The CSJPS wave 1 questionnaire
INTERVIEWER TO ENTER THE SEVERITY SCALE POINT INTO THE COMPUTER
A64x [IF 1+ problem identified]
I am now going to enter the problem severity scale into the computer. The numbers are just so that I can record the scale position(s).
INTERVIEWER: CODE THE POSITION OF EACH PROBLEM MARKED ON THE SCALE (1-50)
[problem descriptor1] OPEN NUMERIC 1-50 [problem descriptor2] OPEN NUMERIC 1-50 Etc
A65shrd [IF 1+ problem identified]
I’d now like you to think about all the problems you have just told me about. Was anyone else aged 16 or over who is currently a member of your household affected by any of these problems? Which ones?
[Insert all problems mentioned previously] None of these
A65shrdn [For each problem identified at A65shrd]
How many adults in the household were affected by [problem descriptor]?
160
(Initial problem identification loop questions:
Consumer, Employment, Neighbours [only if code 1 (yes) AT A2ident], Owned housing, Rented housing, Money, Debt, Benefits, Education, Personal injury [ only if not code 2
(no) at A3injb], Clinical negligence)30
Ask the a/l loop of three randomly selected problems, and of these, ask the detailed b loop for
one randomly selected problem. Where the b loop is selected, it should follow on immediately
after the a/l loop. Problems not eligible for follow-up should be excluded from the
randomisation process and not be followed up – as defined above, and excluding problems scoring 47 or above on the respective severity question (l46) (i.e. the least severe problems should not be followed up).
See end of the questionnaire for [problem descriptor] text substitution definitions
I am now going to ask you some questions about how you went about dealing with [if respondent has identified 4+ problems in total add: some of] these problems. [if respondent has identified 4+ problems in total add: the problems for further follow-up have been selected at random by the computer.]
[First of all/Next], the [problem descriptor / break-up descriptor]
L4 Who was the other side in the [problem descriptor]?
(PROMPT FOR CONSUMER: e.g. a shop, a garage, an individual)
(PROMPT FOR EMPLOYMENT: e.g. [your/your partner’s employer], a work colleague, someone you manage)
(PROMPT FOR NEIGHBOURS: e.g. an individual neighbour, a family, a business)
(PROMPT FOR OWNED HOUSING: e.g. a surveyor, a neighbour, a planning authority)
(PROMPT FOR RENTED HOUSING: e.g. your landlord, a housemate) (PROMPT FOR MONEY: e.g. a bank, an insurance company, a friend) (PROMPT FOR DEBT: e.g. a bank, a money lender, a friend)
(PROMPT FOR BENEFITS: e.g. a Jobcentre, a local authority) (PROMPT FOR EDUCATION: e.g. a school, a local authority)
(PROMPTS FOR PERSONAL INJURY: If A1inj = 1: e.g. a local authority that maintains the roads, the owner of premises in which an accident occurs. If A1inj = 2: e.g. [your/your partner’s employer], the owner of the place [you were/your partner was] working)
(PROMPT FOR CLINICAL NEGLIGENCE: e.g. a doctor, a nurse, a hospital)
OPEN
L5 Thinking about at the time the [problem descriptor] first started, would you say: SINGLE CODE. READ OUT.
• [You/your partner] thought the other side had done something wrong, or were at fault
• The other side thought [you/your partner] had done something wrong, or were at fault
Or both, or neither.
1. [You/your partner] thought other side had done something wrong 2. Other side thought [you/your partner] had done something wrong 3. Both thought other had done something wrong
30
(1) Divorce, (2) relationship breakdown and (3) care have complete sets of initial problem identification questions.
4. Neither thought other had done anything wrong 5. Don’t know
L6 [DO NOT ASK FOR FOLLOWING PROBLEM TYPES: Consumer]
SHOWCARD (GREEN) A
And [do you think you/did your partner think they] were being discriminated against on the basis of any of the things on this card? Just read out the letter which applies.
