Narrative Report
DAILY ACTIVITY REPORT AND INSIGHT DAILY ACTIVITY REPORT AND INSIGHT Housekeeping department
Housekeeping department
Last November 07, 2012 I assigned under the supervision of Manong Noy; he is Last November 07, 2012 I assigned under the supervision of Manong Noy; he is the one who’s assigned at function halls and lobby of the center. We always clean the the one who’s assigned at function halls and lobby of the center. We always clean the Lobby, Function Hall, and also the Penthouse every day. Manong Noy will prepare first Lobby, Function Hall, and also the Penthouse every day. Manong Noy will prepare first all the things that we will
all the things that we will be needed like the brooms, dust pans, mops, and the be needed like the brooms, dust pans, mops, and the cleaningcleaning instrument for the bathroom of function halls, windows and door of the lobby. After all instrument for the bathroom of function halls, windows and door of the lobby. After all the things were prepared, Manang Noy will
the things were prepared, Manang Noy will now supervise what we need to clean, Andnow supervise what we need to clean, And specially the Setting-up some of the function hall. After one month I was rotate and I specially the Setting-up some of the function hall. After one month I was rotate and I assigned under supervision of Manang Mil
assigned under supervision of Manang Mila, She is the one a, She is the one assigned at 3assigned at 3rdrd and 4and 4thth floorfloor of the center. We always clean the
of the center. We always clean the 33rdrd and 5and 5thth floor every day. Manang Mila will preparefloor every day. Manang Mila will prepare first all the things we
first all the things we will be needed like set of will be needed like set of towels, bed sheets, pillow case, broomstowels, bed sheets, pillow case, brooms and dust pans, mops and the chemical use
and dust pans, mops and the chemical use for cleaning the toilet and for cleaning the toilet and floor. After thefloor. After the thing were prepared Manang Mila will n
thing were prepared Manang Mila will now knock at the guests ow knock at the guests rooms and sayrooms and say “housekeeping” so that the guest will know that w
“housekeeping” so that the guest will know that we are going to clean their room.e are going to clean their room.
Manang Mila taught us the fastes and easiest way to set up
Manang Mila taught us the fastes and easiest way to set up a bed and others.a bed and others.
We are always arranging the beddings in the
We are always arranging the beddings in the rooms. We also collect the dirty towelsrooms. We also collect the dirty towels and change it and after that we
and change it and after that we put amenities like Shampoo, soap, toothbrush andput amenities like Shampoo, soap, toothbrush and toothpaste and we also change the empty tissue rack. All
toothpaste and we also change the empty tissue rack. All of the boys were assigned byof the boys were assigned by Manang Mila to clean the gues
Manang Mila to clean the guest’s Bathroom’s. We cleaned the toilet by putting Cleaningt’s Bathroom’s. We cleaned the toilet by putting Cleaning agent and using tools for cleaning, scrubbing the floor and bowl then wash the basins agent and using tools for cleaning, scrubbing the floor and bowl then wash the basins
And
And lastly is drying the floor. We are the one’s reslastly is drying the floor. We are the one’s responsible in sweeping theponsible in sweeping the
room’s floor and the hall way and after we swept it, we will mop it. We collected all the room’s floor and the hall way and after we swept it, we will mop it. We collected all the trash from the guest’s and we change the trash bag into new ones.
trash from the guest’s and we change the trash bag into new ones.
After we are d
After we are done cleaning all the rooms, we fold one cleaning all the rooms, we fold the used towels and bedthe used towels and beddingsdings that we collected and put it into
that we collected and put it into cart and bring it to cart and bring it to the Laundry area. We also clean thethe Laundry area. We also clean the stairs and we refill the water dispenser when
stairs and we refill the water dispenser when it is empty.it is empty.
