Local Dialing

The Local Area Code on the Site edit page, shown in Figure 6-2, defines 7-digit dialing for all users at the site. When a user dials an access code followed by 7 digits, the switching software assumes the site local area has been dialed. The switching software then converts the 7-digit number into canonical format before checking call

Figure 6-2 Site Edit Page

NOTE The Local Area Code and Additional Local Area Codes set on the Site edit page have nothing to do with the Local Area Code, Additional Local Area Codes, and Nearby Area Codes on the Trunk Group edit page. Area codes on the Site edit page relate only to digit collection, whereas those on the Trunk Group edit page relate only to Network Call Routing and Digit Manipulation.

To define 7-digit dialing:

Step 1 Open the Site edit page in ShoreWare Director.

Step 2 Enter the 3-digit area code in the Local Area Code field.

See the ShoreTel 7.5 Administration Guide for more information about the Site edit page.

Configuring 10-Digit Local Dialing

If the site is in a location with overlay area codes, it can be configured to support 10- digit dialing for all the local area codes. The Additional Local Area Codes field on the

Site edit page defines the area codes for 10-digit dialing. When a user dials an access

code followed by a local area code, the system collects 7 additional digits (10 digits total) before stopping digit collection. The switching software then converts the 10- digit number into canonical format before checking call permissions and doing network call routing.

To define 10-digit dialing:

Step 1 Open the Site edit page in ShoreWare Director.

Step 2 Click Edit next to the Additional Local Area Codes field.

The Additional Local Area Codes dialog box, shown in Figure 6-3, appears.

Figure 6-3 Additional Local Area Codes Dialog Box

See the ShoreTel 7.5 Administration Guide for more information about the Additional Local Area Codes field on the Site edit page.

Configuring Mixed Dialing in the Same Area

In locations where users are forced to dial 7 digits for some prefixes and 1+10 digits for other prefixes in the same area, the ShoreTel 7.5 system supports permissive dialing— that is, you can dial these numbers either as 7 digits or as 1+10 digits. It also supports permissive dialing in locations with mixed 10-digit and 1+10 digit dialing in the same area.

NOTE From a digit-manipulation (or outpulsing) point of view, the trunk group must be configured properly since some service providers do not support permissive dialing. See “Define Digit Manipulation” on page 6-10.

1+10 Digit Long-Distance Dialing

The ShoreTel 7.5 system supports long-distance dialing. When a user dials an access code followed by “1,” the software collects 10 additional digits before stopping digit collection.

International Dialing

The ShoreTel 7.5 system supports international dialing. If the user dials a trunk access code followed by an international access code, digit collection is terminated after a timeout. The timeout can be bypassed by dialing pound (#).

n11 Dialing

The ShoreTel 7.5 system supports “n11” dialing, including 411 (information) and 611 (support). If the user dials an access code followed by “n11,” digit collection is terminated after a brief timeout and the call is routed to a trunk.

NOTE If your system uses three-digit extensions, ShoreTel recommends that you do not assign x11 extensions to users.

911 Dialing

The ShoreTel 7.5 system supports 911 dialing to emergency services. If the user dials an access code followed by “911,” digit collection is terminated immediately and the call is routed to a trunk.

NOTE 911 calls are routed out of the local site’s associated trunks. If there are no 911 trunks available at the local site, the call is routed via the designated proxy site. Please see the appendix on emergency 911 operations in the ShoreTel 7.5 Administration

Guide for information on how to configure your system for emergency calls.

WARNING Do not place 911 calls from any SIP devices. ShoreTel supports SIP trunks but does not support SIP extensions.

Explicit Carrier Selection (101xxxx) Dialing

The ShoreTel 7.5 system supports explicit carrier selection. If the user dials an access code followed by “101,” the next four digits collected are for explicit carrier selection (101xxxx). The carrier information is retained and passed to the trunk.The digits collected are treated as unroutable calls; the digits are routed “as-is” out either local site or proxy site trunks only.

Operator-Assisted (0, 00) Dialing

The ShoreTel 7.5 system supports operator-assisted dialing. If the user dials an access code followed by “0x,” digit collection is terminated after a brief timeout and the call is routed to a trunk.

Vertical Service Code (*67, *82) Dialing

The ShoreTel 7.5 system supports some vertical service codes for feature activation. If the user dials an access code followed by star (*), subsequent digits are collected and terminated by a brief timeout. The digits collected are treated as unroutable calls—they will be routed “as-is” out either local site or proxy site trunks only. If the trunk used is a PRI trunk, that trunk strips and interprets *67 to block outbound Caller ID, and *82 to unblock outbound Caller ID.

End Digit Collection (#)

In some cases, digit collection ends after a timeout period. To bypass the timeout and route the call immediately, dial pound (#).