SECTION 2 - GENERAL RULES AND REGULATIONS
2.4 PAYMENT FOR SERVICES RENDERED
Any applicant for facilities or service may be required to sign an application form requesting the Company to furnish the facilities or service in accordance with the rates, charges, rules and regulations from time to time in force and effect. The customer is responsible for all local and toll calls originating from the customer's premises and for all calls charged to the customer's line where any person
answering the customer's line agrees to accept such charge. Assuming no carrier-related issues of network security, when a customer’s phone system is not secure, resulting in unauthorized usage or other charges, then the customer is responsible for the associated charges. The Company reserves the right to provide a courtesy credit to the customer based upon a negotiated amount between the Company and the client, provided the customer agrees to add verified account codes to their services
2.4.2 Deposits
Subject to special provisions as maybe set forth below and in Sections 2.10 and 2.11 of this tariff, any applicant or customer whose financial responsibility is not established to the satisfaction of the Company may be required to deposit a sum up to an amount equal to the total of the estimated local service and intraLATA toll charges for up to two (2) months for the facilities and service. If the minimum period of service for the requested facilities and service is more than one (1) month, as specified in this Tariff, the customer may also be required to deposit a sum up to an amount equal to the total charges for service for the minimum service period less any connection charge paid by the customer.
The fact that a deposit has been made shall in no way relieve the applicant or customer from complying with the tariff regulations for the prompt payment of bills on presentation. Deposits shall be sent or delivered to: Telco Experts, LLC, 38 Park Avenue, 2nd Floor, Rutherford, NJ 07470. A receipt of deposit will be furnished to each Customer from whom a deposit is received. Upon request, duplicate receipts will be provided to Customers who have lost their receipts if the deposits are substantiated by Company's records. Company will maintain records that show the name and address of each depositor, the amount and date of the deposit, and each transaction concerning the deposit. Unclaimed deposits, together with accrued interest, shall be credited to an appropriate account and shall be disposed of in accordance with law.
2.4.2.A Interest on Deposits
Simple interest at 3% per annum shall be credited or paid to the customer while the Company holds the deposit.
2.4.2.B Inadequate Deposit
If the amount of a deposit is proven to be less than required to meet the requirements specified above, the customer shall be required to pay an additional deposit upon request.
2.4.2.C Return of Deposit
Deposits will be returned to a Customer upon cancellation of service or after one year, whichever event occurs first, unless the customer is
delinquent in payment, in which case the Company will continue to retain the deposit until the delinquency is satisfied. If a service is involuntarily discontinued, the deposit is applied against the final bill and any balance is returned to the Customer. When a deposit is to be returned, the customer may request that the full amount of the deposit be issued by check. If the customer requests that the full amount be credited to amounts owed the Company, the Company will process the transaction on the billing date and apply the deposit to any amount currently owed to the Company, and return any remaining amount of the deposit to the customer by check.
2.4.3 Payment of Charges
Charges for facilities and service, other than usage charges, are due monthly in advance. All other charges are payable upon request of the Company. Bills are due on the due date shown on the bill and are payable at any business office of the Company, by U.S. Mail, or at any location designated by the Company. If
Company initiates legal proceedings to collect any amount due hereunder and the Company substantially prevails in such proceedings, then the customer shall
pay the reasonable attorney fees and costs incurred by Company in prosecuting such proceedings and any appeal therefrom. If the Company is required to use a collection agency to collect fees owed, customer shall pay collection agency's fees. If objection is not received by the Company within thirty days after the bill is rendered, the items and charges appearing thereon shall be determined to be correct and binding upon the customer. A bill will not be deemed correct and binding upon the customer if the Company has records on the basis of which an objection maybe considered, or if the customer has in his or her possession such Company records. If objection results in a refund to the customer, such refund will be with interest at the greater of the unadjusted customer deposit rate or the applicable late payment rate, if any, for the service classification under which the customer was billed. Interest will be paid from the date when the customer overpayment was made, adjusted for any changes in the deposit rate or late payment rate, compounded monthly, until the overpayment is refunded.
Notwithstanding the foregoing, no interest will be paid by the Company on customer overpayments that are refunded within 30 days after the overpayment is received by the Company.
Where an objection to the bill involves a superseded service order, the items and charges appearing on the bill shall be deemed to be correct and binding upon the customer if objection is not received by the Company within two months after the bill is rendered.
2.4.4 Return Check Charge
If a Customer who has received a notice of discontinuance pays the bill with a check that is subsequently dishonored, the account remains unpaid and the Company is not required to issue any additional notice before disconnecting service. When a check which has been presented to the Company by a customer in payment for charges is- returned by the bank, the customer shall be responsible for the payment of a Returned Check Charge of $25.00.
2.4.5 Late Payment Charges
2.4.5.A Customer bills for telephone service are due on the due date specified on the bill. A customer is in default unless payment is made on or before the due date specified on the bill. If payment is not received by the customer's next billing date, a late payment charge will be applied. If payment is not received by the customer's next billing date, a late payment charge of 1.5% will be applied to all amounts previously billed under this Tariff, excluding one month's local service charge.
2.4.5.B Late payment charges do not apply to those portions (and only those portions) of unpaid balances that are associated with disputed amounts.
2.4.5.C Undisputed amounts on the same bill are subject to late payment charges if unpaid and carried forward to the next bill.
2.4.5.D Late payment charges do not apply to final accounts.
2.4.6 Customer Overpayments
The Company will provide interest on customer overpayments that are not refunded within 30 - 60 days of the date the Company receives the overpayment.
An overpayment is considered to have occurred when payment in excess of the correct charges for service is made because of erroneous Company billing. The customer will be issued reimbursement for the overpayment, plus interest, or, if agreed to by the customer, credit for the amount will be provided on the next regular Company bill. The rate of interest shall be the greater of the customer deposit interest rate or the Company's applicable Late Payment Charge.
Interest shall be paid from the date when overpayment was made, adjusted for any changes in the deposit rate or late payment rate, and compounded monthly, until the date when the overpayment is refunded. The date when overpayment is considered to have been made will be the date on which the customer's
overpayment was originally recorded to the customer's account by the Company.
2.5 DISPUTES AND COMPLAINTS