4. Team Functions
4.1 Managing Calls in a Team
In a team configuration, the operation of call keys is very similar to the operation described in the previous chapters of this user guide.
This chapter gives a brief explanation of how to operate the telephones in a team configuration and refers you to other chapters where appropriate.
4.1.1 Making External/Internal Calls
For information on how to operate these functions, please also refer to the chapter entitled Making External/Internal Calls starting on page 56.
Using Trunk Keys
H
/L
/K
Trunk key 1 is automatically seized when you lift the handset, press the hands-free/open-listening key or the headset key (prerequisite: the headset is switched on, see page 113). You can make internal and external calls.Team Functions Managing Calls in a Team
Using Team Keys
Using Busy Keys
Using Direct-call Keys
4.1.2 Accepting Calls
For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 64.
Using Trunk Keys
Calls are indicated on the appropriate trunk key by a visual signal and (if con-figured) acoustically as well.
g
If you have programmed several trunk keys on your system telephone, you can seize them separately.g
To call another team member, simply press their team key.g
The busy key tells you the current status of a team member’s telephone, enabling you to react correspondingly. The LED on the busy key lights up when the number configured for that key is busy. If you want to call another team member (when the LED is off, i.e. when this team member’s telephone is not busy), simply press their busy key. As opposed to the team key, the call here is made using your own trunk key, so your call number is then busy.g
Via direct-call keys you can call team members even if they have programmed a substitute.H
You can accept the call by picking up the handset, org
pressing the trunk key, orL
pressing the hands-free/open-listening key, orTeam Functions Managing Calls in a Team
With the trunk keys you can set your telephone to idle either by programming call protection, call forwarding or a substitute. You can also change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. call key” (Trunk Key) on page 94).
Using Team Keys
g
For calls for another team member, the call number of the caller (or the name if there is a corresponding entry in the telephone book) and the user name of the team member are shown alternately in the display. You can accept a call for another team member by pressing the appropriate team key on your telephone.You can put the accepted call through to the team member using the team key.
You can change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. team key” starting on page 96).
Using Busy Keys
g
When a call comes in for a team member, the LED for the programmed busy key flashes. You accept the call by pressing the busy key. As opposed to the team key, the call here is taken on your own trunk key, so that the called call number remains free. You can forward the accepted call to the team member (refer to section Transferring on page 93).Using Direct-call Keys
g
Via direct-call keys you can only make calls to team and trunk keys pro-grammed with the same call number. No calls are signalled to direct-call keys.4.1.3 Enquiry, Toggling and Transferring
For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 68.
Within a team you can put a call on hold for enquiries or transfers. Calls on hold are indicated by the LED flashing slowly on your telephone.
While the call is on hold you can make an enquiry call to another member in the team and transfer the call.
K
pressing the headset key (prerequisite: the headset is switched on, see page 113).Team Functions Managing Calls in a Team
The following is a brief description of all call keys (trunk key, team key, busy key and direct-call key).
Enquiry Calls
Toggling
Transferring
Holding and Transferring Calls with a Feature Key
Using the “Hold” function, team members can accept a call that has been parked by another team member. To use the “Hold” function, it must be programmed to an unused feature key on the team members’ telephones.
g
Press the call key of the team member with whom you want to consult. The original call is put on hold.g
To toggle (i.e. switch back and forth between the two sub-scribers in the call), press the key of the held subscriber.G h
Announce the call transfer to the other team member and put the handset on the hook. The call on hold is now trans-ferred to the other team member.G
You are speaking via a call key, e. g. the trunk key with the call number 11.g h
Press the “Hold” feature key to put the call on hold. Put the handset on the hook.On the team telephones with the call number 11 grammed on a trunk key or a team key, the LED for the pro-grammed key flashes. The display indicates that a call for the call number 11 is put on hold (is parked).
g
Accepting Calls with a Team Key: Another team member presses the team key to which the call number 11 has been assigned.Team Functions Programming the Call Keys
For information on how to programme the feature keys, please refer to the chapter entitled Programming Functions (Features) starting on page 128.