1. Pareto chart is also known as 80 - 20 rule T/F 2. What does 80 - 20 rule mean?
3. Pareto chart is aimed at -
4. Pareto concept was developed by -A) Taiichi ohno
B) Edward Deming C) Malcolm Baldrige D) Joseph Juran E) Pareto ans
5. Joseph juran identified that magnitude of wealth was controlled by small percent of people. T/F
6. What is pareto concept?
7. What is the objective of pareto chart?
8. What are the steps involved in using pareto chart?
9. Pareto chart can be used by any area in information systems T/F
10.Analysis of the problem does not require more time as the problem area is identified. T/F 11.Documenting can be automated or done manually. T/F
12.Documenting has to be automated T/F 13.Documenting has to be done on continuous basis T/F
14. Elimination process is used in reducing problems T/F
15. Pareto chart analysis continues until the process becomes defect free. T/F
16.In pareto analysios causes are ranked by frequency. T/F
17.What are the intrepretations of 80 - 20 rule/pareto analysis?
1.20% Of organisation's customers account for 80% of its revenue.
2.20% Of organisation's products produce 80%
of profits.
3.80% of customers' complaints by volume are 20% of problems.
18.Use of pareto analysis is one of the most powerful quality tools. T/F
19.Steps followed in preparing a pareto analysis are –
A)name the events that will be analysed.
B)count the named incidences.
C)rank the counts of frequency by a barchart.
D)validate reasonableness of the pareto analysis.
20. Validating reasonableness of analysis means
-Checking whether 20% of the defects account for 80% of the total frequency.
21. Very few individuals can differentiate between QC and QA T/F ?
22. Most QA groups infact practice QC. T/F 23. Between QA & QC latter is most important.
T/F
24. Define Quality
25. Quality is an attribute of a ______________.
A product something ____________.
26. Differentiate between process and artistic endeavors.
27. Quality Assurance is an activity which verifies whether or not the product produced meets standards. T/F
28. QA is an activity which establishes and evaluates process which produce the products.
T/F
29. If there is no process there is no role for QA.
T/F
30. QA would determine
a. need for, acquire or help install system develop methodologies
b. estimation process
c. system maintenance process
d. all of the above e. none of the above
31. Process once installed ____________ would measure them find weaknesses in the ____________ and then __________ those weaknesses and to _____________, ____________ process.
32. It is possible to have _____________ without QA.
33. Define QA and QC.
34. Group the following as QA or QC:
a. It relates to specific product or service
b. It requires whether specific attributes are in or in, a specific product.
c. It identifies defects for the primary purpose correcting defects.
d. It is the responsibility of the worker e. It helps establish processes
f. it sets up measurement programs to evaluate processes
g. it identifies weaknesses in process and improves the
h. it is a management responsibility frequently performed by a staff function
i. ______ evaluates whether or not _______ is working the primary purpose of determining whether or not t
is a weakness in the process
j. it is concerned with specific product.
k. it is concerned with all of the products that will
be produced by a process
l. it some times called __________ over _______
because it evaluates whether ___________ is working
m. __________ personnel should not ever perform ______
unless doing it to validate ___________is working.
35 - A Differentiating quality control from quality assurance
36. Quality Control is an activity which verifies whether or not the product produced meets standards (TRUE/FALSE)
37. Quality Assurance is an activity which establishes and evaluates the processes which produce the products ( T/F)
38. Quality Assurance would determine the need for
A) Acquire or help install system development Methodologies.
B) estimation processes C) system maintenance process D) All the above
39. Quality control relates to/concerned with a specific product or service (TRUE/FALSE) 40. Quality Assurance would measure the process to find weakness in the processed then correct those weakness to continually improve the process. (T/F)
41. Quality control verifies whether specific attribute(s) are in or not in a specific product or service.(T/F)
42. Quality Assurance evaluates whether or not quality control is working for the primary purpose of determining whether or not there is a weakness in the process (T/F)
43. Quality assurance is always called quality control over quality control because it evaluates whether quality control is working (T/F)
44. Quality Assurance is concerned with all of the products that will ever be produced by a process. ( T/F)
45. Quality assurance personnel should not ever perform quality control unless doing ti to validate quality
control is working. (T/F) 46. Define Quality Assurance:
47. Define Quality Control:
48. What does quality mean?
49 . Between quality control and quality assurance, quality control is the most important.
T/F
50. Quality is an attribute of the product or a service. T/F
51. Quality is achieved through ________________
52. What is quality control?
53. What is quality assurance?
54. QA determines need to acquire or help install system development methodologies, estimation processes, system maintenance processes etc.
T/F
55. It is possible to have QC without QA T/F 56. Differentiate between quality control and quality assurance.
* 1. Relates to specific product ³ Helps establish processes
* Or service ³ Concerned with all
* ³ Products.