MULTICODE
1. No, none of these
2. Being discriminated against because of race 3. Being discriminated against because of gender 4. Being discriminated against because of disability
5. Being discriminated against because of sexual orientation 6. Being discriminated against because of age
7. Being discriminated against because of religion 8. Don’t know
9. Refused
L7 Was there ever any disagreement between [you/your partner] and the other
side about what [you/your partner] or they should do/give/get in order to sort out the [problem descriptor]?
1. Yes 2. No
3. Don’t know 4. Refused
L8 [ASK IF L7 = 1]
Is there still a disagreement? 1. Yes
2. No
3. Don’t know 4. Refused
L9 And would you say this [problem descriptor] is now over or is it still ongoing? PROBE FULLY.
1. now over
2. most likely now over 3. too early to say 4. ongoing 5. Don’t know 6. Refused
I’m now going to ask some questions about how [you/your partner] went about sorting out the problem.
L11 Did [you/your partner]/[have you/has your partner] use(d) the internet or any leaflet, booklet or book to help sort out the [problem descriptor]?
IF YES, which one? SINGLE CODE
1. Yes, the internet
2. Yes, a leaflet, booklet or book 3. No, neither
4. Don’t know
L12 [ASK IF L10 = 4, 5, 7 or 8]
162 Which of these people or organisations best describes the
advisers/representatives who helped (are helping) [you/your partner] sort out the problem?
MULTICODE
IF RESPONDENT DOESN’T KNOW WHICH LOCAL COUNCIL DEPARTMENT – CODE AS ‘OTHER COUNCIL DEPARTMENT’
Local Council
1. General Enquiries at your local council 2. A council advice service
3. Trading Standards
4. Other Council Department
Advice Agency
5. Citizens Advice Bureau 6. Law Centre
7. Other independent advice agency
Trade Union/Professional body
8. Trade Union/Professional Body
Lawyer
9. Solicitor 10. Barrister
Other person or organisation
11. Community group
12. Insurance company legal advice service 13. Police
14. your employer
15. Doctor or other health worker 16. ACAS
17. Jobcentre 18. Social worker
19. MP or local councillor 20. Other person or organisation 21. Don’t know
L13 [ASK IF L10 = 4, 5, 7 or 8]
Did [you/your partner], personally, have to pay for any of the help [you/they] received from (any of these/this) adviser(s)?
1. Yes 2. No 3. Don’t know 4. Refused L14 [ASK IF L10 = 4, 5, 7 or 8] SHOWCARD (GREEN) G
Did any of these pay for any of the help [you/your partner] received from (any of these/this) adviser(s)?
MULTICODE
1. Legal aid, Community Legal Service Fund, Legal Services Commission 2. An Insurance company (or you through insurance premiums)
3. A Trade union or professional body (or you through subscription fees) 4. Your employer
5. A relative or friend
6. A no win, no fee agreement 7. A loan
8. Someone or something else (excluding advisers themselves) 9. None of these
10. Don’t know
L15 SHOWCARD (GREEN) H
And did [you/your partner (have you/they)] unsuccessfully try (tried) to get help from any of these people or organisations? Please tell me about particular advisors, rather than particular occasions.
MULTICODE
IF RESPONDENT DOESN’T KNOW WHICH LOCAL COUNCIL DEPARTMENT – CODE AS ‘OTHER COUNCIL DEPARTMENT’
Local Council
1. General Enquiries at your local council 2. A council advice service
3. Trading Standards
4. Other Council Department
Advice Agency
5. Citizens Advice Bureau 6. Law Centre
7. Other independent advice agency
Trade Union/Professional body
8. Trade Union/Professional Body
Lawyer
9. Solicitor 10. Barrister
Other person or organisation
11. Community group
12. Insurance company legal advice service 13. Police
14. Your employer
15. Doctor or other health worker 16. ACAS
17. Jobcentre 18. Social worker
19. MP or local councillor 20. Other person or organisation 21. No/none of these
22. Don’t know
L16 SHOWCARD (GREEN) I
And can I check whether any of the following things happened (have happened) as part of the problem or sorting the problem out?
