Press the button at the bottom of the panel that corresponds to your desired transfer type

• Press the Transfer button to immediately transfer the call to the recipient.

Figure 4-16 Transfer panel

• Press the Intercom button to transfer the call to the intercom system.

• Press the To Mailbox button to transfer the call to the recipient’s voice mailbox.

• Press Whisper Page to send a whisper page to the recipient.

4.6.3.3 Guided Transfer

ShoreTel Communicator provides Guided Transfer when initiating one call while another call is connected. When you initiate a new call while another call is in progress, the call in progress is placed on hold and becomes the guided call.

When the second call reaches the Proceeding or Connected state, the cell for the first call displays Guided Transfer Conference buttons labeled Transfer, Conference, and No Thanks, as shown in Figure 4-17. The Transfer and No Thanks buttons are always active;

the Conference button is inactive while the second call is in Proceeding state and becomes active when the second call reaches Connected state.

• When you press the Transfer button before the call reaches the Connected button, the call is immediately transferred.

• When you press the Transfer button after the second call reaches the Connected state, ShoreWare performs a consultative transfer where the first call is the transferred call and the second call is to the transfer recipient.

• When you press the Conference button, ShoreTel Communicator either initiates or continues a conference by adding the new call to the conference. ShoreTel

Communicator disables the Transfer button when a Conference call is active.

Figure 4-17 Guided Transfer panel

4.6.3.4 Transfer to Voice Mail

The Main window provides several options for transferring callers to your voice mailbox.

To send a caller to your voice mailbox from ShoreTel Communicator, perform one of the following:

• Right click the call cell and select To Voice Mail

• Select Call -> To Voice Mail from the main menu.

• Click the Application Button and select Call -> To Voice Mail.

• Right click the ShoreTel Tray icon and select Call -> To Voice Mail.

• Press Ctrl+Y

4.6.3.5 Transfer to Auto Attendant

The Main window provides several options for transferring callers to the auto attendant.

To send a caller to the auto attendant from ShoreTel Communicator, perform one of the following:

• Right click the call cell and select To Auto Attendant

• Select Call -> To Auto Attendant from the main menu.

• Click the Application Button and select Call -> To Auto Attendant.

• Right click the ShoreTel Tray icon and select Call -> Auto Attendant.

4.6.4 Call Interruptions

4.6.4.1 Hold

The Hold function maintains the state of a call while suspending the conversation. Calls that you place on hold remain associated with your extension; you can only resume your held calls from your extension.

When you place a caller on hold and hang up, the telephone rings once after 10 seconds notifying you that a call is on hold. If the first reminder is ignored, the phone rings on a 60-second interval until the call is connected or disconnected.

Call cells for calls that you place on hold remain on the Active Call Area of the main window. The call state indicates that the call is on hold and lists the hold period. Figure 4-18 displays a call cell of a call on hold.

To place the a call on hold, perform one of the following on the call’s cell:

• Click the Hold button on the call cell.

• Right click the call cell and select Hold

• Select Call -> Hold from the main menu.

• Click the Application Button and select Call -> Hold.

• Press Ctrl+H

ShoreTel Communicator indicates the call is on hold in the cell that represents the call.

To pick up a call that is on hold, perform one of the following on the call’s cell:

• Click the Answer button on the call cell.

• Right click the call cell and select Hold or Answer.

• Select Call -> Hold or Answer from the main menu.

• Click the Application Button and select Call -> Hold or Answer.

• Press Ctrl+H or Ctrl+A

ShoreTel Communicator indicates the call is active in the cell that represents the call.

4.6.4.2 Park and Unpark

Parking a call places a call on hold on another extension. This allows you to park a call on one extension and pick it up from a different extension. Unparking a call is retrieving a call that you previously parked on another extension. Calls can be unparked only by the person that parked it.

Pressing the Extension Monitoring programmable button, when it is appropriately

configured by the system administrator, parks the active call on the stack of the monitored extension.

Bounced calls are unanswered parked calls that are returned to the extension from where they were parked after a period specified by the system administrator. Figure 4-19 displays a call cell of a bounced call.

Figure 4-18 Call on Hold call cell

To park a call, perform one of the following on the call’s cell:

Step 1 Perform one of the following:

• Right click the call cell and select Park

• Select Call -> Park from the main menu.

• Click the Application Button and select Call -> Park.

• Press Ctrl+K

Step 2 Begin entering the contact name or number in the data entry field of the Park