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NIC is implementing a majority of the mission mode e-Governance projects such as Immigration, Visa, Foreigners Registration and Tracking (IVFRT) System, National Land Records Modernization Programme (NLRMP), Transport, Treasury Computerisation, Value Added Tax (VAT), Agriculture, India-Portal, e-Courts, e-Districts etc. NIC also lays framework and designs systems for online monitoring of most of the central government schemes like MG-NREGA, Integrated Watershed Management (IWMP) etc. The status of implementation of such projects and other national projects like Mother and Child Tracking System (MCTS), mFMS, Employee Provident Fund Organisation (EPFO) Project, Integrated Disease Surveillance Projects (IDSP) etc. is listed in Table 1.
4.1 Advertisement Automation System for DAVP
DAVP informs and educates people about government's policies and programmes and motivates them to participate in developmental activities, through its various vehicles of communication viz. advertising in audiovisual as well as print media, printed publicity, exhibitions, outdoor publicity and mass mailing. As DAVP's business grew several times during the period 2001-2007, it was decided to automate its entire business processes i.e. empanelment of newspapers, TV and radio stations and other agencies; release of advertisement business, transmission of designs, billing, payment and maintenance of accounts of DAVP and its client ministries/departments. Accordingly, a complete system was designed in January 2010 after incorporating some process reengineering and change over from manual mode was effected within three years. All media plans of DAVP are now being prepared via the NIC Media Planning software, advertisement releases, bill submission and processing is automated and all payments are through NEFT.
Software for Print advertisement and audio visuals was developed in first phase. Earlier publishers/agencies used to visit DAVP to get their RO (Release Order) and design of the advertisement, submit their bills and take their payments. After development of software, they don't need to visit DAVP and get the requisite information online. Also the distribution of advertisement business is through software hence everyone
gets equitable opportunity to receive the advertisements.
DAVP can monitor the business data on a real time basis and can take corrective measures if required, to release the business fairly and as per policy by maintaining complete transparency. Newspapers get SMS alerts whenever there is an advertisement for them so there is no chance of missing advertisements. Software for empanelment has extended the true benefits of e-governance to newspapers, audio-video channels, community radio stations, outdoor agencies.
Software for Outdoor Publicity has made the process of making media plan and Release Order easy and transparent.
Bulk SMS Media Planning and Release Order Viewing Software is also implemented. Unicode data for Hindi SMS is enabled.
In the second phase, similar strategy was adopted for release of audio-visual campaigns and outdoor publicity campaigns to radio/TV channels and subsequently to outdoor agencies.
Simultaneously, online bill submission and bill processing was developed such that the module had seamless data connectivity with media planning, release of advertisements and accounts status of client ministries/departments. The payment module was developed to enable 100% payment through NEFT system. The empanelment software was developed for faster processing of applications, reduce the errors of manual data entry, instant communication of application status and providing transparency. 5767 Publishers, 534 Telecast/Broadcast agencies, 4576 theatres and 205 Outdoor Publicity agencies are using this software.
NIC has replicated this software for Govt of Odisha, Maharashtra and Andhra Pradesh.
Scope of Services/ Activities Covered
• Issuing of Release Order to Publishers, Channels, Radio stations, Theatres, Outdoor wings.
• Distribution of advertisement matter (design) to print publishers, radio channels, Bulk SMS agencies and outdoor agencies.
• Online Bill submission by Publishers, Channels, Radio stations, Theatres, SMS agencies.
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• Automated Bill Processing for Publishers, Channels, and Radio stations.
• No cheque payment to any stakeholder. All payments through NEFT.
• Equitable distribution of advertisement to Publishers and ceiling based system through Automated Media list generation software.
• Online empanelment of Publishers, Channels, Radio stations, Community Radio stations, Digital Cinema, Outdoor Publicity agencies.
The software has resulted in enhancement of efficiency, cost effectiveness, and transparency of process, besides convenience for DAVP users.
4.2 Agricultural Informatics and Communication Network (AGRISNET)
The project aims to strengthen extension services and provide advisory services to farmers using ICT tools, develop Decision Support Systems and Databases, and improve dissemination of Information on Government Programs and services, agricultural resources and technology. Project components include development of e-governance Applications and Portals in local languages, Capacity Building through Human Resource Development, Establishment of Networking Infrastructure and Computing Infrastructure. It is being implemented in West Bengal, Assam, Odisha, Meghalaya, Mizoram, Uttar Pradesh, and Karnataka.