164 PROMPT: Contact includes any sort of contact - including meeting,
telephoning or writing. Please consider the options carefully. MULTICODE
1. You contacted a regulator or ombudsman (e.g. Ofcom, Financial Ombudsman Service)
2. You or the other side contacted the police
3. You or the other side contacted, or were contacted by, a lawyer
4. You or the other side contacted, or were contacted by, a tribunal or court 5. You or the other side contacted a formal appeals service
6. You were contacted by a formal agent of the other side (e.g. debt collection agency)
7. Conciliation, mediation or arbitration was arranged with an independent conciliator, mediator or arbitrator
8. A court or tribunal hearing took place
9. A court or tribunal made a decision about the problem 10. None of these
11. Don’t know 12. Refused
[ASK IF L16 = 1]
L16b Which regulator or ombudsman was it?
[OPEN] ALLOW DK
L17 [ASK IF L16 = 5]
And, was the formal appeals service operated by other side, or an independent service?
1. Operated by the other side 2. Independent
3. Don’t know 4. Refused
L18 [ASK IF L17 = 2]
And did the appeals service involve any ‘hearings’ - for example, where [you/your partner] had to appear before the appeals service to make your case? 1. Yes 2. No 3. Don’t know 4. Refused L19 [ASK IF L17 = 2]
And did the appeals service make a decision about the problem? 1. Yes
2. No
3. Don’t know 4. Refused
L20 [ASK IF L16 = 6]
And, what sort of formal agent was it? [OPEN] ALLOW DK
L21 [ASK IF L16 = 7]
And were any conciliation, mediation or arbitration sessions held? 1. Yes
2. No
3. Don’t know 4. Refused
And, did [you/they], or somebody acting on [your/their] behalf, attend any court or tribunal hearings?
1. Yes 2. No 3. Don’t know 4. Refused L23 [ASK IF L22 = 1] Who? [OPEN] L24 [ASK IF L8 = 2] SHOWCARD (GREEN) L
You said earlier that [you/your partner] and the other side are no longer in disagreement. Which of these descriptions best describes how the disagreement concluded?
Tribunals have been known as the Appeals Service
CODE LOWEST NUMBER (CLOSEST TO 1) ONLY.
1. A. Decision of a Court/Tribunal
2. B. Decision of a formal appeals service
3. C. Decision/action of an independent third party (e.g. the police, a regulator)
4. D. Agreement reached through conciliation, mediation or arbitration sessions, hosted by an independent person/organisation
5. E. Agreement reached through somebody who was acting for you (e.g. lawyer)
6. F. Agreement reached by you personally, with the other side 7. G. The other side acted independently to end the disagreement 8. H. You acted independently of the other side to end the disagreement 9. I. Agreement occurred without you or the other needing to do anything 10. Don’t know
11. Refused
L25 [ASK IF L8 = 2] And, to what extent would you say the disagreement
concluded in [your/your partner’s] favour? PROBE FULLY
1. Mostly in [your/your partner’s] favour 2. Somewhat in [your/your partner’s] favour 3. Mostly not in [your/your partner’s] favour 4. Don’t know
5. Refused
L26 [ASK IF L9 = 1 or 2]
SHOWCARD (GREEN) O
And you said earlier that the problem is [now over/most likely now over]. Which of these descriptions best describes how the problem concluded?
MULTICODE. CODE ONLY 1 FROM CODES 1 TO 10, PLUS CODE 11 IN ADDITION, IF APPROPRIATE.
1. Decision of a court/tribunal
2. Decision of a formal appeals service
3. Decision/action of an independent third party (e.g. the police, a regulator) 4. Agreement reached through conciliation, mediation or arbitration
sessions, hosted by an independent person/organisation
5. Agreement reached through somebody who was acting for you (e.g. lawyer)
166 7. The other side acted independently to sort out problem
8. You acted independently of the other side to sort out problem
9. The problem sorted itself out without you or the other side doing anything 10. You ended the problem by moving away from it (e.g. leaving a job,
moving home, etc.)