* 2. Verifies presence ofspecific ³ Sets up measurement
programs
* Attributes in product/ ³ To evaluate processes.
* Service ³
* ³
* 3. Identifies defects for ³ Identifies weaknesses in
* Correcting them. ³ processes and improves them.
* ³ Evaluates whether QC is
* ³ working to determine
* ³ weakness of product.
* 4. Responsibility of worker ³ Responsibility of
* ³ Management.
* ³
* ³ QA is called quality control
* ³ over quality control.
* ³ Validates quality control.
*
57. Define quality assurance?
58.Both QA and QC are required to make quality happen T/F
59. Define internal auditing:
60. Quality assurance is that activity within information systems charged with implementing the quality policy through developing and improving processes. (T/F)
61. Both internal auditing and quality assurance are professions. (T/F)
62. Internal auditors must have knowledge of the Standards for the Professional Practice of internal auditing and are required to comply with those standards in the performance of their work.
(T/F)
63. Internal auditors normally coordinate their activities and work in conjunction with the organizations' firm of external auditors (T/F) 64. What is auditing?
65. Define internal auditing?
66.Internal auditing is
-A) An independent appraisal activity within organization.
B) Reviews operations.
C) service to management.
67. Define quality assurance?
A) activity within information system.
B) implementing quality policy.
C) through developing and improving process.
D) leadership position.
E) emphasizes strong interpersonal activities.
68. Both internal auditing & quality assurance are professions
T/F Ans: T
69. Criteria of profession -
* a) code of ethics
* b) statement of responsibilities
* c) program of continuing education
* d) common body of knowledge
* e) certification program
*
70. Difference between auditing and QA lies in statement of responsibilities and CBOK T/F 71. Internal auditor involves in the developing of standards. T/F
72. Internal auditor evaluates QA principles of the company. T/F ANS
73. Internal auditor evaluates interaction of all company groups to meeting objectives. T/F 74.Types of auditing are
-Financial auditing operational auditing Program auditing
75.Main role of QA is to identify and report problems and QA should have a positive role.
T/F
76.Role of QA is to find and implement solutions for problems and has a positive role.
T/F
77.Responsibility of internal auditors are
78.Skills of internal auditors
-a) Knowledge of standards for their practice and to comply
with those standards.
b) Review means of safeguarding assets and verify existence
of assets.
c) Verify compliance of corporate policies, plans,
procedures, and applicable laws and regulations.
d) Co-ordinate and work in conjunction with external
auditors.
e) Communicate directly with senior corporate officers and
Board of Directors.
79.Activities of QA -
1.Develop information system policies, procedures and
standards.
2.Acquire and implement tools and methodologies.
3.Market/create awareness programs/concepts.
4.Measure quality.
5.Defect analysis.
6.Statistical process control.
80. Quality means meeting requirements,
81. Services are a form of product T/F 82. Quality is achieved through process T/F 83. Artists create products which involves process T/F
84.Activity which establishes and evaluates the process which produce the product
a)QA b)QC c)a and b
82.QA would determine the need for
1. Acquire or help install system development methodologies
2. Estimation Process
3. System maintenance process a) 1 & 2 b) 1 &3 c)123
83.It is possible to have quality assurance without quality control
84.Quality control relates specific product or service T/F
85.QA is called QC over QC T/F 86. Judgement is an audit function T ?f 87. AQL means -
1. Audit quality level 2. Audit quantity level 3. Accepted quality level
18. Management must support zero defects T/F 88. Deficiencies of AQL are
-1. Undermines the concept of quality
2. Does not aim at eradicating the cause of defects
From the processes.
3. 1 & 2
4. None of the above.
89. Non conformance must be detected as early as possible
measured. T/F
90. High defect prone products and processes are identified
testing the product after all processes are over. T/
F
91. 80% Of all defects are attributable to incorrect ineffective processes. T/
92. _____________ is responsible for processes and must accept the responsibility for nonconformance at least to 80% attributable to the processes.
1. QA department 2. QC department
3. Information technology management
93. The concept that is an integral part of information technology function is
-1. Meeting the requirements 2. Producing a quality product
3. Customer's view of quality is the correct view quality.
94. Probability of being successful is extremely high, customer's problems are taken as company's problems.
T/F
95. Quality work can be rewarded. T/F
96. The topics of standards and nonconformance should discussed in every meeting to improve quality. T/F
97. Quality is a ______________ Responsibility.
1. Staff 2. Line 3. Both
98. Everyone should be involved in quality improvement programs. T/F
99. Types of measurement of performance are - 1.strategic, statical, operational
2.Strategic, tactical, operational 100. Match:
1. Strategic - a. Operational management 2. Tactical - b. Executive management 3. Operational - c. Middle management
16. Quality assurance is a ____________
function. (line/staff)
101. Quality Assurance Dept should not have independent reporting line to senior management and they should report to middle management for better performance (T/F).
