The remote console allows you to access IBM Tivoli Storage Area Network Manager from any location. If you have multiple operators that need to view the topology of your environment, having several remote consoles set up provides easy access for monitoring your environment.
You must have a Windows user ID with administrative authority to install the IBM Tivoli Storage Area Network Manager console. The console must be installed on a Windows 2000 or XP platform. If you have Tivoli NetView 7.1.3 installed, IBM Tivoli Storage Area Network Manager will configure Tivoli NetView, but will not install it. If you do not have Tivoli NetView 7.1.3 installed, IBM Tivoli Storage Area Network Manager will install Tivoli NetView.
Note:
v IBM Tivoli Storage Area Network Manager does not support the Tivoli NetView Web console.
v You must stop the Windows Terminal Services before installing the remote console. You cannot use the Windows Terminal Services to access the console.
v Make sure that you have installed the SNMP service and have an SNMP community name of Public defined. See “Step 5: Install the SNMP service” on page 28.
v If the remote console installation fails, resolve the problem by reviewing the log files. Then you can reboot the system so the failed partial installation will be cleaned up before trying to reinstall the remote console. Delete all files below the base installation directory (console and below). For example, delete all files starting from this directory and below:
c:\tivoli\itsanm\console
Before installing the remote console
After you install Service Pack 3 for Windows 2000 on your computers, you must follow these steps to avoid addressing problems with Tivoli Storage Area Network Manager. The problem is caused by the address resolution protocol which returns the short name (not fully qualified host name). This problem can be avoided by changing the entries in the corresponding host tables on the DNS server and on the local computer. The fully qualified host name should be listed before the short name. To correct this problem, follow the steps in “Changing the HOSTS file” on page 182.
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Installing the remote console
Before installing the remote console, make sure that you have 150 MB of
temporary disk space available. You can find the temporary disk by entering this command:
echo %TEMP%
Follow these instructions to install the remote console:
1. If you have Tivoli NetView 7.1.3 installed, make sure that the following applications are stopped:
v Web Console
v Web Console Security v MIB Loader
v MIB Browser v Netmon Seed Editor
v Tivoli Event Console Adaptor Configurator
2. Install the SNMP Service. See “Step 5: Install the SNMP service” on page 28.
3. Insert the Tivoli Storage Area Network Manager Manager and Remote Console CD into the CD–ROM drive. If Windows autorun is enabled, the installation program should start automatically. If it does not, open Windows Explorer and go to the IBM Tivoli Storage Area Network Manager CD–ROM drive. Double–click on launch.exe.
4. The Launch panel is displayed. Select Remote Console. Click Next to continue.
5. The Select a language panel is displayed. Select a language from the
drop–down list and click OK. This is the language that is used for installing this product.
Figure 67. Launch panel
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6. The Welcome panel is displayed. Click Next to continue.
7. The Software License Agreement panel is displayed. Read the terms of the license agreement. If you agree with the terms of the license agreement, select the I accept the terms in the license agreement radio button. Click Next to continue. If you do not accept the terms of the license agreement, the installation program will end without installing IBM Tivoli Storage Area Network Manager.
Figure 68. Select a language panel
Figure 69. IBM Tivoli Storage Area Network Manager Welcome panel
8. The Directory Information panel is displayed. Enter a different directory name or accept the default directory name where IBM Tivoli Storage Area Network Manager will be installed. Click Next to continue.
Note: Do not use spaces or hyphens in your directory names.
Figure 70. Software License Agreement panel
Figure 71. Directory Information panel
9. The Manager Information panel is displayed. This is the fully qualified host name and primary port number for the manager computer. The primary port number is the first port number you specified in step 8 on page 59. Enter your information and click Next to continue.
10. The Port Number panel is displayed. This port number is a range of six port numbers. The initial port number you enter is considered the primary port number. For information about port numbers, see Table 7 on page 20. Enter the primary port number. Click Next to continue.
Figure 72. Manager Information panel
11. The Password for Host Authentication panel is displayed. This password must use the same password as the manager this remote console communicates with. For information about this password, see Table 12 on page 54. Enter your password twice. Click Next to continue.
12. The Tivoli NetView Drive Name panel is displayed. Enter the drive name Figure 73. Port Number panel
Figure 74. Password for Host Authentication panel
Note: This panel is not displayed if you have Tivoli NetView 7.1.3 installed.
13. The Tivoli NetView Password panel is displayed. For information about this user ID and password, see Table 12 on page 54. Enter the password twice.
Click Next to continue.
Note: This panel is not displayed if you have Tivoli NetView 7.1.3 installed.
Figure 75. Tivoli NetView Drive Name panel
Figure 76. Tivoli NetView Password panel
14. The Install Confirmation panel is displayed. Confirm that the specified directory is where you want to install the console. Click Next to continue.
15. The Status panel is displayed. This will take about 15–20 minutes. You will see several command prompt windows open and close during the installation.
Figure 77. Install Confirmation panel
Figure 78. Status panel
16. When the installation has completed, the Successfully Installed panel is displayed. Click Next to continue.
17. The Complete Installation panel is displayed. To restart your computer, click Yes, restart my system.Click Finish to complete the installation.
Figure 79. Successfully Installed panel
18. If the prompt panel in step 17 on page 91 is not displayed, you must still reboot your computer. Reboot your computer.
19. After rebooting your computer, check to see if the Tivoli Storage Area Network Manager console has been started. Click the following:
Start —; Settings —; Control Panel —; Administrative Tools —;
Services (NT Services) —; ITSANM - Console
20. After you install the IBM Tivoli Storage Area Network Manager console, you need to create trap entries in the Tivoli NetView trapd.conf file. See “Setting up the MIB file in Tivoli NetView” on page 100.
Starting and stopping the remote console
To start the remote console, follow these steps:
1. From the task bar, click on the following:
Start –; Settings –; Control Panel -; Administrative Tools -;
Services
2. On the Services panel, find and highlight ITSANM – Console.
3. Right–click on ITSANM – Console.
4. Click Start.
To stop the remote console, follow these steps:
1. From the task bar, click on the following:
Start –; Settings –; Control Panel -; Administrative Tools -;
Services
2. On the Services panel, find and highlight ITSANM – Console.
3. Right–click on ITSANM – Console.
4. Click Stop.
Figure 80. Complete Installation panel
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Checking the log files
After you install the remote console, check this log for any errors (using the default directory):
c:\tivoli\itsanm\console\log.txt
Other logs you might want to check for error conditions are the Tivoli NetView logs in this default directory:
c:\tivoli\itsanm\console\nv\log\*
If you are rebooting the remote console and the manager is running, you might see these error messages:
BTASD1863E An error occurred while sending the string through the socket.com.tivoli.sanmgmt.tsanm.console.network.MsgSendersendCheckMsg BTASD1865E An error occurred while writing into the
socket.com.tivoli.sanmgmt.tsanm.console.network.ClientSockCleintSock BTASD1856E Connection to the IBM Tivoli NetView daemon is
down.com.tivoli.sanmgmt.tsanm.console.SanManagerDaemon$MapperWatchThreadrun These messages are normal messages in this environment.
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