Following are samples of the default notice event text and forms that will be configured automatically for your
credit union. Text can be modified for any or all events, and forms may be modified, deleted and new ones added as needed.
Event ID Description Available Fields Default Text Attached to Form
ACHANR ACH - Non-Return Fee Account Number Transaction Date Current Balance Fee Amount Amount Tracer#
ACH Company Name/Entry Desc Check Number
There were insufficient funds in your checking account to pay the ACH item(s) listed above. We did not return the item(s). However, a fee has been deducted from your checking account.
ACHNSF ACH - NSF Account Number Transaction Date Current Balance Fee Amount Amount Tracer #
ACH Company Name/Entry Desc Check Number
The credit union was presented for payment the ACH items listed above on your behalf. There were not available funds to cover this amount so the item has been returned. Please deduct the fee from your records. If you have any questions regarding this notice, contact our office.
ODPACH
ACHODP ACH - Overdraft Prot Account Number Transaction Date Fee Amount Amount
Withdrawal Account # Tracer #
ACH Company Name/Entry Desc
The credit union received ACH items for payment on your behalf. In order to pay them, funds were advanced from the withdrawal account listed above. Please remember to make this entry in your records.
42 Member Notices
Event ID Description Available Fields Default Text Attached to Form
ANR1 ANR Notice Level 1 Account Number Current Balance First Date Negative Last Deposit Date
1st Notice of Overdrawn Account
Your business is important to us and we want to remind you that your checking account has been overdrawn for 15 days or more. Your account balance is shown above. For the account to remain in good standing, please make a deposit to bring the account to a positive balance within ten (10) days.
Your Courtesy Pay program will remain in effect, provided a sufficient deposit is made within ten (10) days. If you are having financial difficulties or were unaware of the situation and want to discuss this matter in greater detail, please contact a Member Service Representative at (999) 999-9999.
If you have already made a deposit to your account, thank you, and please disregard this notice.
ANR2 ANR Notice Level 2 Account Number Current Balance First Date Negative Last Deposit Date
2nd Notice of Overdrawn Account
For the last 21 days or more, your checking account has been overdrawn by the amount shown. Our overdraft policy requires you to make deposits
sufficient to cover all transactions and associated fees every 30 days. Since your account has been
overdrawn for more than 21 days, you must make a sufficient deposit to the account immediately.
Your Courtesy Pay program will only be in effect for 9 more days. If you wish to continue this program, you MUST make an immediate deposit sufficient to cover all your transactions and associated fees.
If you are having financial difficulties or were unaware of the situation and want to discuss this matter in greater detail, please contact a Member Service Representative at (999) 999-9999.
Member Notices 43
Event ID Description Available Fields Default Text Attached to Form
ANR3 ANR Notice Level 3 Account Number Current Balance First Date Negative Last Deposit Date
3rd Notice of Overdrawn Account
Your checking account has been overdrawn for 30 days or more. We regret that until the account balance has been brought positive or satisfactory arrangements have been made, your checking account and associated privileges have been suspended. During this period, we will not pay any checks or other items presented for payment. However, all presented items will be charged our normal NSF processing fees. If you deposit funds sufficient to return the account to a positive balance we may reinstate your account and Courtesy Pay privileges. If you are having financial difficulties, we can help. You can use our Repayment Plan. This plan aids in maintaining your checking account by possibly allowing repayment of the overdrawn amount in installments rather than in one single deposit. For your convenience, we have enclosed a Repayment Agreement. This agreement also authorizes us to open a sub-account in your name, under the primary account number that holds the checking account and all owners of the account should read, sign, and return it to us within 10 days. By signing and returning the Agreement, we will reinstate regular account privileges, excluding Courtesy Pay privileges. Once you have satisfactorily repaid your obligation, you may request the Courtesy Pay privilege be reinstated.
We value your business and hope you will continue to rely on us for your financial needs. It s very important that you either (1) make a sufficient deposit
immediately to cover your overdrawn balance or (2) sign and return the Repayment Plan Agreement.
