Licensing the recorder

2.7 VoIP recording configuration 2.8 Configuring extension labels 2.9 Non VoIP configuration 2.10 Configuring Network Storage 2.11 Configuring Archiving

2.12 Configuring Annotation Fields

2.13 Configuring Multiple Recorders in parallel

2.2. Connecting to the recorder

There is no need to use a keyboard and monitor directly connected to the

recorder. It is actually far more secure to NOT do so. The Windows user interface may be locked down in order to prevent tampering and also to comply with

Windows licensing requirements.

All recorder configuration can be carried out using Internet Explorer 5 or above. Enter the IP address of the recorder in the browser address bar and the login screen will appear.

2.3. Logging In to the recorder

By default there is only one user profile created on a new recorder. The user name is admin and the password is recorder. It is essential that this password is changed as soon as possible, and that additional profiles with limited permissions are created for general use. User management is covered in detail in the

Administrator section of this manual (paragraph 3.1)

Log in to the recorder and the ‘Recorder Status’ page will appear. (This page can be found at anytime by selecting View / Recorder Status from the menu bar).

Figure 16 Recorder Status Screen

The ‘Recorder Status’ field could indicate that it is unlicensed (at the start of the configuration of a new recorder).

This screen will advise whether the dongle has been detected – defined by a number appearing in the ‘Recorder ID’ field. It may take up to 15 minutes for a dongle to be detected.

If the status is ‘No Dongle Found’ there may be an issue with the dongle or the drivers. The dongle is only polled infrequently, so it is prudent to restart the recorder after any corrective action.

To shutdown or restart the recorder, select Control / Recorder from the menu bar.

Figure 17 Recorder Control Screen

2.4. Network Settings

Network configuration is carried out at the Configuration / Network screen.

Figure 18 Configure Network Settings Screen

By default, the recorder may have a different IP address shown to that which is required. It is essential that the recorder has a static IP Address which is accessible by the users of the recorder. This should be bound to the ‘Primary’ network adapter.

For VoIP recording, additional NICs are required to act as data acquisition (sniffer) ports, and these are enabled and configured separately to the ‘Primary’ adaptor, and must not have any IP Address or other bindings.

If the recorder was built on a computer which was configured for DHCP, it may be necessary to manually configure the IP settings from the computer desktop prior to this step.

2.5. Licensing the recorder

The next step is to license the recorder. It may already be licensed if purchased directly from Red Box Recorders Ltd or one of its resellers. If upgrading the

recorder or adding features then you will need to obtain one or more licence codes from Red Box Recorders Ltd or your reseller. It is assumed that when planning the installation of the recorder that a decision will have been made as to which licensed features are required.

Navigate to the licensing page using Configuration / Licensing.

This screen shows an already licensed recorder and the licensed features available on it. For most configurations there are 2 license codes – the first is to license features on the recorder, the second relates to which type of telephony is being recorded – referred to as the PP (Protocol Processor).

The license code fields show the following detail of what has been licensed once the license code(s) have been entered:

Field Name Description

Recorder ID This is defined by the dongle No of Archive Devices Can be 0, 1 or 2

Max No of PPs Normally 1, but may need to be more if mixed telephony is to be recorded.

Number of Replay or Export Clients

Number of simultaneous replay user logins permitted under the license

Number of Record Channels

Number of simultaneous recordings permitted under the license

Record Internal Calls VoIP only – permits the recording of internal calls Time Synchronisation Enables the use of NTP/SNTP

Label Printing Permits labels to be printed for removable archive media. For a copy of the label printing guide please contact Red Box Recorders Ltd.

Network Storage Permits the use of network storage devices see section 2.10

Replay to Phone Permits the replay to phone server to log in to this recorder.

Record on Demand Enables the Record on Demand feature see section 3.12.1

Call Authentication Shows that visible call authentication has been enabled.

Protocol Processor Number ‘X’ shows the detail of the protocol processor(s). Enter the license codes and click OK to submit the page

Once the license codes have been submitted, return to the licensing configuration page and confirm that the settings reflect what was anticipated.

It may then be necessary to restart the recorder, for example, if the number of archive devices has changed. (This applies to a re-license also). A message will appear on the screen if the recorder needs a restart.