Manang Mila always gave a lot of
Manang Mila always gave a lot of advices to us on how advices to us on how we can make our work we can make our work better. She will ask if we have something that we don’t know and
better. She will ask if we have something that we don’t know and she will teach usshe will teach us what to do. After all the activities in the morning we can take our lunch break and we what to do. After all the activities in the morning we can take our lunch break and we go back after the break to start our afternoon
go back after the break to start our afternoon work.work.
Time In
Time In: 8:00 AM: 8:00 AM Time OutTime Out: 5:00 PM: 5:00 PM
INSIGHTS INSIGHTS
During our stay at the housekeeping department, we can say that w During our stay at the housekeeping department, we can say that we’vee’ve learned a lot of new thing. I’m happy beca
learned a lot of new thing. I’m happy because we accomplished our task like cleaninguse we accomplished our task like cleaning function halls, lobby, penthouse, rooms in 3
function halls, lobby, penthouse, rooms in 3rdrd and 4and 4thth floor and mopping the floor.floor and mopping the floor.
Our first day was really stressful and we really had a hard time at our first Our first day was really stressful and we really had a hard time at our first work because we are not really doing
work because we are not really doing those things at home every day.those things at home every day.
It’s
It’s interesting for us to work in housekeeping department and we wereinteresting for us to work in housekeeping department and we were enjoyed so much. There were some foreigners guests in the hotel, and for us it is enjoyed so much. There were some foreigners guests in the hotel, and for us it is challenging to have a conversation with them but
challenging to have a conversation with them but it’s good for me because I canit’s good for me because I can exercise my skills in English l
exercise my skills in English language.anguage.
DAILY ACTIVITY REPORT AND INSIGHT DAILY ACTIVITY REPORT AND INSIGHT Food and Beverage Department
Food and Beverage Department
Last December 19,2012 I assigned in Food and Beverage Department and Last December 19,2012 I assigned in Food and Beverage Department and in our first day we were oriented about the different areas in the hotel that are in in our first day we were oriented about the different areas in the hotel that are in charge to us, like the Rambutan Restaurant and the different function halls. We are charge to us, like the Rambutan Restaurant and the different function halls. We are going to clean those areas every day and we also have to entertain all the guests who going to clean those areas every day and we also have to entertain all the guests who are ordering in the restaurant.
are ordering in the restaurant.
The F and B department was quite busy because there are so many The F and B department was quite busy because there are so many functions like Birthdays and Weddings. Every day in this department was hard for me.
functions like Birthdays and Weddings. Every day in this department was hard for me.
At
At first first the the boys boys will will arrange the arrange the tables and tables and the the chairs chairs in in their their proper places proper places and and thenthen we will clean the Glass, Plates, Spoon and Fork that will be using in the event.
we will clean the Glass, Plates, Spoon and Fork that will be using in the event. We alsoWe also set up the table by placing the plates, table napkins, spoon, while doing that the girls set up the table by placing the plates, table napkins, spoon, while doing that the girls will put the table cloths and the cover for the chairs. Girls also put ribbons on some of will put the table cloths and the cover for the chairs. Girls also put ribbons on some of the chairs and the color of the ribbon will depend on the theme of the occasion. We the chairs and the color of the ribbon will depend on the theme of the occasion. We help Sir Rolly, Sir Uriel and Sir Jimmy in theire task like arranging the centerpiece and help Sir Rolly, Sir Uriel and Sir Jimmy in theire task like arranging the centerpiece and skirting the table. After we set up it properly and perfectly, we will sweep again and skirting the table. After we set up it properly and perfectly, we will sweep again and mop the floor so the
mop the floor so the cleanliness of the hall was still cleanliness of the hall was still maintained.maintained.
We assist the guest for whatever they need and entertain their questions We assist the guest for whatever they need and entertain their questions whenever they want to ask. We were the one always there whenever the guests need whenever they want to ask. We were the one always there whenever the guests need help and we help the coordinators in giving the souvenirs to the guests.
help and we help the coordinators in giving the souvenirs to the guests.