44 Member Notices
Event ID Description Available Fields Default Text Attached to Form
ANR4 ANR Notice Level 4 Account Number Current Balance First Date Negative Last Deposit Date
Final Notice of Overdrawn Account
For the past 45 days or more, your checking account has been overdrawn by the amount shown. In previous letters we asked you to give this matter your immediate attention and resolve this issue. As of today, we have not heard from you. Consequently, this letter serves as our final demand for repayment. YOU MUST MAKE A DEPOSIT TO BRING THIS ACCOUNT TO A POSITIVE BALANCE WITHIN THE NEXT FIVE (5) DAYS.
Please call a Member Service Representative at (999) 999-9999 to discuss your particular circumstances. Otherwise we intend to close your account and report it to national credit bureaus and check collection agencies as being at an overdrawn status. This would make it difficult for you to establish an account at another financial institution to write checks. In addition, we may pursue all legal remedies available to us to collect this outstanding balance.
ANRIN ANR Opt In Account Number
Opt In/Out Change Date
Opt In/Opt Out Change Employee
This letter serves as confirmation of your consent to authorize the Credit Union to pay ATM and one-time debit card transactions when there are insufficient funds available to cover the transactions. This includes all accounts associated with your request. You have the right to revoke this consent at any time. Simply complete and return this form – stop by the credit union or mail it to the address listed above. We will discontinue payment of such overdrafts as soon as possible after receiving notice of your revocation. Any joint owner of the account may revoke the agreement.
_____ I revoke my earlier consent for the payment of overdrafts on ATM and one-time debit card
Member Notices 45
Event ID Description Available Fields Default Text Attached to Form
ANROUT ANR Opt Out Account Number
Opt In/Out Change Date
Opt In/Opt Out Change Employee
This letter serves as a confirmation that you have elected not to authorize the Credit Union to pay ATM and one-time debit card transactions when there are insufficient funds available to cover the transactions, which means your transactions could be declined in these situations.
Please contact us at any time you wish to reactivate this service.
ATMANR ATM/DEBIT CARD ANR
Used for all ATM/Debit card interfaces (batch and online)
Account Number Transaction Date Current Balance Fee Amount Amount Tracer # ATM/Merchant
There were insufficient funds in your account to pay the transaction(s) listed above. We did not return the item(s), however a fee has been deducted from your account.
ATMNSF ATM - NSF Notice
Used for all ATM/Debit card interfaces (batch and online)
Account Number Transaction Date Current Balance Fee Amount Amount ATM/Merchant
An electronic item was presented to the credit union for payment on your behalf. There were not sufficient funds to cover this amount so the item has been returned. An NSF fee has been deducted from your account. Please be sure you have sufficient funds in your account to cover electronic transactions to avoid future fees.
ATMODP ATM - Overdraft Prot
Used for all ATM/Debit card interfaces (batch and online)
Account Number Transaction Date Fee Amount Amount Withdrawal Account # ATM/Merchant
The above referenced amount was automatically transferred from your authorized overdraft protection account, and deposited in the appropriate account to cover ATM transactions presented against it. Please adjust your records accordingly.
46 Member Notices
Event ID Description Available Fields Default Text Attached to Form
CCRDL1 CC Delinquent LVL1
(Used for Credit Card notice group)
Account Number Next Payment Date Date Opened Last Payment Date Current Balance Amount Delinquent* Fine Amount Payment Amount Last Payment Amount Interest Due Delinquent Months Delinquent Days Delinquent Level
*NOTE: The Amount Delinquent printed DOES NOT include the fine amount, if any.
Apparently you have overlooked payment of your
account which is now past due. Please remit promptly. DELQ
CCRDL2 CC Delinquent LVL2
(Used for Credit Card notice group)
Account Number Next Payment Date Date Opened Last Payment Date Current Balance Delinquent Amount* Fine Amount Payment Amount Last Payment Amount Interest Due Delinquent Months Delinquent Days Delinquent Level
*NOTE: The Amount Delinquent printed DOES NOT include the fine amount, if any.
**** SECOND NOTICE **** PLEASE RESPOND **** The payment on your loan account continues to be past due. Our records indicate that you have not responded to the first notice of late payment. Please remit your payment now to avoid possible damage to your credit rating and further collection efforts or contact our collection department to make repayment arrangements.