4.3 Agricultural Schemes Monitoring Management Information Systems
several web based systems have been developed and
implemented for monitoring physical and financial progress of various schemes of the Department of Agriculture and Co-operation. These schemes are generally implemented through the state level agriculture/horticulture departments who are expected to regularly report the progress made under various components of respective schemes. The web applications developed under this category include: Monitoring Systems for Rashtriya krishi Vikas Yojana (http://rkvy.nic.in), National Food Security Mission (http://nfsm.gov.in), National Horticulture Mission (http://nhm.nic.in), Macro Management in Agriculture (http://macrormgmt.dacnet.nic.in), National Watershed Development Project for Rainfed Areas (http://rfs.dacnet.nic.in), River Valley Project & Flood Prone River (http://nrmmonitor.dacnet.nic.in), National Bamboo Mission (http://nbm.nic.in), Horticulture Mission in NE &Himalayan States (http://tmnehs.gov.in), Agricultural Marketing Infrastructure, Grading and Standardization (http://amigs.dacnet.nic.in), AGMARK Certification Programme (http://agmarkweb.dacnet.nic.in), Retail Prices Monitoring System (http://dacnet.nic.in/rpms), Farm Mechanization (http://mmafm.dacnet.nic.in), Drought Management Information System (http://droughtmis.dacnet.nic.in), and Extension Reforms (http://extensionreforms.dacnet.nic.in)
4.4 AWAASSoft for Indira Awaas Yojana
AWAASsoft was launched in August 2010 as an e-governance solution for Indira Awaas Yojana which is a flagship scheme of the Ministry of Rural Development where financial assistance is provided to the poor in the rural areas to construct houses.
It is a Centrally Sponsored Scheme with state share and implemented through the Zilla Parishads/DRDAs with an annual target of around 30 Lakh houses with a central budget of Rs 10,000 crores. The present per unit grant is Rs 45,000 and Rs 48,500 respectively for plain and hilly areas for construction of new houses. There are few other minor schemes also viz. up-gradation, contingency fund, credit cum subsidy, Homestead schemes, special package etc. AWAASsoft is a transaction based web enabled MIS with several modules viz. target setting, beneficiary management, Inspection and verification of houses,
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finance, convergence, personal, grievance etc. The various stake-holders using this software are Gram Panchayat, Block Office, DRDA/Zila Parishad, Rural Development Department of State Governments/ UT Admins, Ministry of Rural Development, Financial institutions and beneficiaries . It is a single window interface for all stake holders with local language support, workflow automation, record keeping, accounting management etc. It has been integrated with BPL Census database. In order to make the system transparent, several transaction based reports are made available in public domain and then beneficiaries can check their status in the MIS through their unique IDs. The Indira Awwas Yojana programme is implemented in all States/ UTs of the country except Delhi and Chandigarh. The AWAASsoft MIS has been implemented in all States/UT except Delhi, Chandigarh, Karnataka and Andhra Pradesh. Till date, around 20 lakh beneficiary details have beep uploaded in the system.
4.5 Census of Minor Irrigation
The system for Census of Minor Irrigation (http://mowr.gov.in) has been designed to facilitate the development planning of Minor Irrigation schemes at micro level - Village, Block, District
and State level. The system covers 20 million Minor Irrigation Structures in the country. The Minor Irrigation schemes include Dug wells, Shallow Tube wells, Deep Tube wells, Surface Flow Schemes and Surface Lift Schemes. The system has resulted in strengthening the decision-making in the management of water resources. It provides information based on pre-defined queries with an improved Management Information System.
Online Analytical Processing System and Data Visualization have been developed along with models for discovery of pattern among data. The outcomes include efficient planning and decision making for development of Water Resources through consistent and consolidated information and Prediction of irrigation potential created and utilized.
4.6 Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
In accordance with the Government's initiative to enable the citizen virtually reach the concerned office to lodge a complaint;
the Public Grievance Portal was implemented for Central Government ministries/departments/organizations in June 2007 The interface for the President Secretariat has been developed and has been integrated with CPGRAMS. Similarly, the lodging of pension grievances and integration with CPGRAMS has also been implemented. This helps the PGOs to view the grievances of these organizations on their desk. Once the grievance is received by the PGO of the ministry/department, these grievances are available to the PGOs in their 'Operational Desk' as new grievances. The PGO may click on the Registration No.