11. Just putting up with the problem. 12. Don’t know
13. Refused
L27 [ASK IF L26 = 11]
You said earlier that the [problem descriptor] had concluded, but also that [you are/your partner is] still “putting up” with the problem. Does this mean that the problem still exists? And here I mean the problem itself, and not any consequences of the problem.
1. Yes 2. No
3. Don’t know 4. Refused
L28 [ASK IF L27 = 1]
So, when you said that it had concluded, did you mean that it still exists, but [you are/your partner is] not expecting that you or anybody else will do anything about it in the future?
1. Yes 2. No
3. Don’t know 4. Refused
L29 [ASK IF L28 = 1]
Do you see a time in the future when the problem no longer exists? 1. Yes
2. No
3. Don’t know 4. Refused
L30 [IF problem concluded (L9 = 1 or 2), provided L28 not 2]
How satisfied [were/was you/your partner] with the outcome? PROBE FULLY 1. Very satisfied
2. Somewhat satisfied 3. Somewhat dissatisfied 4. Very dissatisfied 5. Don’t know
L31 [ASK IF L9 = 1/2, provided L28 not 2]
How satisfied was the other side with the outcome? PROBE FULLY 1. Very satisfied
2. Somewhat satisfied 3. Somewhat dissatisfied 4. Very dissatisfied 5. Don’t know
L32 [ASK IF L9 = 1/2, provided L28 not 2]
Is there anything [you/your partner] wish(es) [you/they] had known at the time [you/they] experienced the [problem descriptor] that would have helped [you/them] to deal with it?
1. Yes 2. No
4. Refused
L33 [ASK IF L32 = 1]
What do [you/they] wish [you/they] had known? [OPEN]
DK
L34 [If problem concluded, provided L28 not 2]
Is there anything that [you/your partner] wish(es) [you/they] had done differently about trying to sort out the problem?
1. Yes 2. No
3. Don’t know 4. Refused
L35 [ASK IF L34 = 1]
What do [you/they] wish [you/they] had done differently? MULTICODE. DO NOT PROMPT.
1. Got advice / more advice or advice elsewhere 2. Got advice sooner
3. Acted (in general) sooner
4. Tried harder / been more resolved or assertive 5. Not get advice
6. Avoided the problem
7. Used a formal process / used formal process sooner 8. Got information / more information
9. Other (specify) 10. Did nothing 11. Don’t know 12. Refused
L36 [ASK IF L8 = 1]
You said earlier that [you/your partner] had not reached agreement with the other side about what [you/your partner] or they should do/give/get in order to sort out the [problem descriptor]
Do you see a time when agreement will be reached?
1. Yes 2. No 3. Don’t know 4. Refused L37 [ASK IF L36=1]
How long do you think it will be before [you reach/your partner reaches] agreement? OPEN NUMERIC 1. Weeks 2. Months 3. Years 4. DK
L38 [ASK IF L9 =3 (problem not over)]
Do you see a time when the [problem descriptor] will be over?
1. Yes 2. No
3. Don’t Know 4. Refused
168
L39 [ASK IF L38 = 1]
How long do you think it will be before [problem descriptor] will be over? OPEN NUMERIC 1. Weeks 2. Months 3. Years 4. DK L40 [ASK IF L9 = 3/4 OR L28 =2]
Is there anything [you wish you/your partner wishes they] had known at the time [you/they] experienced the [problem descriptor] that would have helped [you/them] to deal with it?
1. Yes 2. No
3. Don’t know 4. Refused
L41 [ASK IF L40 = 1]
What do [you/they] wish [you/they] had known? [OPEN]
DK
L42 [ASK IF L9 = 3/4 OR L28 =2]
Is there anything that [you/they] wish [you/they] had done differently about trying to sort out the problem?
