7. Cloud Services for Microsoft Lync
7.9. Integration with the Microsoft Experience
● Office Integration
● Exchange OWA and IM Integration
● Unified Messaging Integration
● Unified Contact Store
Core
S e rv ic e D e s c ri p ti o n
Ref Service Element CSfM Lync 7.10 Microsoft Lync Client● Lync Mobile Client
● Lync Client Policy Management
Core
7.11 Audio and Video Devices Core
7.3. Service Pre-requisites 7.3.1. Client Access Licenses
The features of CSfM Lync available to Client are based the CALs being used. The following CALs are required for the various Lync User Types:
Lync User Type Client Access Licenses
Standard User Standard CAL
Conferencing User Enterprise CAL
Voice User Enterprise CAL + Plus CAL
For detailed information on the different features of Lync available to the different CALs, refer to this Microsoft Lync 2013 Licensing Guide.
7.4. CSfM Lync Exclusions
CSfM Lync excludes the following Lync specific items and activities:
● Lync Control Panel and PowerShell Management.
7.4.1. Excluded Lync Enterprise Voice Features
CSfM Lync excludes the following Lync Enterprise Voice features:
● Response groups.
● E9-1-1 capabilities.
● Third party Session Initiation Protocol (“SIP”) usage and chargeback reporting.
S e rv ic e D e s c ri p ti o n 7.5. Lync Enterprise Server Features
CSfM Lync supports all of the features of the Lync Enterprise Server for both Lync User Types, except as per the following table:
Lync Feature
User Type
Standard Conference Ad Hoc and Schedule Audio or Video Conferencing No Yes
Server-Side Recording and Playback No No
Schedule or Delegate Lync Meetings in Outlook No Yes
Schedule Lync Meetings with Web Scheduler No Yes
Schedule Online Meetings in Outlook Web App No Yes
Create public meetings with static meeting IDs from Outlook No Yes
Lync Administration Center No No
7.5.1. Skill Search (Option)
If Client has purchased CSfM SharePoint, CSfM Lync can be configured to allow Users to search for people across an organisation by skillset. This feature is dependent upon SharePoint User profile, server search and MySites being enabled.
7.5.2. IM Archiving (Option)
If Client has purchased CSfM Exchange, CSfM Lync can be configured to archive User’s peer-to-peer and multi-party IM conversations to their Exchange Mailbox.
The service can also archive content uploaded in web conferences , event-related documents and records of participan ts joining and leaving meetings .
7.5.3. IM Traffic Encryption
All IM traffic is encrypted using Secure Sockets Layer (SSL) encryption protocols.
SSL certificates are created on Client-by-Client basis.
7.6. Lync User Types
CSfM Lync provides the most common features of Lync and allocates them to three User types:
● Standard User
S e rv ic e D e s c ri p ti o n
● Conferencing User● Voice User
7.6.1. Standard User
A User with all the Lync features associated with the Lync Standard CAL. Able to use Lync for Instant Messaging and Presence notification purposes. Standard Users can communicate with one another using compatib le Microsoft Lync clients.
7.6.2. Conferencing User
A User with all the Lync features associated with the Lync Enterprise CAL. Can communicate on their respective personal computers via voice communication and conferencing. Conferencing Users can communicate wit h one another using compatible Microsoft Lync clients.
7.6.3. Voice User
A Conferencing User that also has the Lync Plus CAL and utilises Lync’s Voice features to make and receive voice calls or attend conferences using the Public Switch Telephone Network (“PSTN”) to standard landline and mobile telephones.
The following table lists the Lync Voice features available to either Conferencing or Voice Users:
Feature
CALs required Enterprise Plus Dial-in conferencing via PSTN
(requires an Audio Conferencing Provider)
Dial-out to or receive voice calls from a PSTN
(requires a SIP trunking connection) X
Lync Call Control X
Client is responsible for the procurement, maintenance and support of all on-premise voice equipment / devices and must ensure they are compatible with CSfM Lync. Client is responsible for implementing Quality of Service (QoS) for voice communications within their networks.
S e rv ic e D e s c ri p ti o n 7.7. Federation
Federation enables Client’s Lync Users to connect with users from other organisations or users accessing Public Instant Messaging services to allow the sharing of some Instant Messaging, presence and audio / video communications.
Client and each federated partner organisation must add Lync Federation records to their public DNS zone. Client and partner organisations are solely responsible for setting up the correct DNS records in their zone. Partner organisations to be federated must also enable Federation within their own Lync environment and communication between Lync Users in the federated domains is limited to Lync features supported by both organisations .
Federated connections have the following limitations:
● File transfer is not available with federated connections.
● Federated connections are not offered with Service Level targets.
Note. Although all federated communications are encrypted, Dimension Data does not control encryption after messages are passed to the federated partner’s network, therefore end-to-end encryption cannot be guaranteed for federated communications.
