DATA ANALYSIS AND INTERPRETATION
6.1 PERCENTAGE ANALYSIS
Percentage refers to a special kind of ratio in making comparison between two or more data and to describe relationships. Percentage can be used to compare the relative terms, the distribution of two or more series of data.
Percentage = No. of respondents X 100 Total respondents
The questionnaire is prepared and distributed to the customers and based on the responses made by the customers the table is drawn showing the number of responses made by the customers and the bar graph is shown to represent the responses for each question.
Table 6.1.1
The response for ISO 9001:2008 implementation
Yes No ISO Implementation 56 24
Chart 6.1.1
The response For ISO 9001:2008 Implementation
Interpretation
The responses indicate that majority of the members need to implement ISO in Elmec company. By implementing ISO all the drawbacks are tracked and the standard process are implemented.
Table 6.1.2
Is Quality policy implemented in Elmec company
Yes No Don’t Know
Quality policy &
Objectives
19 24 7
Chart 6.1.2
Is Quality policy implemented in Elmec company
Interpretation
The table shows that the majority of the response says that the quality policy and procedures are not implemented in the company. This shows that no proper awareness about quality policy and quality objectives are not there in the company.
Table 6.1.3
The response for ISO 9001:2008 implementation to meet customers demand ISO to meet customers
demand
No. of Respondents Percentage (%)
Strongly Disagree 10 12.5%
Disagree 13 16.25%
Neutral 10 12.5%
Agree 25 31.25%
Strongly Agree 22 27.5%
Total 80 100%
Chart 6.1.3
The response for ISO 9001:2008 implementation to meet customers demand
Interpretation
The table shows that the majority of the respondents agree that ISO 9001:2008 needs to be implemented in the company. There is 31.25% agreement regarding implementation and 16.25% for disagreement in implementation.
Internal Customers
Table 6.1.4
The respondents sufficiency rating regarding the resources
Resource Sufficiency No. of Respondents Percentage (%)
More insufficient 10 20%
Insufficient 11 22%
Neutra l 04 8%
Sufficient 12 24%
More sufficient 13 26%
Chart 6.1.4
The respondents sufficiency rating regarding the resources
Interpretation
The table and chart shows that the majority of the respondents rate that the resources are available during work time. The percentage for strongly satisfied is 26% and the least is 20%.
Table 6.1.5
The respondents regarding the management committee involvement in meeting, planning and customer focus
Management Committee No. Of Respondents Percentage (%)
Very Rarely 10 20%
Rarely 8 16%
Neutral 5 10%
Often 15 30%
More Often 12 24%
Chart 6.1.5
The respondents regarding the management committee involvement in meeting, planning and customer focus
Interpretation
The table and chart shows that there is positive result regarding the top management committment before the implementation itself.There is totally 54% regarding the positive side and 36% of respondents giving the negative suggestion regarding top management commitment.
Table 6.1.6
The respondents opinion regarding the training provided to the employees regarding policy, procedures and work instructions.
Training to employees No. Of Respondents Percentage (%)
Yes 20 40%
No 25 50%
Sometimes 5 10%
Chart 6.1.6
The respondents opinion regarding the training provided to the employees regarding policy, procedures and work instructions.
Interpretation
This shows that the training is not provided to the employees often. This shows a negative result of 50& and positive result of 40%.So proper training needs to be given to the employees regarding the employee awareness.
Table 6.1.7
The respondents opinion regarding the job provided to them matches with their skill set
Right Job No. Of Respondents Percentage(%)
Yes 19 38%
No 31 62%
Chart 6.1.7
The respondents opinion regarding the job provided to them matches with their skill set
Interpretation
The table and the chart shows that 62% of the emplyees that is the internal customers are not satisfied with the job they do and that doesn’t match with their requirements.
Table 6.1.8
The respondents satisfaction towards the reward and recognition provided in Elmec company
Reward & Recognition No. Of Respondents Percentage (%)
Stronly Disagree 10 20%
Disagree 15 30%
Neutral 5 10%
Agree 10 20%
Strongly Agree 10 20%
Chart 6.1.8
The respondents satisfaction towards the reward and recognition provided in Elmec company
Interpretation
The chart and table shows that the reward and recognition are not provided to the employees on regular basis and 30% of internal customers are not satisfied with the reward and recognition provided.
Table 6.1.9
Satisfaction towards proper sales representative
Sales Representative No. Of Respondents Percentage (%)
Yes 30 60%
No 20 40%
Chart 6.1.9
Satisfaction towards proper sales representative
Interpretation
The above table shows that 60% of the respondents is not satisfied with the sales representative and 40% of them are satisfied with the sales representative.
Table 6.1.10
On time delivery to the customers
On Time Delivery No. Of Respondents Percentage (%)
Yes 18 36%
No 25 50%
Sometimes 7 14%
Chart 6.1.10
On time delivery to the customers
Interpretation
The table and chart indicates that the on time delivery is not provided to the customers at right time. 50% of the respondents say that on time delivery is not provided. 14% of the respondents say that sometimes the on time delivery to the employyees are done.
Table 6.1.11
The proper communication between customers and suppliers
Communication No. Of Respondents Percentage (%)
Strongly Disagree 13 26%
Disagree 10 20%
Neutral 6 12%
Agree 10 20%
Strongly Disagree 11 22%
Chart 6.1.11
The proper communication between customers and suppliers
Interpretation
The table and chart indicates that there is no proper communication between the customers and suppliers. 26% of the respondents strongly disagree for the communication and 22% of respondents strongly agree withthe point.
External Customer
Table 6.1.12
Sales Representative behaviour
Sales Rep. Behaviour No. Of Respondents Percentage (%)
Yes 13 43.3%
No 17 56.7%
Chart 6.1.12
Sales Representative Behaviour
Interpretation
The table and chart above indicates that the external customers are not satisfied with the sales representative behaviour by 56.7% based on the respondents. Only 43.3% of respondents that is customers say they are satisfied.
Table 6.1.13
Satisfaction with sales procedure
Sales Procedure No. Of Respondents Percentage (%)
Yes 12 40%
No 18 60%
Chart 6.1.13
Satisfaction with sales procedure
Interpretation
The table above shows that most of the customers are not satisfied by the sales procedure followed in Elmec Company.60% of the respondents are not satisfied satisf and 40% of the respondents are satisfied with the sales procedure.
Table 6.1.14