1. Yes 2. No
3. Don’t know 4. Refused
L43 [ASK IF L42 = 1]
What do [you/they] wish you had done differently? [Open]
DK
L44 [ASK IF L9 = 1 or 2]
And, how fair [do you/does your partner] think the outcome was to everybody concerned? PROBE FULLY
1. Very fair 2. Somewhat fair 3. Somewhat unfair 4. Not fair at all 5. Don’t know
L45 And [are you/is your partner] happy with how things have turned out [“so far” if L9 not 1 or 2] with this [problem descriptor]?
1. Yes 2. No
3. Don’t know 4. Refused
Which, if any, of the descriptions on this card best indicates the character of [the problem]? You can choose more than one option, or none.
1. Bad luck / part of life 2. Moral
3. Private (i.e. not something to involve others with) 4. Criminal
5. Legal 6. Social 7. Bureaucratic
8. Family / community (i.e. something to be dealt with within the family/community)
9 None of these 10 Don’t know
L48 SHOWCARD (GREEN) S
Did or [do you/does your partner] experience any of the things on this card as part of, or as a result of, this [problem descriptor]? Please just read out the numbers.
1. Physical ill health 2. Stress related ill health 3. Other mental ill health 4. A drinking problem 5. A drug problem
6. Being harassed or verbally abused 7. Being assaulted or physically threatened 8. Damage to your property
9. Loss of confidence 10. Fear
11. None of these 12. Refused
L49 SHOWCARD (GREEN) T
And did or [do you/does your partner] experience any of the things on this card as part of, or as a result of, this [problem descriptor]? Please just read out the numbers.
1. Breaking up with a partner 2. Damage to a family relationship 3. Having to move home
4. Becoming homeless 5. Having to change jobs 6. Becoming unemployed 7. Loss of income
8. Problems to do with your education 9. None of these
10. Refused
L51 SHOWCARD (GREEN) U
Were any of the things on this card the cause, or part of the cause, of this [problem descriptor] arising? Please just read out the numbers.
1. Physical ill health 2. Stress related ill health 3. Other mental ill health 4. A disability
5. A drink or drug problem
6. Loss or change of employment
170
8. Moving home
9. Irregular income 10. A loss of income
11. Not having enough money
12. Breaking up with a partner 13. Death of a family member
14. Me or a family member being sent to prison 15. Violence aimed towards me
16. Being violent
17. Not knowing my or someone else’s rights 18. None of the above
19. Refused
L52 SHOWCARD (GREEN) V
[ASK IF L12 = 1-20]
Do you feel that the help [you/your partner] received from [L12] led to improvements in any of the things on this card?
INTERVIEWER: IF ‘YES’ ASK ‘WHICH ONES’?
1. Physical health 2. Levels of stress 3. Relationships
4. Levels of violence towards you/your property 5. Housing circumstances 6. Employment circumstances 7. Income 8. Confidence 9. Involvement in community 10. None of these 11. Don’t know 12. Refused
L54 Thinking about the time the problem first started, to what extent did
[you/your partner] understand [your/their] legal position - for example, what [your/their] legal rights were? PROBE FULLY
1. Completely 2. Mostly 3. Partly 4. Not at all 5. Don’t know 6. Refused L55 [ASK IF L54 = 3, 4, 5]
To what extent do [you/they] now understand what [your/their] legal position was? PROBE FULLY
1. Completely 2. Mostly 3. Partly 4. Not at all 5. Don’t know 6. Refused L56 [ASK IF L54 = 1 or 2 OR L55 = 1 or 2]
How did [you/your partner] come to understand where [you/they] stood, legally at the time the problem first started?
1. Talking to friends/family/colleagues 2. Talking to an advisor
3. Talking to the other side 4. Information from the internet
5. Information from a leaflet/booklet/book 6. Have had experience of similar problems 7. Other (specify)
8. Don’t know 9. Refused
L57 [ASK IF L54 = 1 or 2 OR L55 = 1 or 2]
Can you describe, briefly, what [your/your partner’s] legal position was?