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[email protected] http://iay.nic.in
http://mowr.gov.in/micensus
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to get the details of the grievances.Based on the grievance details, the PGO may take action either to keep it with himself/herself for action or forward it to the subordinate office for necessary action or may close the case if the information provided is inadequate. Similar action is being taken by the subordinate offices.The action taken report (ATR) is reviewed before closure of the grievance.
State CPGRAMS has been developed and implemented in the pilot states of Haryana and Odisha in July 2010. It has privileges for state secretariat as well as for district administration.
Employees' Provident Fund Organization(EPFO) manages the provident fund deposited by various private entities. The office has 140 Sub-regional offices spread across the country.
Companies deposit the PF in the respective RPFO of the employer's registered office. Whenever an individual changes his employer, there is a possibility of transfer of funds from one Sub-Regional Office(SRO)/RO to another SRO/RO of EPFO.
The subscribers of EPF face lot of problems in connection with transfers and withdrawal. EPFO Grievance Management System was developed and implemented in May 2010 to enable an efficient lodging/management of EPF-related grievances by the concerned EPF subscribers/Establishments and facilitate an improved service delivery in redress of such grievances.
4.7 Centralised Web Based Port Community System (PCS)
At the instance of Ministry of Shipping, Indian Ports Association (IPA) has taken the initiative to establish a centralized/uniform Port Community System(PCS) covering all its major ports, as a part of its collective, collaborative and co-operative approach to EDI implementation, for the benefit of all the members of the Indian Port Community. PCS is an e-Commerce initiative of the major ports aimed to integrate the maritime processes across logistic chain. PCS is a comprehensive, highly secure extensible and scalable solution integrating seamlessly the trade community, Ports, Banks and Government Agencies. The
project provides single window Integrated ICT environment to facilitate seamless and efficient exchange of Information securely among the stakeholders of twelve major ports of India.
The system facilitates secure exchange of EDI messages using multiple formats (UN-EDIFACT, XML, and Proprietary) and multiple protocols (HTTP, HTTPS, SMTP, AS2, SOAP etc.).
PCS provides cargo/container "track and trace" facility and also meets the MIS requirements of the ports.
The project is being implemented at all 12 Major Ports on the country's coastline and now it is being extended to other non-major ports of India. The project integrates all the major stakeholders including ports, shipping lines/agents, importers/exporter/custom house agents, banks, stevedores, Railways, CONCOR, CFS, Main line operators, customs, PHO, MMD etc.
4.8 Common Integrated Police Application (CIPA)
CIPA was developed for automation of the Police Station level functioning from the point of view of provisions in the CrPC.
CIPA is aimed at automating the Processes (workflow) of Police Stations, with an objective to capture all data related to crime &
criminals and improve efficiency of the Police Stations. NIC has undertaken design & development of the 2-tier (Client-Server) Software in JAVA, with built-in multi-lingual Indian languages support which has been deployed under Open Source Software (OSS) environment viz. LINUX (OS), PostGreSQL (RDBMS), Open Office (Office automation software) etc. Mechanism has
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Centralised Web Based Port Community System (PCS)
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also been provided for the Local customization requirements at state level. CIPA has been rolled out at 4000+ Police Stations across all the States/UTs. Consolidation of the Police Stations databases at the State level has been implemented in Tamil Nadu, Puducherry and Delhi.
CIPA facilitates automating the following functionalities at the Police Stations:
• Registration of Cases e.g. FIRs, Missing Persons, UIDBs, NCRs etc.
• Developments during Investigation e.g. Arrests, Seizures, Charge sheeting etc.
• Developments during Prosecution e.g. Hearing in Courts, Summons/Warrants etc.
• Maintaining Records of Criminals and Gangs.
• Generating various statutory Registers require to be maintained by the Police Station, and Periodic statements to be sent to the higher levels.
Crime & Criminal Tracking Network and Systems (CCTNS) Scheme has now been conceptualized and the scope of work under the Scheme includes implementation of the CIPA Software in the remaining Police Stations, transmission &
consolidation of the Police Stations Databases at a Central location (State Hqrs.) for effective use and sharing of
information and expansion of CIPA to cover Traffic, Law and Order, Intelligence & Security, Police Station Management, etc.