Time In
Time In: 8:00 AM: 8:00 AM Time OutTime Out: 5:00 PM: 5:00 PM
INSIGHTS INSIGHTS
The first day of our duty in Food and Beverage department was quite good The first day of our duty in Food and Beverage department was quite good but a bit
but a bit nervous for us because we don’tnervous for us because we don’t have enough knowledge and experience inhave enough knowledge and experience in this department. We were afraid that we might be blamed whenever we do something this department. We were afraid that we might be blamed whenever we do something wrong during our duty. But then, we had adapted in the different work in the Food and wrong during our duty. But then, we had adapted in the different work in the Food and Beverage as days passed by.
Beverage as days passed by. We’re thankfulWe’re thankful because we experienced on how tobecause we experienced on how to organize the places for some occasions and events and on how to comfort and organize the places for some occasions and events and on how to comfort and entertain the guests and handle and solve
entertain the guests and handle and solve some of their complaints.some of their complaints.
This department the food and Beverage had helped us to improve our This department the food and Beverage had helped us to improve our individuality and we gained more confidence in our self to face and talk to different individuality and we gained more confidence in our self to face and talk to different people. This department helped us to engage and to do better in our work and to be people. This department helped us to engage and to do better in our work and to be more competitive students so we are confident in ourselves that we can be what we more competitive students so we are confident in ourselves that we can be what we want to
want to be. be. The different functions that we had served in the BarCIE were very explicitThe different functions that we had served in the BarCIE were very explicit and unforgettable one for us, because it was an experience that we will use when we and unforgettable one for us, because it was an experience that we will use when we are already working in the real world, hotel or restaurant after we graduated. The work are already working in the real world, hotel or restaurant after we graduated. The work
in this department was quite hard so we should be physically fit so we can work longer in this department was quite hard so we should be physically fit so we can work longer and underpressure and we should be intellectually good because it’s very stressful. I and underpressure and we should be intellectually good because it’s very stressful. I learned and proved that cooperation is the key in our work to win our goal we should learned and proved that cooperation is the key in our work to win our goal we should help ea
help each and everyone. I’m very thankful because I learned and experienced a lot.ch and everyone. I’m very thankful because I learned and experienced a lot.
Documentation
Documentation
Evaluation
Evaluation
Appendices
Appendices
May, 2012 May, 2012
Mrs. Melody T. Sanchez Mrs. Melody T. Sanchez Practicum Coordinator Practicum Coordinator BarCie International Hotel BarCie International Hotel
Catmon, Malolos City, Bulacan Philippines Catmon, Malolos City, Bulacan Philippines
Dear Mrs. Melody Dear Mrs. Melody Greetings!
Greetings!
I am 19 years old student of the La Consolacion University Philippines with the Bachelor I am 19 years old student of the La Consolacion University Philippines with the Bachelor Degree of Science in Hotel and
Degree of Science in Hotel and Restaurant Management with several years of workingRestaurant Management with several years of working experience gained from some of the Philippines’ reputa
experience gained from some of the Philippines’ reputable private firms and non-ble private firms and non-governmental organization. I have attended several seminars to widen my knowledge governmental organization. I have attended several seminars to widen my knowledge and skills with.
and skills with.
I am writing to apply f
I am writing to apply for the position of Executive Assistant. This position or the position of Executive Assistant. This position particularlyparticularly interests me because it would enable me to make ful
interests me because it would enable me to make full use of my administrative andl use of my administrative and organizational skills. I have well-developed written and oral
organizational skills. I have well-developed written and oral communication skills thatcommunication skills that can be very useful in carrying out the duties for the above-mentioned position
can be very useful in carrying out the duties for the above-mentioned position..
On top of these competencies, I adhere to a
On top of these competencies, I adhere to a work ethic and can effectively work ethic and can effectively interact withinteract with people across all levels of the organizational structure. I
people across all levels of the organizational structure. I believe I can be an believe I can be an asset toasset to your organization
your organization..
