Organizational Structure
To facilitate the
To facilitate the impleimplementatiomentation n of its of its company goals and company goals and objectiobjectives, Andanita Tajves, Andanita Taj of
of TagTagaytaaytay y has has a a forformal mal orgorganizanizatioation n depidepicticting ng difdifferferent ent chaichains ns of of comcommand frommand from management, supervisory to staff level. The organizational structure of the establishment is management, supervisory to staff level. The organizational structure of the establishment is shown in Figure 5.
shown in Figure 5.
ANN MURRIEL
Figure 5. Organizational structure of Andanita Taj of Tagaytay.
The following are the duties and responsibilities of the managerial and supervisory personnel of Andanita Taj of Tagaytay:
President/Chief Operating Officer . The President/COO of the company oversees the management of the different departments of the hotel. He plans, formulates and implements the hotel’s policies with the coordination and cooperation of the different department heads in order to achieve company goals and objectives.
General Manager. The General Manager is responsible for the over-all administrative and operation aspects of the hotel. Assisting him in the implementation of company policies and procedures are the of the Administrative Officer-in-Charge of Hotel, Restaurant and Spa and Operations Officer-in-Charge of Hotel and Restaurant.
Internal Auditor. The Internal Auditor is responsible for checking and reviewing the accuracy of financial data entrees regarding the operations of the hotel, restaurant and spa.
These data include cash flow, inventory stocks, status of assets and liabilities, floating paper and status of business’ and properties’ registrations.
Officer-In-Charge - Administration, Hotel, Restaurant and Spa. The Officer-in-Charge of Administration is the one responsible for the handling the administrative aspects of the Hotel, Restaurant and Spa. Under her are the following staffs: Cashiers, Beverage and Restaurant Attendants, Housekeeping Supervisor, Housekeeping Staff, Spa Attendant and Laundry/Linen Attendant Part of her duties include recruiting and hiring employees;
salary and benefits administration; conducting orientation, training and seminars to further enhance employees’ skills and knowledge in their respective work; and developing and implementing systems and procedures that will suit working conditions and needs of the different departments.
Officer-In-Charge - Operations, Hotel, Restaurant and Spa. The Officer-in-Charge of Administration is the one responsible for the handling the operational aspects of the Hotel and Restaurant. Under him are the following staffs: the Executive Chef, Kitchen Assistants, Dishwasher, Restaurant Attendant, Cashier and Security Officer. His duties and responsibilities are as follows: overall management and supervision of the operational aspects of the hotel and restaurant divisions of the establishment; review and analyze room
statistics and forecasted figures; ensure that key personnel are properly groomed and conduct themselves in accordance with set standards of the establishment; conduct meetings with staff; recommend systems and procedures to improve operations; and coordinate with the Administrative Officer-in-Charge whenever necessary.
Marketing Supervisor/Front Office Supervisor. The Marketing Supervisor/ Front Office Supervisor has the following responsibilities: advertising and sales promotion of the establishment both to local and foreign tourists; conceptualization and monitoring of the distribution of promotional brochures, billboards and posters; selling guestrooms;
registering guests; providing information regarding hotel facilities and amenities to guests;
maintaining accurate room status, maintaining guest account statements; and complete financial settlements for guests’ accommodations.
Rooms, Amenities, Facilities and Outstanding Characteristics of the Establishment A. Guestrooms
There are seven (7) guestrooms at the hotel. The rooms are categorized as the Presidential Suite, Deluxe Rooms, Standard Rooms and Standard Bunker Beds Rooms.
The Presidential Suite or Maharashtra Suite has a total area of 85 square meters.
Standard amenities include a king size bed, its own dining area and lounge, free wi-fi connectivity, a full view of Taal Volcano, an option for viewing deck breakfast, hot water system, A/C satellite TV and PABX system. The suite’s interiors reflects the spirit of Indian inspired South Asian culture. Exclusive amenities include welcome drinks and a bottle of white wine, complimentary breakfast for two (2) persons and free massage of
choice, either back massage or foot massage/foot reflex, also for two (2) persons at the Green Mountain Spa.
There are two (2) Deluxe Rooms, the Casablanca Deluxe and Istanbul Heights.
Casablanca Deluxe was created with the best of Morocco in mind. The room was fitted out with interior details showing Moroccan antiquities. The standard amenities for deluxe rooms include a queen size bed, free wi-fi connectivity, a partial view of Taal Volcano, hot water system, A/C satellite TV and PABX system.
Istanbul Heights is a Deluxe Room convertible into a sixteen (16) person Conference Room. It has two (2) Queen-size beds good for four (4) persons. The standard amenities offered for this room are the same as that of Casablanca Deluxe.
The two (2) Standard Rooms are Cairo’s Kingdom and Glorious Athena. Cairo’s Kingdom is an Egyptian inspired room with about 22 square meters of floor area. It has a queen size bed. Standard amenities include free wi-fi connectivity, hot water system, A/C satellite TV and PABX system. Guests occupying Standard Rooms are given free welcome drinks, breakfast and massage of choice for two (2) persons.
Two Standard Bunker beds Rooms are also available, the Valencia Hermosa and the Royal Siam. The Valencia Hermosa room answers the needs of friends and even small families for a compact room that can accommodate 4 – 6 persons. It has a queen size bed and space enough for two (2) more extra single beds.
B. Room Rates
The establishment accepts cash payments only from its guests and clienteles. The guestrooms are competitively priced compared to other establishments in the area. The room rates vary from weekdays to weekends.
Table 2 shows the official room rates per day at Andanita Taj of Tagaytay.
Table 2. Official room rates per day at Andanita Taj of Tagaytay.
ROOM NAME
RATE PER DAY (in Philippine Peso) Weekdays Weekends
Maharashtra Suite 8,500++ 9,500++
Istanbul Heights 5,950++ 6,500++
Casablanca Deluxe 3,950++ 4,950++
Cairo’s Kingdom 3,450++ 3,950++
Valencia Hermosa 3,300++ 3,700++
Glorious Athena 2,800++ 3,300++
Royal Siam 3,000++ 3,500++
++value added tax and service fees
C. Spa
At Andanita Taj of Tagaytay, one can also enjoy the numerous spa services offered by the Green Mountain Spa. The spa specializes in Philippine-style hilot. It offers the following services: Swedish massage, foot reflex/spa, back massage and several types of body scrubs such as yoghurt scrub, Indian spice scrub, coconut and ginger scrub, oatmeal
scrub and milk and honey scrub.
A. HOUSEKEEPING DEPARTMENT
The hotel’s Housekeeping Department has four main functions, namely: cleaning and maintenance, training of its personnel, requisition and control of the necessary supplies and equipments and paper work schedule and reports. At Andanita Taj of Tagaytay, this division encompasses three sections: guestrooms, public areas, laundry/ linen room.