Working together, Call Back and Call Bridge act as your personal long distance operator. Whether you are across town or around the world, these two features allow you to place calls from your home/office telephone line(s).
3.4.1 Using Call Bridge
Call Bridge allows you to place calls using your office telephone lines when you are not in the office. You can make a direct call to TalkSwitch, access a telephone line connected to TalkSwitch and enter the number you want to dial. This is especially useful when out of the office with your cell phone and need to dial a long distance number. To avoid the inflated long distance cell rates all you need to do is make the local call to TalkSwitch to access Call Bridge, then make the long distance call -accessing your office savings plan.
How to use Call Bridge:
Dial into one of TalkSwitch's Lines (Main or Distinctive Ring). When the Auto Attendant answers, select a Hunt Group (81-88 or 9) or Same Line Connect (80). You will then be asked to supply your Account password to receive dial tone. If you are using Same Line Connect 80, and the line you are on supports the 3-Way Calling/Conference service, you will be prompted to enter the phone number.
When you have completed your call or if the telephone number dialed was busy; you can do one of the following:
A) Make another call:Press . TalkSwitch will disconnect you from the call in progress and you can dial another number or redial the same number.
B) Activate the Auto Attendant:Press . TalkSwitch will end the Call Bridge session and activate the Auto Attendant. Once the Auto Attendant message begins playing, you have the following options:
• Dial (and enter a password if applicable) to enter Command Mode.
• Dial '6' to change/enter Call Back settings.
• Dial one of your extension numbers (Local, Remote or Ring Group). This option allows you to use Call Back to contact someone in your office, check your voicemail, etc.
C) End the Call Bridge Session:Simply Hang up. This will end your Call Bridge session and disconnect you from TalkSwitch. If you want to guarantee that TalkSwitch disconnects at the end of a Call Bridge session, dial , then hang up.
If you changed the ‘Special Prefix’ to instead of , you will need to dial to make another call, and dial to return to the Auto Attendant. To enter command mode, you will still need to enter .
The Call Bridge telephone number dialed can be any telephone number: local, long distance, toll free (800 and 888) or international. Simply enter the telephone number as you would if you were sitting in your office. For long distance calls, do not forget to include the '1', country code, and area code if applicable.
3.4.2 Using Call Back
The Call Back feature allows you to initiate TalkSwitch to call you at a specified telephone number. This gives you access to any of the following:
• Call Bridge
• Local Extensions, Remote Extensions and Extension Ring Groups
• Voicemail retrieval
• Configuration settings
Using Call Back involves '3' easy steps:
1. You call your TalkSwitch telephone number to activate Call Back.
2. You answer and accept the Call Back. (TalkSwitch calls you back within 30 seconds.)
3. At the Auto Attendant you can: choose to perform Call Bridge, dial any extension, retrieve voicemail or configure TalkSwitch.
Activating Call Back:
There are two ways to activate Call Back, Prompted and Auto activation:
1. Using 'Prompted Call Back' Activation: From your out-of-office location, dial a TalkSwitch telephone number ('Main' or 'Distinctive Ring'). Let the line ring until the Auto Attendant answers your call and then dial '6' on the telephone keypad. If you have enabled password protection you will be asked to supply your password and TalkSwitch will then offer a series of prompts. Now you can either enter 1 and hang up to initiate the Call Back or, if you need to enter a new Prompted Call Back number, enter 2 to access the Prompted Call Back settings then follow the prompts.
For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call Back settings.
2. Using 'Auto Call Back' Activation:From your out-of-office location, dial one of the Call Back telephone numbers that has been pre-configured for Auto Call Back activation. Let the line ring at least once, but no more than three times and then hang-up (before the call is answered). Within 30 seconds, TalkSwitch will dial your Auto Call Back number.
It is important to remember that all the Call Back settings must be pre-configured before using Auto Call Back. Please be sure that the Auto Attendant for the line using Call Back does not answer before 4 rings.
Accepting the Call Back:
There are two ways to accept a Call Back from TalkSwitch.
1. Call Back is normally accepted by simply answering the call and pressing , then entering your password. This option is used when you have a direct line in at your Call Back telephone number.
2. The 'Use Announced message' option allows the Call Back from TalkSwitch to reach you even when you are staying at a hotel or are in an office where calls are intercepted by a receptionist or switchboard operator. When the Call Back is answered, TalkSwitch will begin playing your pre-recorded message (e.g. "Please forward this call to Jane Doe in room 312"). The message will be played repeatedly for '2' minutes. When the call is forwarded to you, press , then enter your password on the telephone keypad to accept the Call Back. (If the Call Back is not accepted within the initial '2' minute period, TalkSwitch will disconnect the Call Back.) After you accept the call, you will hear the Auto Attendant, and you can now make your selection to check your voicemail, ring an extension, use Call Bridge, or enter command mode.