4.9 Communication Plan for Election Tracking (ComET)
A perfect Communication Plan is essential for effective Election Tracking. ComET enables micro-management of elections, concurrent tracking and evaluation of issues and mid-course corrections. ComET is implemented to computerize communication details of all the polling stations of the country for efficient election tracking. ComET is a search enabled database of polling station level communication contact points for focused tracking on the poll day. The Plan operates through a well structured multi-layer Communication Teams (CTs) at ARO (Assembly segment level), DEO (District Level), CEO (State Level) and ECI (National Level). It creates a huge 'psychological presence', builds confidence in field election functionaries and helps the prioritization for intervention at the moment of crisis. Communication Teams have clear demarcation of geographical areas and communication-related responsibilities geared to quick crisis resolution and grievance monitoring and information flow.
ComET was first implemented in Madhya Pradesh during 2008
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Common Integrated Police Application (CIPA)
Communication Plan For Election Tracking-ComET
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State Assembly Elections. In 2009, during General Elections to Lok Sabha, it was rolled out to cover all States/ UTs.
4.10 Community Information Centres (CICs) Project
The Community Information Centres (CICs) project of the Government of India, launched on 17 August, 2002, is one of the world's largest Telecentre initiatives. It has been implemented with an aim to take the multifarious benefits of ICT to the grassroots in the relatively remoter and less developed regions of India. CICs have already been established in 555 Blocks of the eight North Eastern states of Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim and Tripura. 135 CICs have also been set up in the state of J&K.
The project goals were to set up ICT Infrastructure at the Block level, to provide Web Access and Internet Services such as e-mail, Market Access, Access to Socio-Economic Databases.
Other services offered are e-learning (Computer Aided Learning Processes), e-medicine and e-consulting, e-governance applications, Government to citizen (Citizen Centric) services, Weather Information etc. It was envisaged that the CICs would create IT awareness among local people, conduct Computer Training Programmes and disseminate Notification on Tender and e-employment Notification.
Each Centre is equipped with computer communications equipment: a Server and five Clients connected to a VSAT on Local Area Network (LAN). A TV has also been provided for edutainment purposes. The CIC infrastructure is depicted
pictorially below. Each CIC has two Operators for managing it and providing services to the public.
The CICs provide some Basic services which include Internet browsing, e-mail, Printing, Data entry, Word processing and Training for the local populace on fundamentals of computers.
In addition, a large number of CICs offer several services with a government to citizen orientation.
e-Suvidha is a one stop service facilitation window application which has been developed by NIC and implemented in the CICs in the North East. This Web-based application enables citizens to submit requests for government services and to monitor the status of their applications. e-Suvidha also provides the government officials, responsible for providing services, with a tool to monitor the status of applications being processed by their offices.
The CIC at Nyoma, Leh, J&K at 13,772 ft above sea level is the highest cyber café/Internet kiosk in the world. Another one at Nathu La, Sikkim at 13, 600 ft is strategically located to facilitate Indo-China trade as the route has recently been opened after a long passage of time. The CICs have helped to accelerate IT usage in the rural areas of the North Eastern states of India and J&K. Internet is now emerging as the principal medium of communication for every state.
Some of the more popular usages have been career guidance and distant learning opportunities, online admissions at various educational institutes, results of various examinations, online railway reservation booking and status, email and chat, TV viewing for entertainment and information, access to exam results, citizen centric services
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CIC at Nyoma, Leh
Community Information Centres (CICs) Project
and access to government departments. The establishment of CICs has helped bridge the digital divide between the North East and J&K and the rest of the country. Although, CICs charge nominally for services provided, the revenue thus generated is, in some cases, not enough to even meet day-to-day running costs like those for paper and other consumables, electricity bills etc. Depending on the location of the CICs, however, some of them are able to even purchase additional equipment like color printers, scanners etc. It is the remoteness/centrality of the CIC site and the consequent paying capacity of the user that determines the amount of income generated. However, in view of the enduring salutary social impact of the project it is felt that financial sustainability is not of key relevance.
4.11 Computerisation of Central Government Health Scheme Dispensaries
Central Government Health Scheme (CGHS) (http://cghs.nic.in) provides OPD facility through the Dispensaries (Wellness Centers) and first aid posts to the Central Government Employees and Pensioners, MPs, Ex-MPs, Judges of Supreme Court and High Courts, Journalists, etc. It also provides referral facility to its members in specialized hospitals and diagnostics centers authorized by CGHS for IPD treatments and diagnostics purposes respectively. Central Government Health Scheme (CGHS) caters to approximately 32 lakhs beneficiaries across 24 cities.
The operations in CGHS Delhi have been totally computerized.
The system is aimed at providing computerized environment
The system is aimed at providing computerized environment