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Case study: Go bananas…no bananas!
In May 2004, Cadbury Schweppes was found guilty in the Federal Court of breaking the law over the packaging of two Cottees cordial products. One cordial had a picture of bananas and mangoes, and the words 'Go Bananas', however, the cordial did not contain any actual banana or mango. Cadbury Schweppes argued that it had put 'flavoured cordial' on the label, and made sure the ingredient list didn't include mention of the fruits. The court decided, however, that the label was misleading and deceptive, because consumers might be led into thinking that they were buying a product with fruit in it. Cadbury Schweppes paid the court costs and stopped producing the cordial.
The names and pictures on food labels can be very misleading. When shopping for a healthy diet, you should rely on the nutrition information panel, not on the name of the food. By law, the label must tell you the percentage amount of characterising ingredient/s that the product has - the ingredient/s mentioned in the name of the food. However, when you check labels, you may find that the amount of desired or healthy ingredients in a processed food can be disappointingly low. It is generally true that home-made foods, made from fresh raw ingredients are healthier for you. If you make food at home, chances are it will have real ingredients and real nutrients, rather than flavouring agents and additives.
Exercise 1 - How light is ‘lite’?…and other misleading words on labels
a) Visit your local supermarket to see whether there are any misleading food labels. Look for examples of the foods listed below, and answer the question/s about them. – Fruit products and drinks which have expensive fruits such as strawberry,
raspberry and mango in their names: how much of this fruit does the product actually contain?
– Look at products with meat as the characterising ingredient, such as sausages or beef tortellini. What is the percentage of real meat in these products? – Low fat foods must have 3% or less fat per 100 grams, and low fat drinks must
have less than 1.5% fat. What kind of foods can you find that have a misleading statement such as 95% fat-free or reduced fat?
– Olive oil that is called lite or light: is it a low fat food?
– Look at some canned soups: how much of the characterising ingredient is there? For example, how much real chicken is in chicken and corn soup?
Labelling for life!
B8
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Exercise 2 - Fed up with food additives?
Have you ever read the labels on food items and wondered why numbers are listed alongside some ingredients eg. flavour enhancer, preservative or colour enhancer etc? Those numbers (and there are more than 1500 of them) are approved by Food Standards Australia and New Zealand (FSANZ) to help us identify what is actually being included in the foods we eat.
a) Go to www.foodstandards.gov.au and search for ‘shoppers guide’. Select either the alphabetical or numerical listing of food additives to complete the following grid.
b) Check your cupboard or pantry and extend the list above with at least six more food items that you consumer regularly.
c) Unfortunately, not everyone is tolerant to food additives and some people, especially young children, can suffer severe allergies. Use your favourite search engine to find six major food allergies/intolerances. Use an ICT visual/graphic organiser to indicate what they are, their causes, the effects and if possible, the incidence rating in Australia.
d) Discuss your findings as a class. There may be a class member or a friend who would be willing to share their personal allergy ‘experience’.
e) Use a computer program to design and create a poster to warn consumers about food additives. The poster needs to include instructions for identifying the presence of food additives on food products.
Food Food additive/s
contained
Number/s Useeg. flavour enhancer, gelling agent or preservative Corn chips Margarine Instant noodles Cup-of-soup Ice-cream Cake mix
In Victoria, you are protected by a range of legislation, which includes the Fair Trading Act 1999 and the Trade Practices Act. When you buy goods they must:
– not be faulty or defective
– do what the seller said the product would do – match the description you were given of the product – be the same as the sample you were shown.
If you buy a service, such as a program with a modelling agency, it must: – be carried out with skill and care
– achieve the purpose it was supposed to.
When these conditions are not met, you are entitled to have your problem resolved. If the problem concerns goods and products, you have the legal right to a refund,
a replacement or to have the product repaired. The choice is up to you. If a service is at fault, you have the right to have the service performed again.
You are not entitled to a refund if you:
– know before purchasing that the goods are faulty – simply change your mind
– find a cheaper price elsewhere.
It is the responsibility of the store you bought the product from to handle the problem. You may be told to complain to the manufacturer, but your transaction is with the store. Always keep proof of your purchase, such as the receipt, and all other documents related to the product.
For more advice, call the Consumer Affairs Victoria Helpline 1300 55 81 81, or visit www.consumer.vic.gov.au
Exercise 1 - What can we do?
a) Read the following case studies. Based on the information above about consumer rights and responsibilities, what action, if any, can each of the individuals take in this matter? Why? Why not? Aneeka purchased a new tracksuit. She didn’t try it on at the store because she had bought the brand before and knew the size would fit. When she took it out of the bag at home, she noticed that the zipper was broken.
Tuan bought a pair of trainers recently. After only wearing them three times, the sole of the shoe had broken away.
Phuong hired a treadmill for a three-month period. After using it for a week, the treadmill's electronic display no longer worked.
Bruno bought an exercise machine several weeks ago. He found out recently that the same machine was selling for half the price at another store.