Member Notices 47
Event ID Description Available Fields Default Text Attached to Form
CCRDL3 CC Delinquent LVL3
(Used for Credit Card notice group)
Account Number Next Payment Date Date Opened Last Payment Date Current Balance Amount Delinquent* Fine Amount Payment Amount Last Payment Amount Interest Due Delinquent Months Delinquent Days Delinquent Level
*NOTE: The Amount Delinquent printed DOES NOT include the fine amount, if any.
**** THIRD NOTICE **** PLEASE RESPOND **** Two notices have been sent to you in regard to this past due loan with no response from you. Please remit the payment now to avoid possible damage to your credit rating and further collection efforts. Payment is expected upon receipt of this notice unless other arrangements are made with our collection department.
DELQ
CCRDL4 CC Delinquent LVL4
(Used for Credit Card notice group)
Account Number Next Payment Date Date Opened Last Payment Date Current Balance Amount Delinquent* Fine Amount Payment Amount Last Payment Amount Interest Due Delinquent Months Delinquent Days Delinquent Level
*NOTE: The Amount Delinquent printed DOES NOT include the fine amount, if any.
**** FINAL NOTICE **** PLEASE RESPOND **** Consider this the last notice of past due loan
payments. If we do not hear from you or payment is not received within 10 days upon receipt of this letter we will exercise our rights under the note you signed. This includes, but is not limited to, garnishment of present or future wages and repossession of security where applicable. Please avoid added costs to you and damage to your credit by paying what you owe per your contract.
DELQ
CDMAT1 Full Renewal Account Number Certificate Type Date Issued Maturity Date New Maturity Date Current Balance Renewal Amount Renewal Type Transfer Account # APY after Maturity
Your certificate will mature on the maturity date noted above. Unless you transfer or withdraw the funds within 10 days after maturity, your account will automatically renew for an additional term.
48 Member Notices
Event ID Description Available Fields Default Text Attached to Form
CDMAT2 Partial Transfer Account Number Certificate Type Date Issued Maturity Date New Maturity Date Current Balance Renewal Amount Renewal Type Transfer Account # APY after Maturity
Your certificate will mature on the maturity date noted above. Our records indicate that you have requested a partial transfer of the certificate balance to the
transfer account. The renewal amount is stated. Please notify the credit union if you wish to change these instructions.
CDMAT
CDMAT3 Maturity Rate Change Account Number Certificate Type Date Issued Maturity Date New Maturity Date Current Balance Renewal Amount Transfer Account # APY after Maturity
Your certificate will mature on the maturity date noted above. If we do not hear from you, your account will
earn dividends at the APY shown above. CDMAT
CDMAT4 Chk or 0% After Mat Account Number Certificate Type Date Issued Maturity Date New Maturity Date Current Balance Renewal Amount Transfer Account # APY after Maturity
Your certificate will mature on the maturity date shown above. If you have made prior arrangements for the disposition of this certificate by an automatic check withdrawal, you may disregard this notice. If no other arrangements have been made prior to the maturity date, this account will NOT earn dividends after it matures.
CDMAT
CDMAT5 Full CD Transfer Account Number Certificate Type Date Issued Maturity Date New Maturity Date Current Balance Renewal Amount Transfer Account # APY after Maturity
Your certificate will mature on the maturity date noted above. At that time the balance in the certificate will be transferred to the transfer account also noted and will earn dividends at the rate the recipient account is earning.
Member Notices 49
Event ID Description Available Fields Default Text Attached to Form
CRCNSF Credit Card - NSF
Used only for custom PSCU/FDR interface for credit card payment files
Account Number Transaction Date Fee Amount Amount
There were insufficient funds in your checking or savings account to cover the credit card transaction listed above. Please enter any fee listed into your records. You will need to make a deposit to bring your account up to date.
CRCODP Credit Card - ODP
Used only for custom PSCU/FDR interface for credit card payment files
Account Number Transaction Date Fee Amount Amount
Withdrawal Account #
On the above date the credit card item listed above was presented for payment. In order to pay it, funds were advanced from the withdrawal account listed above. Please remember to enter any fee charged into your records.