102. Generally the strength of QA dept should be ______________ percent of size of organization.
a) 1 to 2 b) 3 to 6 c) 10 to 20 d) 70 to 80
103.. Evaluations of planning are based upon the thoroughness and effectiveness of processes including the information used. (T/F)
104. Evaluations for strategic quality planning do not depend upon
a. How planning activities are organized
b. Whether or not the company has a planning department or officer
c. a & b
105. Quality assurance of products and services evaluations take into account consistency of execution of quality operations that incorporate a
sound prevention basis accompanied by continuous quality improvement activities.
(T/F)
106. Consistency of execution is taken to mean the existence of defined and
a suitably recorded processes with clear delineation of responsibilities
b consistently executing operations c other factors
107. Evaluations for quality assurance of products and services depend upon
a. How responsibilities are distributed or organized or
b. Whether or not the company has a quality organization or officer
c. None of the above
108. Quality results category examines the company's quality improvement and quality levels by themselves and in relation to those of competitors. (T/F)
109. The number and types of measures for quality results depend upon factors such as a the company's size
b types of products and services c competitive environment d all the above
110. Quality results evaluations consider whether or not the measures are sufficient to support overall improvement and to establish clear quality levels and comparisons. (T/F)
111. Methods used to determine whether or not the process is under control and is helpful in identifying root cause of process problems which are causing
defects:-A) Prioritisation matrix B) statistical process control C) pareto chart
D) control charts
112. The method by which product correct is determined and action is
initiated when non-conformance is detected is:
A) Quality assurance B) Quality control C) Auditing
D) None of the above
113. The order in which measurement types support an organization as TQM concept is A) Tactical, strategic, work personnel B) work personnel, strategic, tactical C) strategic, tactical, work personnel D) None of the above
114. On a random basis, sample tests are done by QA person to determine
whether or not the system met standards. This activity can be classified as
A) Quality control B) Quality assurance C) Judgemental sampling
115. Which is not a good Q. A practice A) Inspection by leader
B) Peer to Peer Review
116. The causes of frequency is arranged in pareto chart by
A) ascending order B) decending order C) same order
117. Strategic quality plan should be part of A) Quality Plan
C) Quality charter D) Overall Business Plan
118. As a Quality Assurance professional, which of the following skills do you feel is the most important for your profession
A) Communication, written and oral B) Measurement
C) Tools, techniques and methodologies D) Combination of any of the above two E) None of the above
119.Your manager asks you to come up with a standard. The order in which you will accomplish it is
A) Standard, Process and then, Policy B) Policy, Standard and then, Process C) Process, Standard and then, Policy D) Policy, Process and then, Standard
120. You are asked to implement a Standard as the Quality Manager. (i.e. You are made responsible to ensure those standards are followed by the team). Then which of the following will you do,
A) Show a circular from the Top Management, saying that the Standard has to be followed.
B) Linking the following of standards to the individuals’ performance appraisal.
C) Involve your people (the people who will be using the standard) in the development of the standard.
D) Show them the standard and ask them to follow it
121 You are a Quality Assurance professional.
You have been asked to address a problem, where the customer is reporting a lot of bugs.
You will
D) Do a root cause analysis of the bugs and try to prevent them from occurring again
122.As a Quality Assurance professional, you will be doing
A) Reviews, Walk-throughs , and inspections B) Unit Testing
C) Statistical Process Control
D) Identify the weak areas in a SDLC, take corrective action, so as to ensure it does not occur again
123. Quality Analysts are involved with A) Defect Detection
B) Correction C) Defect Prevention D) Protection E) None of the above
F) Ensuring that all the processes are followed, by conducting periodic checks
124. A ‘Run Chart’ can be used to identify the cause of defects.
A) TRUE B) FALSE
125. To complete your tasks/job(work-product), when you are going through a document and adopting the steps detailed in it, in a sequential manner, you are following a
A) Workbench B) Flowchart C) Process D) Procedure
126. Quality assurance is a function responsible for ---.
A) Controlling quality B) Managing quality C) Inspections D) Removal of defects
127. Quality assurance is a catalytic function
128. The word management in quality assurance describes many different functions, encompassing
A) Policy management
B) Human resources management, safety control
C) Component control and management of other resources and daily schedules.
D) All of the above E) None of the above
129. In statistical process control, statistics are used for determining whether the process is within acceptable variance from standards.
A) True B) False
130. Statistical process control help to identify the --- of process problems which are causing defects.
A) Root cause B) Nature
C) Person/persons involved D) All of the ab
E) None of the above
131.Statistical methods are used to differentiate random variation from ---.
