Problem: No Printing is occurring on Receipt Printer, including receipts and guest checks
The printer is off. Check that the printer has not been accidentally unplugged or turned off.
The printer is disconnected from the workstation. Check the cable from the printer to the computer.
The license file is not installed. This is the case only if none of the printers on the system are printing.
The workstation with the adopted printers is open to the Manager screen.
Exit the Manager screen and try again.
The printer is adopted at the wrong workstation. From the Manager screen, choose Printers. Locate the printer that is not printing and make sure it is adopted at the station it is to print at. Then, go to the other terminals and make sure it is not adopted elsewhere. A printer should only be adopted at one location. To fix this, exit the Workstation software, and then restart the Workstation software. From the Manager screen, choose Printers. From Receipt Printer, choose Edit Adoption and choose Test Print.
Problem: Kitchen printer is not printing.
The printer is off or out of paper.
The printer is not adopted to a workstation.
The Job in use is not allowed to print to that printer.
The items are not set to go to that printer.
The printer is adopted at two different workstations, so jobs are coming out somewhere else. A printer should only be adopted at one location.
If you want to make changes to printers, please contact your reseller. UNLESS YOU HAVE PHYSICALLY MOVED OR REPLACED A PRINTER, CHANGING A PRINTER ADOPTION THAT WAS RECENTLY WORKING IS UNLIKELY TO FIX THE ISSUE, AND MAY WORSEN IT!
Problem: The cash drawer will not open.
Check for proper operation by using the ―Test Print‖ in the printer adoption screen in Manager Mode.
Check that the user has cash drawer privileges and No Sale privilege.
Clock Out and Clock In at the Workstation with the cash drawer attached, and pick the proper cash drawer. Clock in where you will be operating the cash drawer and choose the correct cash drawer.
Check to ensure that the cash drawer is not locked.
Everything that applies to printer failures also applies to cash drawers.
Printer must be fully functional to enable cash drawer.
Problem: Occasionally, a kitchen print will come out more than one time when only one copy is expected.
There are Choices set to print at the printer. Setting a Choice to print to a printer causes an additional job to be generated when the Choice is made.
From the Manager screen, select Printers. Locate the printer with the multiple printouts, and choose Edit. You can now see if any Choices are printing to the printer. Remove Choices to print at printer, if found.
The print spooler is re-trying the job repeatedly. Usually this is due to a bad connection to the printer, so the spooler is unable to get printer status. This is very rare.
A menu item is printing to two master printers, which are adopted to the same physical printer. For example, you have a hot side and a cold side both printing chits, but are sharing the printer. Check the menu items that printed twice and see where they are set to print.
Important
Problem: A serial printer will not print from Dinerware. Other printers in the system work.
Check the cables, power, paper, adoptions, etc.
Cycle the power by turning off the printer, waiting five seconds, and then turning it back on.
Operate the auto-cutter wheel under the hatch on the front of the printer to move the blade through its full throw. The cutter wheel error is indicated by the printer‘s error light blinking several times in succession.
If everything above appears to be OK, you almost certainly have a faulty null-modem cable. All null-modem cables are not created equal. Many RJ-45 to Cat-5 adapters use the minimum 3 wires to implement the
connection. This configuration does not support the two-way communication used in Dinerware to get printer status. Replace the adapters or cable.
Problem: The last couple of lines are cut off each print.
Check to be sure you have chosen the correct model of printer in the Printer Adoption dialog. Dinerware compensates for different paper cutter geometry according to this setting.
Problem: Remote prints are double-spaced or characters are cut off the left or right side..
Check the printer width settings.
Problem: Long remote prints are cut off part way through.
Check ―Slow Dot Matrix Printer‖ in the printer adoption dialog. This causes Dinerware to compensate for buffer overflow.
Problem: Occasionally a remote printer stops working and must have the power cycled.
This is almost always an intermittent connection problem. Live with it, or re-route the cable. When running printer cables, keep them well away from kitchen appliances, refrigeration, etc. This problem can occur even when power protection is installed.
Problem: Remote prints are coming out at random workstations.
The Master Printer is adopted at more than one workstation. Note that if you assign items to print at, for example, ―Receipt at Main Station,‖ and then you adopt this printer at each station, this will not cause the job to be printed at the station where it was created. If you need to get chits for valet parking or for the wine steward, assign them to print at a convenient central location.
You are running the workstation from a shared directory. Each workstation stores local printer adoption information in the execution directory. When you run the workstation from a shared directory, all workstations think they have the same printer adoptions.