POSITION DESCRIPTION TITLE:

Executive Director/ Manager REPORTS TO: Board of Directors

Position Overview:

The Executive Director/Manager is responsible for all aspects of service provision within the seniors community. The Manager will directly supervise all administrative staff and the

coordinators responsible for hospitality and personal care services. Responsibilities include the delivery of housing

services, personal care and hospitality services, quality and risk management, communications, human resource management, financial management and legal/regulatory compliance.

Key Activities:

Supervises and acts as a resource to coordinators and staff. Guides and monitors the development, implementation and evaluation of resident service plans within each functional area. Coordinates service delivery overlaps between housing,

hospitality and/or care services to create seamless efficiencies that enhance service delivery;

Ensures service delivery meets the changing needs of the

resident population and occurs within acceptable parameters as set by the Board of Directors, organizational goals and

objectives, budget allocation, provincial standards and legal requirements. Champions the development, implementation, monitoring, evaluation and revision of benchmark quality standards that ensure overall service delivery meets resident needs and expectations;

Leads coordinators and staff in all aspects of operations management including health and safety, continuous quality improvement, and financial, risk and human resources management;

Administers and monitors the operating budget; makes

appropriate adjustments to ensure budget targets are achieved. Reports and justifies cost centre variances, develops and

presents business case for budget adjustments on a year-to-year basis and makes recommendations for capital expenditures / improvements;

Provides leadership and direction for the service team by fostering and promoting new initiatives; implementing, interpreting and monitoring compliance with service related policies and procedures; coordinating and directing staff orientation and in-service training programs; scheduling and assigning work; monitoring and evaluating performance and recruiting, developing and/or terminating staff;

Prepares and presents a monthly management report to the Board outlining overall operations performance including financial, human resource, service delivery and innovations. Sets and reports on quarterly and annual service team goals; Works closely with the community at large to promote the organization, attract new tenants and ensure opportunities for integration between the site and community at large are fully actualized. Develops and implements a marketing plan for the site to ensure occupancy meets or exceeds targets. Maintains statistics related to occupancy, service provision and client satisfaction. Manages and reports on client complaints; and Stays abreast of industry trends, changes and/or initiatives that may present opportunities for the organization or warrant changes in service provision.

Qualifications and Experience:

Successful completion of a Bachelor of Arts degree in marketing, commerce, gerontology or related discipline complemented with a minimum of two (2) years seniors community management experience involving the supervision of a multidisciplinary team of staff, budgetary responsibilities and quality management processes. A proven track record in sales, marketing and/or community relations is desirable.

• Ability to multi-task, manage time effectively and

prioritize work

• Ability to plan, direct, evaluate and control the delivery of multi-faceted services for seniors within a social model framework

• Effective interpersonal and conflict resolution skills;

enjoys teamwork

• Computer literacy in a Windows environment including

• Client service orientation, sound understanding of consumer sales, customer service and community relations principles and objectives

• Strong leadership skills; participatory management style

• Working knowledge of seniors’ health care, food

service, housekeeping and environmental service delivery in a large scale operation a strong asset

POSITION DESCRIPTION TITLE:

Assisted Living Coordinator REPORTS TO: Community Manager

Position Overview:

Under the direction of the Community Manager, the Assisted Living Coordinator coordinates the provision of personal care services for residents residing in the Assisted Living Units.

Key Activities:

Works directly with prospective tenants and their families to coordinate facility tours, tenant screening and move-ins;

Conducts initial assessment interview with new tenants, determines functional level, needs and preferences and develops a Service Plan and Managed Risk Agreement (where needed). Ensures individual tenant needs and preferences are addressed in programming, meal planning and hospitality / personal care services. Supervises Assisted Living Workers in the provision of services;

Oversees the development of monthly social and recreational program plans and ensures programming is appropriate for the resident population. Develops and circulates the monthly activities calendar (in facilities which do not employ an Activities Coordinator). Posts activity reminders as needed; Observes and assesses assisted living tenants during communal activities and during tenant-initiated interactions for changes in physical or cognitive abilities that require intervention or

changes to service provision. Documents assessment information in the tenant record;

Conducts tenant review meetings with Assisted Living Workers to ensure Service Plans remain appropriate and service goals are being achieved. Provides direct health care services requiring nursing expertise and personal care services as needed for Assisted Living tenants;

Under the direction of the Community Manager, participates in planning, management and quality improvement activities. Assists the Community Manager in the development of a Quality Improvement Plan for the operation. Collects and maintains

statistical information used to evaluate overall program

effectiveness, client satisfaction and compliance with program objectives;

Conducts tenant reviews with tenants, their families and

members of the service delivery team to ensure the Service Plan remains current and appropriate to the needs of the tenant; and Coordinates Assisted Living Worker training in Delegated Tasks with the RN and maintains current, accurate records of Assisted Living Workers authorized to complete Delegated Tasks for each resident. Performs Delegated Tasks in the absence of an

authorized Assisted Living Worker. Qualifications and Experience:

Licensed Practical Nurse with current status in British Columbia. Coursework must have included client “head to toe” assessment instruction and the administration of oral, subcutaneous,

intramuscular and PRN (as needed) medication AND current CPR certification.

AND

At least two years experience working with seniors preferably in a community setting

• Ability to organize and prioritize work to meet defined timelines

• Effective supervisory, interpersonal and conflict resolution skills

• Skilled communicator, both orally and in writing • Customer service oriented

• Knowledge and understanding of a “Social Model of Care”

POSITION DESCRIPTION TITLE:

Hospitality Coordinator REPORTS TO: Community Manager

Position Overview

Reporting to the Community Manager, the Hospitality Coordinator is responsible for all aspects of food service,

building maintenance, housekeeping and laundry services. The Coordinator will ensure policies, procedures and standards are in place to support the delivery of quality services that meet or exceed tenant expectations and regulatory requirements.