CSfM Lync supports the following Federation types:
● Lync Business Partner Federation
● Extensible Messaging and Presence Protocol
7.7.1. Lync Business Partner Federation
If requested by Client, Dimension Data can enable Lync Federation with other Lync servers to share Instant Messaging, basic presence, audio/video and conferencing.
7.7.2. Extensible Messaging and Presence Protocol
If requested by Client, Dimension Data can enable Lync Federation with Extensible Messaging and Presence Protocol (XMPP) networks to share Instant Messaging.
S e rv ic e D e s c ri p ti o n 7.8. Voice Functionality
7.8.1. Call via Work (Lync Mobility)
The Call via Work feature enables Users with compatible mobile devices to place an outbound call using the Lync m obile client, signalling CSfM Lync to establish the call on their behalf using a work number so that Users can maintain their work identity during a call and avoid incurring outbound calling charges.
7.8.2. Schedule and Host Conference via Dial-in Access Numbers
CSfM Lync provides a Dial-in Access Number feature which enables non-Lync or non-PC Users to join conference calls by dialling a conference access number. The availability of local dial-in conferencing numbers is dependent on Client’s network and availability of branch-based SIP / PSTN gateways.
If Client does not have branch-based SIP / PSTN connectivity or requires Users to dial in from other locations, a third party Audio Conferencing Provider is required.
7.8.3. Lync Call Control
The following table lists the Lync Call Control features support by Lync clients within the limits of any telephony connectivity Service Elements selected by Client:
Feature Lync Client
(desktop) Lync Mobile Client
Click to call
Answer a call
Park and retrieve X
Hold and resume a call
Transfer a call X
Manage call forwarding
Manage simultaneous ringing
The above Lync Call Control features are available for:
● Peer-to-peer calls whether or not Users are Voice Users.
● PSTN calling when Client has an optional Lync Call Control compatible SIP trunking service and then only for Voice Users.
S e rv ic e D e s c ri p ti o n
CSfM Lync is not intended as a completely functional IP Telephony system or to replace an existing PBX/IP-PBX service and has the following limitations:
● Team Call. Users on a team are not able to answer calls for other members of the team.
● Delegation. Users cannot specify other Users to make or receive calls on their behalf.
● Report Malicious Calls. Users cannot select an option to report a call as malicious after hanging up.
7.8.4. Dial Plan Management
Enabling Lync Voice features requires the creation of dial plans and dial -in conferencing access numbers. Dial plans are normalisation rules that specify t he number and pattern of digits in a phone number and translate the phone number into the standard E.164 format for call routing. Dial-in conferencing access numbers are used by participants to join a conference.
The creation of dial plans and dial-in conferencing access numbers can be initially done by Dimension Data during Service Activation or via a Service Request afterwards. Thereafter, the customisation of dial plans and dial -in conference numbers can be done from the Management Portal by Client’s Administrator.
7.8.5. Third Party Conference Bridge Provider Integration
The Third Party Conference Bridge Provider Integration feature, which can be provisioned via a Service Request, provides integration between CSfM Lync and a third party Conference Bridge Provider.
Only the required configuration of the Services can be done via the Service Request. Additional hardware requirements and configuration settings are the responsibility of the third party Conference Bridge Provider.
7.8.6. Advanced Third Party A/V Conferencing Systems Integration
The Advanced Third Party A/V Conferencing Systems Integration feature, which can be provisioned via a Service Request, provides integration between CSfM Lync and any third party Audio / Video (A/V) conferencing systems.
S e rv ic e D e s c ri p ti o n
Only A/V conferencing components compatible with Microsoft Lync 2013 can be supported. It is advised that A/V conferencing components that allow native registration with Lync are used, as these components can be configured to register directly with CSfM Lync.7.9. Integration with the Microsoft Experience 7.9.1. Office Integration
The Office Integration feature allow Users with Office 2010 or higher to initiate an audio or video call, commence a desktop sharing session, schedule a conference or send instant messages via the Lync client while viewing the presence of the person with whom they want to communicate .
7.9.2. Exchange OWA and IM Integration
If Client has purchased CSfM Exchange, the Exchange OWA and IM Integration feature enables basic Instant Messaging related features within Exchange’s OWA.
7.9.3. Unified Messaging Integration
If Client has purchased CSfM Exchange, the Unified Messaging Integration feature provides Users with the ability to have their voice messages put into their Mailbox for access using Outlook Voice Access from any telephone, mobile phone or computer.
If Client has not purchased CSfM Exchange, enabling Unified Messaging Integration with any external Exchange system will require additional work and additional Fees. Client will also be required to purchase a Cloud Private Network Connection service between their Exchange system and CSfM Lync.
7.9.4. Unified Contact Store
If Client has purchased CSfM Exchange, the Unified Contact Store feature provides Users with the ability to have the same contacts and favourites across both Lync and Outlook client applications.
The Unified Contact Store feature is dependent on the following:
● The Lync User must be homed on CSfM Lync.
● The User’s Mailbox must be homed on CSfM Exchange.