Please review the possible problems and solutions in this section to assist in troubleshooting various problems that may occur.
Problem –Installing on a standalone computer with no Network Card or Modem installed. You must have Microsoft Networking components with the TCP/IP protocol installed prior to installing Shelby v5! Suggested Solution –Follow the steps below
1. Locate your Windows operating system installation CD. 2. ClickSTART, thenSETTINGS,CONTROL PANEL.
3. From the Control Panel, double clickNETWORK.
4. From Network Window, clickADD, then selectADAPTER, then clickADD. l In the Left Panel scroll down and selectMicrosoft.
l In the Right Panel,Dialup Adaptershould be selected, clickOK. 5. From Network Window, clickADD, then selectCLIENTthen clickADD.
l In the Left Panel scroll down and selectMicrosoft.
l In the Right Panel,Client For Microsoft Networksshould be Selected, clickOK.
6. At the bottom of the Network Window, clickOK. The system may ask you for your Windows CD to copy some files from and then it will ask you to reboot.
7. After your PC/Laptop is rebooted start your Shelby v5 install and follow the Installation Instructions for installing Shelby v5.
Problem -No Database Connection – Error: ”Database connection could not be established. The program will end now. Please make sure your database server is up and running before continuing.”
Suggested Solution -The MS SQL Server MUST be running before you can start the Shelby v5 programs. Double-click the MS SQL Server icon located in the Windows Taskbar. To start the server for this session, click the Start button. It is recommended that you check the Auto-start service when OS starts. By doing so, the MS SQL Server service will start automatically after re-booting; otherwise, you would be required to start the service manually as described above.
The TCP/IP Protocol must be configured correctly between server/servers and workstations to run the Shelby v5 programs.
Follow the steps below if you received the message "No Database Connection" during the Workstation Setup. This is usually caused when the TCP/IP protocol is not configured correctly.
Suggested Solution -Make sure TCP/IP is the protocol you use to connect to the network. To test your connection, you will need to know both the IP address of your database server and its (computer) name.
The first test will determine whether TCP/IP is working properly. Get to a DOS Prompt and typePING [IP Address]. You should see four lines containing the word "Reply from [IP Address]". If not, there is a problem with TCP/IP itself. Check with your network administrator to configure TCP/IP correctly.
The second test deals with name resolution. From the same DOS prompt, typePING [server name]. If a "Reply from [IP address]" does not display here, but did on test one, then you do not have name resolution working properly. Have your network technician correct the problem.
Once the TCP/IP issues are resolved, run SETUP.EXE from the WORKSTAT directory located beneath the Shelby v5 program directory (e.g., c:\shelby\ssv5.prg\workstat).
Problem -Long time delay before login screen appears.
An error similar to the ones that follow may indicate the wrong protocol is specified in the Client Configuration. This occurs when starting the Shelby v5 software.
Error-(DB??????) Specified Network server not found.
Error-Unable to load communications module.
Suggested Solution -Run Client Configuration and set the Default network library to Named Pipes and TCP/IP.
This process only needs to be run once on each computer that will be running Shelby v5. 1. ClickStartand thenRunfrom the desktop.
2. Typecliconfgand clickOK.
3. Make sure “Named Pipes & TCP/IP” are listed under Enabled protocols by order:. If not follow the steps below:
1. From the General tab, highlight Named Pipes from the Disabled Protocols: panel. 2. Click the Enable button.
3. From the General tab, highlight TCP/IP from the Disabled Protocols: panel. 4. Click theEnablebutton.
5. ClickOKwhen done.
Problem -Dials directly to the Internet when starting the Shelby v5 software
Some internet browsers have a setting, which allows you to automatically dial your internet provider.
Suggested Solution -Check your Internet Connection settings from the Windows Control Panel. Make sure it is not set toAlways dial your default connection. (The wording may vary from one browser to another or the option my not be available).
Problem -Compatibility Problem with Cyrix processors and MSDE and/or SQL Server
Problems may be encountered when installing SQL if using some types of Cyrix processors such as non-MMX Media GX and the 6x86 chips. This problem is acknowledged on the Cyrix web site, however the company is no longer in business so obtaining a fix may be difficult if not impossible.
Suggested Solution -Upgrade the computer with another processor such as Intel making sure the processor is compatible with the motherboard or choose another computer that has a processor other than Cyrix.
Problem -System Disconnects from Server While Processing in Shelby v5
This may occur when the allocated environment space is not set high enough in the config.sys file at the workstation.
Suggested Solution -Add the following line to the config.sys file (Shell=c:\command.com c:\ /p /e:1024). Do not include ().