CVRPMT Contract Pmt Change Account Number Next Payment Date Current Balance Payment Amount New Payment Amount Current Rate
New Rate Available Balance
Based on the parameters set forth on your adjustable rate loan disclosure, your loan payment has changed as stated above.
LNBALL Loan Balloon Payment Due
NOTE: This notice event is automatically triggered 30 days prior to the Maturity Date on the loan account.
Account Number Maturity Date Date Opened Last Payment Date Current Balance Last Payment Amount Payoff Amount
Current Rate
The balloon payment on this loan account is coming due. We have many convenient methods for making payments on your loan. You can use our Home Banking or Audio Response to transfer funds from another account, give us a call to request a transfer, visit any of our convenient branch offices, or mail us a check (please be sure to note the account number on the check).
NOTE: The exact Payoff Amount shown above is correct only if the payment is made on the Maturity Date shown. If you plan to make the payment on a different date, please contact the credit union for the exact payoff amount as of that date.
50 Member Notices
Event ID Description Available Fields Default Text Attached to Form
LNSNGL Single-Payment Loan Due
NOTE: This notice event is automatically triggered 30 days prior to the Maturity Date on the loan account.
Account Number Maturity Date Date Opened
Original Loan Amount Payoff Amount Current Rate
This notice is to remind you that the payment on this loan account is now due. There are many convenient methods for making payments on your loan. You can use our Online Banking or Audio Response to transfer funds from another account, give us a call to request a transfer, visit any of our convenient branch offices, or mail us a check (please be sure to note the account number on the check).
NOTE: The exact Payoff Amount shown above is correct only if the payment is made on the maturity date shown. If you plan to make the payment on a different date, please contact the credit union for the exact payoff amount as of that date.
LOANL1 Level 1 Past Due
(Used for General notice group)
Account Number Next Payment Date Date Opened Last Payment Date Current Balance Amount Delinquent* Fine Amount Payment Amount Last Payment Amount Interest Due Delinquent Months Delinquent Days Delinquent Level
*NOTE: The Amount Delinquent printed DOES NOT include the fine amount, if any.
Apparently you have overlooked payment of your
Member Notices 51
Event ID Description Available Fields Default Text Attached to Form
LOANL2 Level 2 Past Due
(Used for General notice group)
Account Number Next Payment Date Date Opened Last Payment Date Current Balance Delinquent Amount* Fine Amount Payment Amount Last Payment Amount Interest Due Delinquent Months Delinquent Days Delinquent Level
*NOTE: The Amount Delinquent printed DOES NOT include the fine amount, if any.
**** SECOND NOTICE **** PLEASE RESPOND **** The payment on your loan account continues to be past due. Our records indicate that you have not responded to the first notice of late payment. Please remit your payment now to avoid possible damage to your credit rating and further collection efforts or contact our collection department to make repayment arrangements.
DELQ
LOANL3 Level 3 Past Due
(Used for General notice group)
Account Number Next Payment Date Date Opened Last Payment Date Current Balance Amount Delinquent* Fine Amount Payment Amount Last Payment Amount Interest Due Delinquent Months Delinquent Days Delinquent Level
*NOTE: The Amount Delinquent printed DOES NOT include the fine amount, if any.
**** THIRD NOTICE **** PLEASE RESPOND **** Two notices have been sent to you in regard to this past due loan with no response from you. Please remit the payment now to avoid possible damage to your credit rating and further collection efforts. Payment is expected upon receipt of this notice unless other arrangements are made with our collection department.
52 Member Notices
Event ID Description Available Fields Default Text Attached to Form
LOANL4 Level 4 Past Due
(Used for General notice group)
Account Number Next Payment Date Date Opened Last Payment Date Current Balance Amount Delinquent* Fine Amount Payment Amount Last Payment Amount Interest Due Delinquent Months Delinquent Days Delinquent Level
*NOTE: The Amount Delinquent printed DOES NOT include the fine amount, if any.
**** FINAL NOTICE **** PLEASE RESPOND **** Consider this the last notice of past due loan
payments. If we do not hear from you or payment is not received within 10 days upon receipt of this letter