Error Code Meaning Action
Hi Lo
07 11 Print head position sensor right side (SN14) has not changed.
Check SN14 and the print feed mechanism.
07 14 Print head pins have stuck on. Check the print head driver. 07 15 Print head is overheating. Stop printing and cool the print
head. Check the print head driver. 07 16 Print head even pins firing error. Check the print head feed mecha-
nism.
07 17 Print head odd pins firing error Check the print head feed mecha- nism.
07 18 Print head firing error caused by driver.
Check the print head feed mecha- nism.
07 19 Print data length error caused by driver.
Suspect ATM system driver com- mands of sending too much data. 07 20 Print head feed error (head moving
right to left) caused by print head right home position sensor (SN14) being on.
Check SN14.
Check the print head feed mecha- nism.
07 21 Print head feed error (head moving left to right) caused by print head right home position sensor (SN14) being off.
Check the print head feed mecha- nism.
Check SN14. 07 22 Print head feed error (head moving
left to right) caused by print head left home position sensor (SN15) being on.
Check the print head feed mecha- nism.
Check SN14 and SN15. 07 23 Print head feed error (head moving
right to left) caused by print head left home position sensor (SN15) being off.
Check the print head feed mecha- nism.
Check SN15. 07 24 Print head speed not constant (head
moving right to left).
Check the print head feed mecha- nism.
07 26 Attempt to print past physical end of book caused by SN3 becoming uncovered during printing.
Check SN3.
07 30 No data was found on the magnetic stripe.
Check the magnetic stripe and make sure that it lies within the magnetic head position. 07 31 No start mark was found on the
magnetic stripe.
Check the magnetic stripe. 07 32 Parity error was detected in the
magnetic data.
Check the magnetic stripe. 07 33 BCC or CRC error was detected in
the magnetic data.
Check the magnetic stripe. 07 34 Magnetic stripe verify error (the
leading/ending zero field was differ- ent on the second pass of the mag- netic head).
Check the magnetic stripe. Make sure that the passbook has been inserted straight.
07 35 Magnetic stripe verify error (the data was different on the second pass of the magnetic head).
Check the magnetic stripe.
07 36 Invalid data length caused by the end mark not being found on the magnetic stripe.
Check the magnetic stripe.
07 37 Mag head jammed when moving from right to left caused by SN28 being off, or SN27 stuck on.
Check the magnetic head feed mechanism.
Check SN27 and SN28. 07 38 Mag head jammed when moving
from left to right caused by SN27 being off, or SN28 stuck on.
Check the magnetic head feed mechanism.
Check SN27 and SN28. 07 39 Driver sent illegal magnetic type. Check the firmware on the PBP. 07 3A Driver sent illegal function code. Check the firmware on the PBP. 07 3B Driver caused invalid number of
function parameters to be sent from the main board.
Check the firmware on the PBP.
07 3C Communications between the main electronics board and the magnetic board failed.
Check cable.
07 3D BCC of written data not correct.
07 50 Passbook is jammed at the throat Check passbook path.
Error Code Meaning Action
NCR — CONFIDENTIAL AND PROPRIETARY 07 52 The passbook jammed in the trans-
port when it was being ejected out of the unit.
Check passbook path.
07 53 The passbook jammed in the trans- port, while being fed towards the front of the printer.
Check passbook path.
07 54 The magnetic plate did not open or SN30 did not change from on to off.
Check the magnetic shutter mecha- nism.
Check SN30. 07 55 The magnetic plate did not close or
SN30 did not change from off to on.
Check the magnetic shutter mecha- nism.
Check SN30. 07 56 The page turn book guide did not
open or SN26 or SN23 did not change from on to off.
Check the page turn book guide mechanism.
Check SN23 and SN26. 07 57 Page turn book guide did not close
or SN26 or SN23 did not change from off to on.
Check the page turn book guide mechanism.
Check SN23 and SN26. 07 58 The print head platen did not open.
SN17 remained on and SN22 remained off.
