Identify violator
8.2.6 Operation and maintenance
8.2.6.1 Operation and maintenance method
After introducing the ERP system, in order to continuously perform the normal charging and enforcement, it is necessary to carryout maintenance of the ERP system. In order to maintain the operation of the ERP system, not only performs a normal operation of the ERP system, regular inspections and, also maintenance of replacement of consumables necessary. Furthermore, even if an abnormality occurs in the ERP system, backup measures and for maintaining the operation of the ERP system, it is necessary to early detection of abnormalities. The ERP system has a maintenance and operation functions in order to maintain the operation of the ERP system.
Also, across the ERP system in the long run, in order to continue operation, the customer service to query response of the ERP user, extension of ERP target line for the purpose of traffic jams for other congestion line, charging time the operation of the optimal ERP system it is necessary due to review of and Charge amount. Later, I described the details.
8.2.6.2 Maintenance of the ERP system running
The ERP system has an operation monitoring function of monitoring a system malfunction. If the system abnormality is detected, immediately notifies the content and the generation point of the system error to the operator. In addition, if the ERP center system is a control nerve center of this ERP system has fallen into abnormal, for the ERP system is likely to be stopped, for ERP center system, I have a backup system. In addition, since the ERP system at the time of power failure is likely to stop, the roadside system and the ERP system center, a power supply function, and has a backup power supply.
The ERP system, configuration equipment and configuration functions, including the configuration equipment of other systems, the ability to monitor such as the connection status between each configuration equipment, at all times, it is possible to monitor the health of the ERP system, In the event of failure or abnormal occurrence, it is possible to take a quick response. In addition, natural disasters such as flooding, malfunction or failure of other infrastructure facilities such as a power outage or network failure, malfunction or failure of other systems, such as payment systems, aging of the ERP system configuration equipment, due to interference by the user, damage or problems even if it occurs, has a measure function to maintain the operation of the system. Accordingly, the failure or abnormal generation through to recovery, without stopping the operation of the ERP system, it is possible to maintain operation. In operation maintenance of the ERP system, aging or ERP system configuration equipment, such as destruction of the equipment by the user, for the physical equipment failure or abnormal, and regular maintenance and inspection of component equipment, and corresponding in exchange such as flooding and power outages, physically affect the operation of the device, for those that lead to failure or abnormality of the ERP system, and the failure or abnormality occurs the device or function, and backup equipment and having an equivalent performance and functions at the function, I
maintain the running of the ERP system.
Abnormalities of other systems such as payment systems, the failure or defects, such as network failure or failure of the secondary ERP system due to failure or abnormal, correspond by having a backup function. Such as unauthorized user access to the ERP system, against the interference of hacking, etc.
to the ERP system via the network from the outside, and security measures, including encryption processing, I correspond at its regular reinforcement. Definition of the envisaged failure or abnormal and, I will be described later its measures.
8.2.6.3 Definition of slight failure and an abnormality
Slight failure and abnormalities are shown in Table 8-2-11.
Table 8.2-11 Slight failure and an abnormality
Failure and abnormality case shown in Table 8-2-11 when performs the following actions.
(1)In case of loss of function of the charging point
The Road Side System with failure or abnormalities is separated from a charging system. The Road Side System and other subsystems which are carrying out normal operation are used for a charging system. Moreover, the equipment of failure or abnormalities performs repair or replacement.
(2)If charging point function was lost by lost network connection
Therefore, the Road Side System maintains functions except communication with the ERP Center System. The function which is not maintained is violation detection information of vehicles, etc. At this time, the Road Side System holds the data to be transmitted to the ERP Center System Between network line until the spread. When a network line is restored, the Road Side System transmits to the ERP Center System data stored in it.
(3)When temporary loss of settlement function
An ERP Center System stops an inquiry of the information on a Settlement System until a network link is restored. Then, ERP Center System maintains system operation, de-generating a charging function.
After a network link is recovered, an ERP Center System resumes an inquiry demand and maintains a system action.
No. Failure or abnormal cases Factor
1 Loss of function of the charging
point Equipment failure of Road Side System.
Loss of network line connecting the ERP Center System from the Road Side System.
2 Temporary loss of settlement
function Loss of network line connecting the ERP Center System and Settlement System.
8.2.6.4 Correspondence for Heavy Trouble and Problem of ERP System
Failure and abnormal case are shown in Table 8-2-12.
Table 8.2-12 Serve failure and an abnormality
When abnormality and failure shown in Table 8-2-12 has occurred, center system performs the following action.
(1)In case of the loss of function of a ERP Center System
System operation is maintained by changing to a backup system until apparatus replace or repair is completed.
(2)Case of loss of management function
An ERP Center System stops an inquiry of the information on a management subsystem until a network link is restored. After a network link is recovered, an ERP Center System resumes an inquiry demand and maintains a system action.
8.2.6.5 Customer service
In order to continue the smooth operation of the ERP system, it is desirable to be able to easily use the ERP system for ERP users. Specifically, easy confirmation and billing balance in each ERP users, rapid response, etc. for inquiries of carrying ERP system usage, and the like. That enhance these customers (for ERP users) service is important to the continuation of the smooth operation of the ERP system.
In this ERP system, as a point of contact for customer service, user portal site and has a call center. User portal site, service content in the call center, I described in Section 7.7.
8.2.6.6 Optimal operation of the ERP system
Introduction main purpose of the ERP system in Jakarta Special Province is easing traffic congestion. To achieve congestion mitigation, charging hours or, optimally adjust and set the charging amount, it is necessary to operate the ERP system. charging time zone that is proposed in this document, charging amount, and the traffic situation in the current Jakarta Special Province is a before introduction of the ERP system, but is one that was set such as to base economic conditions, economic development of the
No. Failure or abnormal cases Factor
1 Loss of function of the ERP
Center System Equipment failure of ERP Center Subsystem.
2 Temporary loss of management
functions. Loss of network line connection the management function subsystem and ERP Center System.
future of Jakarta Special Province since the influence due etc. are not considered, in the future, it is necessary to operate the ERP system adapted to prevailing circumstances. The ERP system has a traffic effect analysis function to perform the analysis of the traffic volume, etc. described, of another Charge amount in Section 8.2.5. The analysis results and, by using the economic analysis results of the DKI Jakarta, it is possible to continue the operation of the optimal ERP system.
8.2.6.7 Expansion of ERP target road
ERP target road is an adaptive range of this document, as described in Section 8.1.2, Corridor 1 and is a corridor 6 Jakarta Special Province government, not only Corridor 1 and Corridor 6, sequentially, is a plan to introduce the ERP system for the other corridor. In the extension of ERP target road, the installation of roadside system that was based on the traffic situation of each ERP target road is required.
The ERP system has a traffic effect analysis function to perform the analysis of the traffic volume, etc.
described, of by each roadside system in Section 8.2.5. This analysis results and, using a traffic survey results, etc. in ERP target road of expansion plans, it is possible extension of the optimal ERP target road.