Operator Call Processing

6.12.1 Service Description

Operator Call Processing includes Fully Automated Call Handling and Operator Provided Call Handling (0+ and 0- Operator Assistance).

• Live Operator Call Handling - Per Minute ° With BellSouth LIDB Storage ° With Non-BellSouth LIDB Storage • Fully Automated Call Handling - Per Call

° With BellSouth LIDB Storage ° With Non-BellSouth LIDB Storage

NOTE: The Line Information Database (LIDB) is a transaction-oriented database accessible through Common Channel Signaling (CCS) networks. For access to LIDB, customer must purchase appropriate signaling links pursuant to Section 9 of Attachment 2 of the Standard Interconnection Agreement. LIDB contains records associated with end user Line Numbers and Special Billing Numbers. LIDB accepts queries from other Network Elements and provides appropriate responses. The query originator need not be the owner of LIDB data. LIDB queries include functions such as screening billed numbers that provides the ability to accept Collect or Third Number Billing calls and validation of

Telephone Line Number based non-proprietary calling cards. The interface for the LIDB functionality is the interface between BellSouth's CCS network and other CCS networks. LIDB also interfaces to administrative systems.

6.12.1.1 Basic Service Features

Operator Call Processing is available to all CLECs. While CLEC customers will have certain transport options concerning the method of connectivity to BellSouth's Operator Service System, there are no optional network features directly associated with this service. Connectivity to BellSouth's Operator Services Platform will be accomplished via a trunk group connecting the CLEC customer's Point of Interface (POI) and the BellSouth Traffic Operator Position System (TOPS).

6.12.1.2 Basic Service Capabilities And Restrictions

Operator Call Processing provides live operator (Operator Provided Call Handling) and mechanized (Fully Automated Call Handling) functionality. BellSouth provides the following services to end-users on the CLEC customer's behalf via Operator Call Processing:

• Alternate Billing Services (collect, calling card, and third number billing) • Person-to-Person calling

• Dialing Assistance and Instructions • Verification/Interruption of a busy line

• General Assistance (all services BellSouth provides its own end-users) • Operator Transfer Service

• Emergency Call Trace

6.12.1.3 Selective Class Of Call Screening

Screen codes provide the CLEC's end-users with the ability to block 1+ dialing, but allow alternately billed calls. The subscribing CLEC must provide updates to the BellSouth table to support this service. Currently, screening updates for Facility-based CLECs are submitted manually to BellSouth using the Selective Class Of Call Screening/Directory Assistance Call Completion form found in Appendix C of this guide.

6.12.1.4 Branding

The BellSouth operator systems branding feature provides a definable announcement to CLEC end-users using Operator Call Processing prior to placing them in queue or connecting them to an available operator or automated operator system. This feature allows the CLEC to have its calls custom branded with the CLEC name.

BellSouth offers three service levels of branding to Facility-based CLECs ordering Operator Call Processing. • Service Level 1 - BellSouth Branding

• Service Level 2 - Unbranded

• Service Level 3 - Customized Branding

The default Service Level for Facility-based CLECs is Unbranded Operator Call Processing. All service levels require the CLEC to order dedicated trunking from their end office's POI to the BellSouth TOPS switch. Customized Branding includes charges for front-end, back-end, and 0-automation branding for Operator Call Processing. The recording and loading charges are non-recurring unless the CLEC elects to change the recorded name or requires access to additional TOPS switches. These charges will be populated on the CLEC's master "Q" account. The charge for loading of audio units will be billed on the state master account where the TOPS switch is located. Customized Branding is limited to the CLEC name.

6.12.1.5 How Does This Service Work?

Providing Operator Call Processing for Facility-based CLECs requires that the call be delivered to the BellSouth TOPS over a dedicated trunk facility. Modified Operator Services Signaling (MOSS) with Expanded Inband Signaling is the standard signaling format to be used to send the originating call to the Operator Services Switch. The signaling provides call control functionality such as coin control, operator hold, operator recall, ringback, and ii digits. Operator Call Processing requires that the CLEC provide Automatic Number Identification (ANI). All local and IntraLATA call completion attempts are routed over an inter-toll trunk facility on direct groups or by tandem routing to the terminating end office that serves the destination number.

6.12.2 Installation Intervals: 30 - 180 days

BellSouth will make every effort possible to complete service requests by the CLEC customer desired due date. Facility availability and construction requirements impact BellSouth's ability to always meet customer

expectations. The stated interval is based upon average time for workload, facility availability, and construction requirements.

Project coordination is required.

6.12.3 Service Inquiry and Ordering Guidelines

To obtain a copy of the Access Service Ordering Guidelines (ASOG), published by ATIS, visit the ATIS Web site at: http://www.atis.org/atis/clc/obf/obfdocs.htm

OBF Document Catalog

Source of Information

Information is available through the Ordering Guidelines and Account Team. TOPS locations are documented in the Local Exchange Routing Guide (LERG). .

Forms

Required forms include the Operator Services CLEC Questionnaire, ASR, and the Selective Class Of Call Screening/Directory Assistance Call Completion form, found in Appendix C of this guide.

6.12.4 Customer Education

6.12.4.1 Availability Of Material

CLEC training (for more information contact the Advisory Team representative) as well as a CLEC training manual, and ordering guidelines are available. Ongoing updates will be made to all materials to accommodate customer needs and to address any enhancements to this service. Operator Services will be represented at all CLEC Training Conferences.

6.12.4.2 How To Order

Forward completed ASR forms to the IPC.

6.12.4.3 ASR Ordering Requirements For Operator Call Processing

TRUNK TYPE - Toll & Assist - FACILITY-BASED

1. NC = SH-D 2. TRFTYP = OP 3. TTT = 4, 5, 6, or 7 4. OPS = J

5. SECLOC = BST TOPS TANDEM

6. BRAND = Y, C, or R. Y=Install, C=Change, R=Remove. When a Y or C is populated, the announcement must be populated in the ANNC field.

7. ANNC = Company Name to be used for branding recordings 8. EML = 6

9. TK SIG = OE preferred. MOSS with Expanded Inband Signaling is standard. CLECs without this capability may use traditional operator services signaling (Please contact the assigned Account Team). Upgrades from traditional signaling to MOSS require building an entirely new trunk group.

10. D.NPA/NXX = Local Exchange Customer NPA/NXX

11. REMARKS = Branding service level and # of calls and announcement holding time or # of simultaneous connections desired or # of announcement trunks desired.

Operator Services trunk groups will be one-way and must be MF. Separate trunk groups are required for each originating NPA.

TRUNK TYPE - VERIFY TRUNK

• NC = SBXG OR SDXG • TRFTYP = VR

• TTT = 1 • OPS = N/A

• SECLOC = BST TOPS TANDEM • BRAND = N/A

• EML = 6 • TK SIG = OE • REMARKS =

NOTE: A verification trunk should be ordered only when BellSouth is the provider of Operator Call Processing. This allows the BellSouth operator to verify numbers

in the CLEC switch. Verification trunks are built from the BellSouth TOPS to the POI in each LATA.

Two-Way Inward Operator Services are available to CLECs and CLEC Operator Services Providers. Inward Operator Services should be ordered by the CLEC only when an Operator Service Provider other than BellSouth performs Operator Call Processing (0-, 0+) for the CLEC. Two-Way Inward is an Operator-to-Operator connection between the CLEC and BellSouth. It allows the CLEC operator to route to the BellSouth operator and the BellSouth operator to route to the CLEC operator. Please see the assigned Account Team about ordering Inward Operator Services for CLECs.