Check the platen mechanism. Check SN17.
Check SN22. 07 59 The print head platen did not close.
SN17 and SN22 remained on.
Check the platen mechanism. Check SN17.
Check SN22. 07 60 The page turn swing mechanism did
not return to its neutral position. SN25 remained off.
Check the page turn swing mecha- nism.
Check SN25. 07 61 Platen up/down sensor SN18
remains off and platen home posi- tion sensor SN19 remains on.
Check the platen mechanism. Check SN18.
Check SN19. 07 62 Platen home position sensor SN19
remains off.
Check the platen mechanism. Check SN19.
07 63 Page mark data (left upper side) can not be recognized.
Make sure the passbook was inserted straight.
Run level 0 Test 54. 07 64 Page mark data (left lower side) can
not be recognized.
Make sure the passbook was inserted straight.
Run level 0 Test?. 07 65 The attempt to turn a page has
failed. SN21 did not change.
Check the page turn feed mecha- nism.
Check SN21.
Error Code Meaning Action
07 67 The driver instructed the printer to turn an invalid number of pages.
Suspect ATM system driver prob- lem.
07 68 Printed Line Find (PLF) scanner can not find a white area on the pass- book.
Check the passbook or scanner.
07 6A The print unit is open (sensor SN45 off).
Close printer/check sensor. 07 70 Passbook was removed as it was
being staged.
Check the insert gate. 07 71 The book inserted into the printer
was too short (<140mm).
Check the passbook. 07 72 The book inserted into the printer
was too long (>195mm).
Check the passbook. 07 73 Passbook not found on feed route. Check the passbook path.
Check the ATM system driver pro- gram.
07 74 The driver sent an accept command when a passbook was present in the printer.
Run the EJECT or BOOK CAP- TURE test.
Check the passbook path. 07 75 The driver sent an issuer command
to a printer that does not have an issuer module.
Check the ATM system driver pro- gram.
07 76 Passbook not inserted properly, or the passbook width is too narrow.
Check the passbook. Check SN1 and SN24. 07 79 Passbook jammed in front transport. Check the passbook path. 07 80 The driver sent an invalid command
to the printer. M-data Byte 4 takes one of the following values: 01 - Illegal command character. 02 - Illegal command length. 03 - Illegal command parameter. 04 - Illegal command sequence. 05 - Command inexecutable. Initial parameter not loaded.
Check the ATM system driver pro- gram.
07 81 Diagnostic Level 0 Error in ROM. M- data Byte 4 takes one of the follow- ing values:
00 - A ROM error detected on the
Check ROM.
Error Code Meaning Action
NCR — CONFIDENTIAL AND PROPRIETARY 07 82 Diagnostics Level 0 Error in RAM.
M-data Byte 4 takes one of the fol- lowing values:
00 - A RAM error detected on the main electronics board.
01 - An internal RAM error detected on the magnetic electronics board. 02 - An external RAM error detected on the magnetic electronics board.
Check RAM.
07 83 Diagnostics Level 0 Error in Timer. M-data Byte 4 takes one of the fol- lowing values:
00 - A CPU timer error detected on the main electronics board. 01 - Timer 1 error detected on the main electronics board.
02 - Timer 2 error detected on the main electronics board.
03 - Timer 3 error detected on the main electronics board.
04 - Timer 4 error detected on the main electronics board.
05 - Timer 5 error detected on the main electronics board.
06 - Timer error detected on the magnetic board.
Check timer.
07 84 The driver sent a check sensor sta- tus while a passbook was present in the printer.
Remove the passbook from the printer.
07 85 The internal battery for storing adjust data is faulty.
Replace the battery. 07 86 Error in 24V power supply. Check the power supply. 07 87 CRC error detected when reading
the adjust data.
Check the battery. Check RAM.
07 88 Fault on the magnetic board. Check the magnetic board. 07 89 The driver has sent an illegal pass-
book printing zone to the printer.
Check application.
Error Code Meaning Action