Learning Resources, Student Support and Progression

Scope – The University/HEI has adequate and appropriate infrastructure and maintenance facilities for the mode and type of teaching and learning and for the number of students to conduct quality academic programmes. University/HEI’s strategic, operational, and financial plans recognize and support adequacy, appropriate and optimal use of facilities including new technologies, communication channels, teaching learning, management and administration and quality assurance of programmes. The University/HEI/Faculty/Department facilitates the use of technological innovations in educational transaction to enrich the learning experiences it provides to students. Students are supported adequately by provision of a range of opportunities for tutoring, mentoring, counselling, and stimulation of peer support structures to facilitate their holistic progression. The University/HEI provides adequate support for student-centred learning and outcome-based education.

Criterion 4 is captured in the following ‘Standards’.

No. Standards Examples of Evidence Score Guide

0 - Inadequate 1 - Barely Adequate 2 - Adequate 3 - Good

4.1 The University/HEI has an efficient administration that responds promptly to all student enquiries on admissions,

programmes, examinations, fees, dues, graduation and

scholarships etc. with accurate and complete answers.

Web site with FAQs; Job descriptions of relevant staff; administrative structure; students’ feedback; help desk.

0 1 2 3

4.2 The University/HEI has arrangements for registration, induction and orientation of new students and ensure that these arrangements promote effective integration of new entrants to the student community.

Induction and orientation programmes; measures to minimize/eliminate ragging.

0 1 2 3

4.3 The University/HEI securely maintains updates and ensures confidentiality of permanent records of all currently enrolled learners.

A comprehensive, up to date MIS with data on students; Evidence of measures such as firewalls, passwords etc. for maintaining security and confidentiality of records.

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No. Standards Examples of Evidence Score Guide

0 - Inadequate 1 - Barely Adequate 2 - Adequate 3 - Good

4.4 The University/HEI ensures accessibility of relevant information through the MIS, LMS, Handbooks, Prospectus and Websites to all registered students.

MIS; LMS; Programme/ course information package in print (Handbook) and on the website; dissemination of print information package at the commencement of the programme; student

feedback.

0 1 2 3

4.5 The University/HEI provides accurate and updated

information to prospective students on programmes, avenues for financial support, academic calendar, examination system, etc. through print media or the Website.

Handbooks/Guidebooks/ Brochures; evidence of dissemination of

information; Website; date of last updating.

0 1 2 3

4.6 The University/HEI has built into the design of all study programmes and courses, a student support system that promotes teacher - student and student- student interaction.

Evidence of student support system in Programme/ Course specifications; job descriptions of staff.

0 1 2 3

4.7 The University/HEI ensures that adequate, appropriate and accessible resources are

provided and maintained for the support of teaching and learning activities, with user surveys to assist in monitoring and improvement.

University/HEI Annual Budget Estimates; evidence of final allocations through respective programme budgets; students’ feedback; user surveys; relevant infrastructure.

0 1 2 3

4.8 Information, adequate resources and student-centred services are provided to support the social and personal development of all students.

Student satisfaction surveys and analyzed data.

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No. Standards Examples of Evidence Score Guide

0 - Inadequate 1 - Barely Adequate 2 - Adequate 3 - Good

4.9 The University/HEI provides appropriate delivery strategies, academic support services and guidance to meet the needs of differently-abled students.

Policy documents on facilities for differently- abled students; evidence of identified needs of

differently-abled students and provision of support and services; students’ feedback; appropriate infrastructure.

0 1 2 3

4.10 The University/HEI library and its branches use ICT-led tools to facilitate the students to access and use information effectively for academic success, research and lifelong learning.

Availability of library services for students; evidence of use of ICT- based tools; library training/ orientation schedules and user surveys; Annual report; Minutes of Library

Committee meetings.

0 1 2 3

4.11 The University/HEI has put in place the policies, practices, systems and opportunities that facilitate students’ progression from one stage of a programme to another and for qualifying for an award.

Records of student usage of academic and career

counselling services and other facilities; student feedback reports; and regular tracer studies on graduates.

0 1 2 3

4.12 The University/HEI provides and maintains adequate learner support resources including counselling, ELTU, computer facilities, library, career

guidance, field areas and service centres; residential facilities; welfare services; health and medical facilities; facilities for sports and recreation and cultural and aesthetic activities .

Availability of resources in the field areas and service centres; medical records of students attending the health centre; presence of

facilities for sports and recreation, and cultural and aesthetic activities;

recording systems showing the use of services and facilities; students’ feedback forms and reports.

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No. Standards Examples of Evidence Score Guide

0 - Inadequate 1 - Barely Adequate 2 - Adequate 3 - Good

4.13 The University/HEI monitors retention, progression,

completion/graduation rates, employment rates and per student cost in relation to national targets and remedial measures taken where necessary.

Student admission,

progression, drop outs and graduation data; student satisfaction surveys; programme evaluation; tracer studies; Annual Report.

0 1 2 3

4.14 The University/HEI has a means of determining students’

satisfaction after the completion of their programme of study and use the feedback for remedial action.

Student satisfaction survey data; evidence of use of findings of feedback survey for continuous

improvement.

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