Example 1: Tone or Tone and Vibrate Pagers
To page John Smith manually, you must lift the telephone receiver, wait for a dial tone; dial 9 to get an outside line; listen for another dial tone; dial (408) 555-9876; allow two seconds for the line to settle; listen for computer tone; then dial 1234. This makes John’s pager beep or vibrate. The code for these actions is:
T9 T
4085559876 ++
G 1234
Wait for dial toneTell the PBX that you want an outside line Wait for dial tone to confirm that you have the outside line Call the pager company’s number
Wait for the line to settle Wait for computer tone
Dial the number of the individual pager
If you do not reach John on the first page, he wants you to try to reach him every 10 minutes, for a maximum of four attempts.
To add a pager to John’s mailbox:
Pager System 2 is programmed to outdial T9T408.
1. Enter 2 for the "Pager access code index" (outdial index).
2. Formulate the coding string.
3. Enter 5559876++G1234 for the "Pager number".
4. Enter 4 for the "Pager frequency".
5. Enter 10 for the "Pager Interval".
6. Because this pager call is being made to a pager and not to a telephone, you do not want message delivery.
Enter N.
7. John does not need an additional pager; press <Enter>.
The system prompts: "Message delivery? y/n."
Enter N.
Example 2: DID Display Pager
Mary Jones has a DID display pager. To access this pager manually, you must lift the telephone receiver; wait for a dial tone; dial 9 to get an outside line; listen for a dial tone; dial (916) 325-9116; wait four seconds for the call to go through; wait for a computer tone; dial the display data, 237-6644; and press the # key (pound) to tell the pager that all the display data has been
entered. This process activates the pager. The code for these actions is:
T9T9163259116++++G2376644#
Mary wants you to make three attempts to reach her, and each attempt should be 30 minutes apart (the default values for pager frequency and pager interval).
To add one pager to Mary’s system:
Respond to the prompts as follows:
• Pager access code index (outdial index): 3
• Pager Number: 9116++++G2376644#
• Pager Frequency: <Enter> or 3
• Pager Interval: <Enter> or 30
• Message Delivery: N
To add additional pagers to Mary’s system:
The system prompts for additional pagers:
If you answer Y, the system responds:
Pager access code index: <CR>
Pager Number: <CR>
Pager Frequency: <CR>
Pager Interval: <CR>
Message Delivery: N
Example 3: Voice Pager
Joe Stockman works in a warehouse located in the back of the building. Because the only telephone is located in the warehouse office, Joe was given a voice pager, which allows employees to notify him when they want to pick up stock. To access this pager manually, you must lift the telephone receiver; wait for a dial tone; dial extension 6457; wait for Joe to answer;
give him your order; and hang up. The code for these actions is:
T6457GV
Joe is so efficient that he only needs to be paged once per message.
To add Joe’s pager to the system:
Respond to the prompts as follows:
• Pager access code index (outdial index): 4
• Pager Number: 6457GV
• Pager Frequency: 1
• Pager Interval: 0
• Message Delivery: N
To add additional pagers to Joe’s system:
The system prompts for additional pagers:
If you answer Y, the system responds:
Pager access code index: <CR>
Pager Number: <CR>
Pager Frequency: <CR>
Pager Interval: <CR>
Message Delivery: N
Example 4: Message Delivery
Sarah Bell is a contractor who works off-site. When she is not working at her office, she wants to be reached at her home. Her office phone number is (415) 555-6836, and her home number is (408) 555-0921. Sarah wants calls directed to her office number attempted three times, with calls 10 minutes apart. She wants calls directed to her home number attempted two times, with calls 30 minutes apart. When test calls were made, it took five seconds after dialing was completed for her office phone to ring; it took three seconds for her home phone to ring. The dial string to call Sarah’s office is:
Tell the PBX that you want an outside line
Wait for dial tone to confirm that you have the outside line Dial the office number
Wait 5 seconds for the connection to be completed
Similarly, the dial string to call her home is: T9T4085550921+++
To add message delivery to Sarah’s mailbox:
Respond to the prompts as follows:
• Pager access code index
To add pagers to Sarah’s mailbox:
The MITEL NUPOINT MESSENGER system prompts for additional pagers.
If you answer Y, the system responds:
Pager access code index: 2 Pager Number: 5556836+++++
Pager Frequency: <CR> (or 3) Pager Interval: 10
Message Delivery: Y
Testing
After the technician installs phone lines, and after you create mailboxes for paging or message delivery, you must test each mailbox. Testing is essential to ensure that the pager ports dial valid paging codes.
Testing Radio Pagers
Use the Lights Test option, available from the console System Maintenance Menu, to test each mailbox equipped with a radio pager.
To start the test:
1. Enter S to access the System Maintenance Menu, from the Main Menu.
2. Enter O to access the Additional Options Menu.
3. Enter L for Lights test.
The system responds:
Mailbox to light (1 -99999999999):
For each mailbox:
4. Place a butt set on the outdial telephone line in MONITOR position.
5. Enter the mailbox number on the console.
The system responds:
Light off/on/existing value (0/1/2):
6. Enter 1 to turn indicators ON.
(Enter 0 to turn MWI off; 2 to update MWI to current correct state).
The system prompts:
Message waiting type (0 or <CR> for all):
7. Press <Enter>.
8. Listen as the system outdials the pager company and completes the page.
Correct your dial strings as necessary.
9. To turn paging OFF, repeat Steps 5 through 7; enter 0 in Step 6.
The system prompts
Mailbox to light (1 -99999999999):
10. After all pagers are tested, press <Enter>
The system returns to the Additional Options Menu.
Note: A pager will only be dialed once during the lights test. To test the pager again, you must perform a lights-OFF test for the mailbox before performing a lights-ON test.
Testing Message Delivery Calls
Use the Lights Test option described in "Testing Radio Pagers," to test message delivery calls. If you make a test call, you can check system prompts and the mailbox user interface at the same time.
To start the test:
1. Follow Steps 1 through 3 in “Testing Radio Pagers”.
2. Log in to the test mailbox and ensure that there are no ’unplayed messages’.
3. Place a butt set on the outdial line in MONITOR position.
4. Call the mailbox and leave a message.
5. Listen on the butt set as the outdial line comes offhook and makes the call.
Listen for any error tones that may cause the call to fail. You can correct your programming as needed; see Note, below.
6. When the telephone you called rings, answer it (or have the user answer if it is off-site).
The system says:
"Hello <mailbox name>. You have one unplayed message in your mailbox.
One message total. Please enter your passcode."
7. Enter the passcode and play the message.
If problems occur while attempting to play the message, check the following programming:
- Mailbox FCOS.
- "Other Features" programming of the pager port group; ensure that it matches programming of the main VoiceMail application on the system.
Note: The system can outdial quickly—too quickly for some PBXs. A rapid outdialing speed may cause the system to fail to get an outside line. When you troubleshoot your system for this type of failure, try slowing down the outdialing speed by inserting plus signs (+) in the dialing strings. Each plus (+) causes a one-second pause.
EXAMPLE: Using the following outdial string: T9T4155551212++G123456.
To slow down the pace of the sequence, insert two pluses (++) after each major step in the string.
The result is: T++9++T++4155551212++++G++123456.
If this is effective, you can experiment by removing pauses to achieve the fastest speed that your PBX can handle.
Testing Alternate Pager Activation
If you programmed an alternate pager, it is activated before the message plays and after the frequency and interval of the primary pager expire. After testing the primary pager, repeat the test for the alternate pager dial strings. Follow the procedure outlined in "Testing Radio Pagers"
section.