The following table lists no-response errors:
Table 8-3 No-response errors
11 The following message displays in Storage Navigator.
• Java has discovered application
components that could indicate a security concern.
• Block potentially unsafe components from being run? (recommended)
• The application contains both signed and unsigned code. Contact the application vendor to ensure that it has not been tampered with.
Select Yes to continue using Storage Navigator.
If the problem continues, the cause may be one of the following:
• The version of Storage Navigator might not match the SVP version. Close all the windows of your web browser and then clear the cache of both Java and the web browser.
• If a proxy server is used for network
connections, the proxy server cache may be storing an older version of the program. Clear the cache of both Java and the web browser. If the problem remains, contact your network administrator.
12 In Internet Explorer, the following pop-up window appears when you open the Storage Navigator secondary window.
"Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Third-party browser extensions of Internet Explorer might be enabled.
Disable third-party browser extensions as follows:
1. In the Windows menu bar, click Tools >
Internet Options, and then click the Advanced tab.
2. In the Advanced tab, clear the Enable third-party browser extensions (requires restart) check box.
3. Restart Internet Explorer.
13 In Internet Explorer, an application error (10,6027) occurs when you open the Storage Navigator secondary window.
The SmartScreen Filter function might be enabled when you use Internet Explorer 8.0 or later.
Turn off SmartScreen Filter as follows:
1. In the Windows menu bar, click Safety >
SmartScreen Filter > Turn Off SmartScreen Filter.
2. Restart Internet Explorer.
Error condition Probable cause / recommended action
Error condition Probable cause / Recommended action 1 The following errors occur when using
Storage Navigator:
• 20121, 107024
• 20121, 107024 and 10,6027
The SVP might have been restarted. Close Storage Navigator, wait 10 minutes, and then restart Storage Navigator.
2 Error (20121,107096) occurs repeatedly while you are using Storage Navigator.
A timeout error may have occurred on Flash Player.
Close the Storage Navigator window. Click X in the corner of the browser window or click the window and press Alt-F4.
3 The following errors occur when using
This error may occur if the load to the Storage Navigator computer is high, or if you start multiple Storage Navigator by using multiple tabs in a tab browser or multiple browsers.Close the other applications which causes the high load, or make sure to start only one Storage Navigator
4 The following errors occur when using Storage Navigator:
• 20020, 10800 and 10,6027
• 10,6027
• The version of Storage Navigator installed on the Storage Navigator computer might not match the SVP version. Close all the windows of your web browser and then clear the cache of both Java and web browser.
• The Storage Navigator computer might have entered standby or hibernate mode. Restart the Storage Navigator computer.
• If a proxy server is used for network
connections, the proxy server cache may be storing the older version of the program. If the problem continues after you clear cache of both Java and web browser, contact your network administrator.
If none of the above actions solve the problem, save the Java trace file and log file on the Storage Navigator, and send them to Hitachi Data Systems Support Center. Then restart the Storage
Navigator.
5 Storage Navigator does not respond.
Storage Navigator may hang in the following cases:
• The Storage Navigator main window is grayed out and does not display the percentage of progress, and you cannot perform any operation for a long period of time.
• When you move a window displayed in front of the Storage Navigator secondary window, the area behind the window remains gray and does not go back to normal for a long period of time.
• The entire Storage Navigator window is gray and does not go back to normal for a long period of time.
• You cannot perform any operation for a long period of time and the dialog box that says Loading... is not displayed.
• The dialog box that says Loading... opens when the window switches. However, you cannot move the dialog box or perform any operation for a long period of time.
When using the Storage Navigator main window, close the web browser. When using the Storage Navigator secondary window, exit Storage Navigator by pressing Ctrl + Alt + Shift + D all at once.
If you cannot exit Storage Navigator, reboot the Storage Navigator computer or restart Storage Navigator after finishing Storage Navigator forcibly by the following way.
For the Storage Navigator main window:
• For Windows:
Exit all web browser, and then terminate the iexplorer.exe through the Task Manager.
• For UNIX:
Exit all web browser, and then terminate firefox-bin with the kill command.
For the Storage Navigator secondary window:
• For Windows:
Exit all applications using Java, and then terminate the javaw.exe and javaws.exe through the Task Manager.
• For UNIX:
Exit all applications using Java, and then terminate javaw and javaws with the kill command.
Error condition Probable cause / Recommended action
6 A network error occurred. There is no response to any operation even after 30 minutes.
Restart the Storage Navigator computer. An operation may take over 30 minutes depending on the use condition. For example, when several Storage Navigator web clients are running, an operation may take a long time.
7 An internal error occurs, or a web browser ended abnormally.
Close all dialog boxes and log in to Storage Navigator again. If the same error occurs, restart the Storage Navigator computer.
8 During a Storage Navigator operation, the Internet Explorer web browser suddenly disappears.
Restart the Storage Navigator computer.
9 An error (1,4011) occurs while you are using Storage Navigator.
The clock time of the Storage Navigator computer may have been changed. Log in to Storage Navigator again.
10 The Storage Navigator computer reboots on its own.
Restart the Storage Navigator computer.
11 A Storage Navigator window is forcibly closed during a time-consuming process, such as LDEV formatting.
Close all windows, wait until processing finishes, and then restart Storage Navigator.
12 A Storage Navigator window is incorrectly closed by when you do one of the following:
• Click
• Use commands such as File > Close on the web browser
• Press the Alt and F4 keys
Restart Storage Navigator. If you cannot log in, wait for one minute and try again.
13 During a Storage Navigator operation, an add-on (Flash10e.ocx) error occurs.
Restart the Storage Navigator computer.
If this error occurs repeatedly, reinstall Adobe Flash Player on the Storage Navigator computer.
14 When you log out from the Storage Navigator, an Internet Explorer error occurs.
The probable causes are as follows:
• Internet Explorer has not been updated.
Install the latest updates
• Internet Explorer may be configured incorrectly.
Re-install Internet Explorer.
15 • When you click Refresh View or Refresh All in the Storage Navigator main window, the percentage of progress remains 99%.
• When you click Refresh or Refresh All in the Storage Navigator secondary window, it displays the message
“Loading” for a long time.
The probable causes are as follows:
• Another application such as Command Control Interface may be changing configuration. The window will be refreshed shortly after the configuration change ends.
• Volume Migration operations, Quick Restore operations or Thin Image operations may be in progress. The window will be refreshed shortly after the operations end.
Error condition Probable cause / Recommended action