My resume is enclosed with this cover
My resume is enclosed with this cover letter. It shows my overall expertise andletter. It shows my overall expertise and experience in the field. I
experience in the field. I would welcome the opportunity to discuss my would welcome the opportunity to discuss my suitability forsuitability for the position and comply with your other requirements. I can be contacted during the position and comply with your other requirements. I can be contacted during working hours at 0935
working hours at 0935 – – 368368 – – 00850085 Thank you very much.
Thank you very much.
Sincerely, Sincerely,
Jeonardo Jerald C. Galang Jeonardo Jerald C. Galang Applicant
Applicant
Jeonardo Jerald C. Galang Jeonardo Jerald C. Galang
OBJECTIVES OBJECTIVES
To be able to use, share, and enhance my knowledge, expertise & skills for To be able to use, share, and enhance my knowledge, expertise & skills for personal development and interpersonal development. This entails dedication and hard personal development and interpersonal development. This entails dedication and hard work, which I learned and developed. In addition, I am willing to undergo whatever work, which I learned and developed. In addition, I am willing to undergo whatever transitional training you may deem necessary to have potentials and make an asset of transitional training you may deem necessary to have potentials and make an asset of your company.
your company.
EDUCATIONAL BACKGROUND EDUCATIONAL BACKGROUND Tertiary:
Tertiary: University University of of the the East East (Caloocan) (Caloocan) 2009-20102009-2010 La
La Consolacion Consolacion College College (Caloocan) (Caloocan) 2010-20112010-2011 La
La Consolacion Consolacion University University Phil. Phil. 2011- 2011- PresentPresent Secondary:
Secondary: Notre Notre Christi Christi Academy Academy of of the the Phil. Phil. 2005-20092005-2009
Elementary:
Elementary: Acacia Acacia Elementary Elementary School School 1999-20021999-2002 Maranatha
Maranatha Childrens Childrens Development Development Center Center 2002-20052002-2005
Pre
Pre – – School: School: Acacia Acacia Elementary Elementary School School 1998-19991998-1999
SKILLS SKILLS
Computer literate (MSExcel, MSPowerpoint, MSWord)Computer literate (MSExcel, MSPowerpoint, MSWord)
Able to speak English Able to speak English
With Good Interpersonal RelationshipWith Good Interpersonal Relationship
Responsible in preparing all tasksResponsible in preparing all tasks
Willing to work overtimeWilling to work overtime
PERSONAL BACKGROUND PERSONAL BACKGROUND Birth
Birth date date : : October October 4, 4, 19931993 Age
Age : : 1919
Gender
Gender : : MaleMale
Civil
Civil Status Status : : SingleSingle
Height :
Height : 5’105’10
Citizenship
Citizenship : : FilipinoFilipino Religion
Religion : : CatholicCatholic
CHARACTER REFERENCES CHARACTER REFERENCES
1
1 – – Ms. FlordelizaFrondaMs. FlordelizaFronda College Dean
College Dean
La Consilacion University Philippines La Consilacion University Philippines Catmon, Malolos City, Bulacan
Catmon, Malolos City, Bulacan 2
2 – – Ms. Melody SanchezMs. Melody Sanchez Practicum Coordinator Practicum Coordinator La Consilacion University Philippines La Consilacion University Philippines Catmon, Malolos City, Bulacan
Catmon, Malolos City, Bulacan 3
3 – – Mr. Raymond CarlosMr. Raymond Carlos Professor
Professor
La Consilacion University Philippines La Consilacion University Philippines Catmon, Malolos City, Bulacan
Catmon, Malolos City, Bulacan
I hereby certify that the above information is true and correct to the best of I hereby certify that the above information is true and correct to the best of my knowledge and beliefs
my knowledge and beliefs ..
Jeonardo Jerald C. Galang Jeonardo Jerald C. Galang
APPLICANT APPLICANT