Scientific summary
Appendix 5 Licensed premises staff interview schedule
Intervention premises
Q1. Can you tell me a little about your work in the licensed trade?
l Prompts:
¢ How long and where?
¢ Have you worked in a range of different environments?
¢ Have they been local, other parts of the UK or abroad?
¢ Have you worked in similar premises to these (organisation, size, location, clientele)?
Q2. What are your feelings about the alcohol and violence debate?
l Prompts:
¢ Do you think there is a relationship?
¢ Do you think ARV causes problems in:
¢ society
¢ communities
¢ licensed premises generally
¢ your premises?
¢ What kind of problems?
¢ Are they related to any specific times, locations, groups of people?
¢ What do you think caused them?
¢ Did you have any policies or practices to deal with these problems within your premises?
¢ Did you feel this was your responsibility to do?
¢ Were there any other actions you can think of that you could have taken?
¢ Who else do you feel is/should be responsible?
Q3. Can you describe how your premises became involved in the project (AWLPI)?
l Were you aware of the incident that led to the police record(s)?
l What was your first contact with the EHP?
l What information were you given?
l What did you think about the contact, your premises being involved?
l Did this lead to any response or action?
l Did you know what the EHP visit was about? What were you expecting?
l How was the appointment date and time agreed?
l Did you do anything to prepare for the visit?
Q4. Can you describe what happened when the EHP inspection took place?
l Prompts:
¢ What did the EHP ask about?
¢ What did the EHP look at?
¢ Who did the EHP talk to?
¢ What did the EHP do?
¢ What information did the EHP give you?
¢ Were you shown the website and/or films?
¢ What did you think about the visit?
¢ What was the visit outcome (informal advice, formal written advice, and referral)?
¢ Could you see how the visit was related to alcohol and violence in your premises?
Q5. Can you describe any actions taken by the EHP/other authorities after the inspection?
l Prompts:
¢ What did the EHP do?
¢ Did you receive any letters or notices?
¢ Were any referrals made to other authorities (LA licensing officers, police, fire)?
¢ If they were, what did they do?
Q6. Can you tell me about any changes made in your premises, or in premises policy or practices, after the audit and how much you think these have cost you?
l Prompts:
¢ changes in equipment (CCTV, mirrors, glassware, communication)
¢ structural changes
¢ staff changes
¢ staff training
¢ records, assessments, risk planning and checks
¢ membership of PubWatch or similar
¢ door management
¢ any other changes
¢ costs:
¢ buying items
¢ fitting
¢ paying for specialist services (gas, electricity, decorators, plumbers, etc.)
¢ employing new staff (security, door, extra staff for busy periods)
¢ training
¢ lost staff time
¢ travelling (purchase items, attend courses).
Q7. Do you have any plans for changes in the near future (by Easter) to reduce the chance of violence;
any idea of how much this will cost?
l Prompts:
¢ See Q6.
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Q8. To return to the EHP visit, can you tell me what use you made of the website after the inspection?
l Prompts:
¢ Did you access it?
¢ If so which bits did you view?
¢ Did you complete the quiz?
¢ Did you use any resource links? If so which ones?
¢ What did you think of the site?
¢ Can you describe any effects website use had on you and/or your premises?
¢ Did you tell any other staff about the site?
¢ Do you know if they use it?
Q9. Did the EHP make a follow-up visit?
l Prompts:
¢ If yes, do you know why?
¢ Can you describe what happened?
¢ What was the outcome?
¢ Will you have any further contact with the EHP?
Q10. In your opinion did this experience have any impact, both negative and positive?
l Prompts:
¢ On your premises?
¢ On premises policy and practice?
¢ On the levels of violence in your premises?
¢ On your/your staff’s awareness of the link between alcohol and violence?
¢ On your/your staff’s awareness of what can be done within the premises to reduce the risk of ARV?
¢ Do you think EHPs have a role in preventing violence in licensed premises?
Q11. Is there anything else you think health and safety can do to help you reduce the risk of ARV in your premises?
Control premises
Q1. Can you tell me a little about your work in the licensed trade?
l Prompts:
¢ How long and where?
¢ Have you worked in a range of different environments?
¢ Have they been local, in other parts of the UK or abroad?
¢ Have you worked in similar premises to these (organisation, size, location, clientele)?
Q2. What are your feelings about alcohol and violence?
l Do you think there is a relationship?
l Do you think ARV causes problems in society/communities/licensed premises generally?
l In your premises?
l What kind of problems?
l Are they related to any specific times, locations, groups of people?
l What do you think caused them?
l Did you have any policies or practices to deal with these problems within your premises?
l Did you feel this was your responsibility to do?
l Were there any other actions you can think of that you could have taken?
l Who else do you feel is/should be responsible?
Q3. Can you describe how your premises became involved in the project (AWLPI)?
l What was your first contact about the project?
l What information were you given?
l Do you know why your premises were included in the project?
l What did you think about your premises being involved?
l Did this lead to any response or action?
Q4. Can you think of any factors in or around your premises that may affect ARV?
l Prompts:
¢ hours of opening/serving
¢ safety policy and risk assessments
¢ visibility, lighting
¢ health and safety around the premises
¢ noise and communication
¢ sharing information with other premises
¢ alcohol promotions
¢ staff levels at busy times
¢ door management
¢ people management: staff training re: drunk disorderly clients; barriers to training
¢ provision of RBS staff training
¢ log book/accident book
¢ glassware policy.
Q5. Have there been referrals to authorities since the incident(s) that led to the police notification in the last year?
¢ If there were, what did they do?
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Q6. Can you tell me about any changes made in your premises, or in premises policy or practices, this year that may influence levels of ARV, and can you estimate just how much these changes or actions have cost you?
l Prompts:
¢ Changes in:
¢ equipment (CCTV, mirrors, glassware, communication)
¢ structural changes
¢ staff changes
¢ staff training
¢ records, assessments, risk planning and checks
¢ membership of PubWatch or similar
¢ door management
¢ any other changes.
¢ Costs:
¢ in buying items
¢ fitting
¢ paying for specialist services (gas, electricity, decorators, plumbers, etc.)
¢ employing new staff (security, door, extra staff for busy periods)
¢ training
¢ lost staff time
¢ travelling (purchase items, attend courses).
Q7. Do you have any plans for changes in the near future (by Easter) to reduce the chance of violence . . . any idea of how much this will cost?
l Prompts:
¢ See Q6.
Q8. In your opinion have your actions in the last year had any impact, both negative and positive?
l Prompts:
¢ On your premises?
¢ On premises policy and practice?
¢ On the levels of violence in your premises?
¢ On your/your staff’s awareness of the link between alcohol and violence?
¢ Of your/your staff’s awareness of what can be done within the premises to reduce the risk of alcohol-related awareness?
¢ Do you think environmental health officers have a role in preventing violence in licensed premises?
Q9. Is there anything else you think can be done to help you reduce the risk of ARV in your premises?