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.+Call: 800-859-5924 Fax: 208-247-0502
Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
Click on the “New” box as shown above, this will open the utility to build a new Campaign. This will open the utility shown below. “Create New Campaign” to build a new Campaign.
Tooltips are located throughout the Campaign. These are in the process of being updated. Some of them may not yet be active.
This will open the “Create New Campaign” window.
In the “Campaign Name” window, type in the name of your new Campaign
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Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
If the “Campaign Name” is left blank the “The Current Campaign Name field is required” will display in red.
This is currently set for “Predictive”. As additional campaign types are rolled out (Preview and
Autodialing modes, for example) they will be selected here. The Campaign type is selected in the “Edit”
settings tab of the Campaign.
NEW FEATURE
The “Preview Mode” is a new option that allows the Agent to preview the record and than determine if they want to make the call (Quick Connect) or skip the call and move on to the next record.
The “Campaign Live” function is used if the Campaign needs to run even without leads loaded in. This would be used for Manual dial Campaigns, Inbound Campaigns or when “live leads” are loaded via the API’s ** This option would also be used if you are running the campaign for Callbacks that were scheduled and you want them still to be called. Please note: There has to be lines assigned and Agents need to be logged into this Campaign.
**API’s. (Currently there is a “Live Lead” API for single records to be pushed to the database. This API allows for an Insert, Update and Delete functionality. An “API” for Export is now available with Version 6.5 of the
software. Stored Procedures have been added as on option on Version 6.7. (Please call your Sales Rep with any questions). *** API’s and Stored Procedure are optional features.
Call: 800-859-5924 Fax: 208-247-0502
Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
When the first screen is completed, please click on the “Next” tab as shown above to move to the next configuration screen.
In this screen you can add custom fields that will be displayed on the “Other Information” tab on the Agent Screen. The order in which you select the “Custom Fields” will be the order that they show up on the Agent Custom Fields pop up window. Question marks are an allowable field in the “Custom Fields” data.
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Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
This is the tab that will open up the “Custom Fields” that were created in the Campaign.
Type in the “Field Name” custom fields that you want to display on the Agent “Other Information” field.
To add the new Field Name to the Campaign, click on the green plus circle as shown below.
This will add the field to the “Assigned Fields” selected box as shown below.
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Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
These Custom fields can be unique to this Campaign, or can be selected when creating a different Campaign.
At each window whenever you add or change an option in the Campaign it is imperative that you save the changes before moving on to the next window.
Click on the “Next” tab to move to the next option in the Campaign creation.
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Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
The “Dispositions” screen is where you can create custom result fields for the Agent.
These are the “Dispositions” that are available for the Agent to select for the result of the call.
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Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
Create a new disposition by typing in the description that you want to show up in the “New Disposition”
box.
Click on the green plus circle to add the disposition to the assigned disposition fields.
The new disposition will be displayed on the Assigned Disposition field.
Call: 800-859-5924 Fax: 208-247-0502
Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
At each window whenever you add or change an option in the Campaign it is imperative that you save the changes before moving on to the next window.
To set disposition redial, select the disposition that you want and double click on the field. Please note that the default dispositions will have a check box selected. These can not be changed and are used by the system.
This will open up a box to configure “Disposition Redial”, “Disposition Priority”, “Play message”, “Email Template”, and “Recording Template”. The “Redial” must be checked in order to specify the redial time and attempts. The “Email and Recording Templates” are a licensed option.
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Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
The “Redial time (Mins)” is the time in minutes that the system will recall this disposition.
The “Redial Attempts” is the total number of attempts at reaching this record after the allocated redial time has been reached. Please note that this is only applies for the current campaign. When the Campaign stops the “Disposition Redial” setting is reset. If you use the same campaign the next time the redial setting will be retained and will start again unless you change them.
The “Disposition Priority” is a new feature that allows the Manager to set the order that the dispositions are displayed to the agents on the drop down window. This applies to Agent dispositions and not system dispositions. The “Red” icon is to remove the current selection from the disposition setting.
The “Message before Hang-up”, is where a wave file can be selected to leave a message depending on the disposition that is selected. This would be used if the Agent needs to leave a custom message for an existing Customer. The dispositions that do not have a checked box in the “Default” column are the ones that the Agent would have on their screen to record the result. If you are leaving a message at the Campaign level for your Customer make sure that you are using the correct “IVR” script depending on the routing of the Answering Machines. You are responsible to verify that you are allowed to leave your Customer a pre recorded messages on their Answering Machines. Review the “Compliance Terms and Conditions” as required in order to Log on to the Manager.
Call: 800-859-5924 Fax: 208-247-0502
Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
This is where the Email template is selected for the disposition. Please refer to the settings page to add the template. The Email option uses the specific template that is assigned to the disposition. If you need to purchase templates please call your Sales Rep at 800-859-5924. In order to use this feature templates are required and are sold by license. A time needs to be scheduled with the Programming department to have the template configured.
NEW
When the drop down arrow is selected the templates that have been created in the settings in the Manager application will display. Select the template to be assigned to this disposition.
To remove the Template click on the “Red” icon and this will remove the selection from the disposition.
Call: 800-859-5924 Fax: 208-247-0502
Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA
This is where the Recording Template is selected for the disposition. Please refer to the settings page to add the template. The Recording Template option uses the template that is assigned to the disposition.
If you need to purchase templates please call your Sales Rep at 800-859-5924. In order to use this feature, templates are required and are sold by license. A time needs to be scheduled with the Programming department to have the template configured.
When the drop down arrow is selected the templates that have been created in the settings in the Manager application will display. Select the template to be assigned to this disposition.
To remove the Template click on the “Red” icon and this will remove the selection from the disposition.
PLEASE SEE HOW TO CREATE A NEW EMAIL TEMPLATE
Call: 800-859-5924 Fax: 208-247-0502
Email: [email protected] Online: www.SpitFireDialers.com
SpitFire Dialers: by OPC Marketing 3939 Belt Line Road, Suite 760
Addison, TX 75001 USA