A) Standards
B) assignable variation C) Control limits D) Specification limits
132. Random causes of process problems can be --- eliminated.
A) Identify, solve B) Accumulate, analyse C) Measure, probe into D) Find, project
134. Pareto chart provides corrective actions for high frequency causes of problems.
A) true
A) Effective method, analysis B) Accumulation, resultant effect C) organized ranking,causes
136. The steps involved in developing a pareto chart are:
A) identify problem area
B) identify and nam,e causes of the problem C) document the occurrence of the causes of the problem
D) rank the causes by frequency, using pareto chart
E) all of the above F) none of the above
137. The Quality manager will find it difficult to effectiviely implement the QAI Quality Improvement Process, unless his organisation is willing to accept the Quality principles as a A) the organisation’s policy
B) a challenge
C) the corporate vision D) the organisation’s goal E) a management philosophy F) all of the above
138. Pareto chart provides corrective action for high-frequency causes of problems
A) True B) False
139. The step-by-step method to ensure that standards are met is a
A) Procedure B) Checklist C) Process D) Checksheet
140 An activity that verifies compliance with policies and procedures and ensures that resources are conserved is
A) an inspection B) an audit C) a review D) an assessment
141. Which is rated the number one skill required for the quality assurance analyst?
A) Reading B) Oral C) Writing D) Arithmetic
142. Quality Assurance Manager is responsible for Quality Assurance activity
A) True B) False
143. Quality assurance is A) A management responsibility B) Worker's responsibility
144. The five generally accepted criteria namely code of ethics, statement of responsibilities, Program of continuing education, Common body of knowledge and Certification program are recognized for
A) A Profession B) An internal audit C) Quality assurance D) All of the above E) None of the above
145. The difference between Internal auditing and Quality Assurance center heavily around A) Statement of responsibilities
B) Common body of knowledge C) Code of ethics
D) A and B E) A and C F) A, B and C
146. Internal auditing can get involved in A) Developing procedures
B) Standards C) A and B
D) Evaluating the interaction of group companies
147. Skills to be possessed by internal auditor but need not by a quality analyst are
A) Knowledge of standards for the professional practice of internal auditing
B) To perform statistical process control C) To acquire and implement tools
148. QAI believes that the main role of auditing is to
A) Find and implement solutions for the problems
B) measure quality
C) market the awareness of quality concepts D) identify and report problems
149. As a Quality Assurance professional, which of the following skills do you feel is the most important for your profession
A) Communication, written and oral B) Measurement
C) Tools, techniques and methodologies D) Combination of any of the above two E) None of the above
150. Your manager asks you to come up with a standard. The order in which you will accomplish it is
A) Standard, Process and then, Policy B) Policy, Standard and then, Process C) Process, Standard and then, Policy D) Policy, Process and then, Standard
151. According to Dr. Ishikawa, the term ‘Strive for Zero Defects’ helps the staff to achieve it.
A) TRUE B) FALSE
152. You are a Quality Assurance professional.
You have been asked to address a problem, where the customer is reporting a lot of bugs.
You will
D) Do a root cause analysis of the bugs and try to prevent them from occurring again
153. An example of deployment of a quality approach is:
A) The degree to which the approach embodies effective evaluation cycles
B) The effectiveness of the use of tools, techniques, and methods
C) The contribution of outcomes and effects to quality improvement
D) The significance of improvement to the company’s business
154. The concept of continuous improvement as applied to quality means
A) Employees will continue to get better
B) Processes will be improved through a few large improvements
C) Improved technology will be added to the process, such as acquiring CASE tools
D) The functionality of the products will be enhanced
155. Question on definition of 'Quality Policy' 156. Most useful skill of a QA
A) Oral, and written communication 157. What are the 7 quality tools?
158. Aim given to control charts is:
159. Who initiates change in IT process/
methodology:
A) QA Manager B) IT Manager
160. QA does not have:
A) Code of ethics B) CBOK
C) Statement of responsibilities D) Wrong option
161. Cause-and-Effect diagram is - definition.
162. Definition of Pareto concept.
163. Post-implementation review is:
A) Audit B) Process
C) Quality assurance D) Quality Control
164. Drawing a sample to make conclusions about the quality of a program - tech. used:
A) Statistical Sampling B) Judgemental sampling 1. Histogram
2. Scatter diagram 3. Stratification 4. Check sheet 5. Run Chart
6. Ishikawa Diagram 165. Pareto Analysis
A) A tool to classify possible cause of the problem
B) Method to seek out most importance cause of the problem
C) A form to gather and record data in an organized manner
D) A technique used to divide data into homogenous groups
E) Plot showing relationship between 2 variables F) A bar graph to display the frequency of occurrences of the measure data
G) Statistical technique to monitor the stability of the process