OCHSNER HEALTH SYSTEM, New Orleans, Louisiana 2011 - present
Human Resources Director, Talent Management and Organizational Effectiveness
• Responsible for creating and directing the leadership development, performance management, change management, employee engagement, and service excellence processes for leaders.
• Working with the Executive Office team, design, develop, implement, and assess nominated leadership development solutions for high potential employees
• Developed a Supervisor Leadership Program to develop Ochsner’s 600 frontline leaders
• Revised the performance management process to meet organizational strategic initiatives.
• Developed a mentoring framework to address retention issues with new hires • Developed training classes to address diversity and inclusion values in the
organization
• Implemented blended learning solutions to meet the learning and business financial needs of geographically dispersed employees
• Developed communication and marketing strategies for Ochsner Leadership Institute
• Developed performance metrics and goals for the Ochsner Leadership Institute team.
• Manage a staff of six exempt employees
• Received the 2011 Ochnser New Leader of the Year Award
ENTERGY CORPORATION., New Orleans, Louisiana 2008 - 2011
Manager, Training and Development
• Led the development and execution of a fully integrated organizational and training development strategy to meet business goals
• Chair of the employee development advisory council, consisting of the CEO of Entergy Louisiana and Sr. VP’s of the business units to design, develop, and implement customized change management, organizational effectiveness, and organizational development interventions.
• Developed a performance management process to meet organizational strategic initiatives.
• Managed vendor/supplier relationships, including contract negotiations • Developed an on-boarding process to address retention issues with new hires • Implemented alternative learning solutions (i.e., e-learning and webcasting) to
meet the learning and business financial needs of geographically dispersed Entergy employees
• Developed communication strategies around employee development offerings and services
• Developed performance metrics and goals for the Employee Development team. • Managed a budget of $1.2 million and five staff
SHELL EXPLORATION AND PRODUCTION CO., New Orleans, Louisiana 2007 - 2008
Human Resources Account Manager/Business Advisor
• HR lead on the Exploration and Production Leadership Team
• Managed global human resources processes, including employee relations, leadership development, change and performance management, succession planning, engagement strategies, staffing, diversity, employee relations, and expatriation, for offshore and onshore sites, and a chemical/gas plant in Alabama. • Enhanced the talent acquisition process to address recruiting, retention, and
onboarding issues
• Created diversity talent, recruitment, and retention programs, such as the Women’s Career Development Program, DPEP (recruitment focused on the hiring of people of color and women), and the Operations Supervisors Development Program.
• Given a Special Recognition Award for establishing a daycare partnership downtown for employees, an identified need based on the results of the women’s recruitment and retention study.
• Conduct Executive, Mid-Level, Frontline Leadership, and Verbal 360 Development sessions.
• Member of the employee board advisory committee for diversity employee networks
• Oversee and direct an HR analyst and an HR associate; encourage ongoing development of staff.
• Interface with HSE and corporate security to provide safety and wellness training programs.
HUMANA, INC., Metairie, Louisiana 2005 - 2007
Human Resources Consultant
• Created and managed organizational development and workforce planning strategies to optimize business results in 26 states.
• Provided HR support to the Regional Vice-President, 3 Market Presidents, and associates.
• Responsible for understanding the competitive and regulatory environment, and how the components of Humana's business model interrelate to increase
competitiveness in the marketplace.
• DDI certified in Targeted Selection and Essentials of Leadership
TELECORP/AT&T WIRELESS, New Orleans, Louisiana 2000 – 2005
Regional Human Resources Manager
• Directed the HR start-up for TeleCorp Communications, Inc., later purchased by AT&T Wireless.
• Managed the organizational development/training, employment, employee relations, compensation, and benefit administration functions for the 43 stores in the Southeast Region.
• Developed and delivered training sessions on leadership development, performance appraisals, conflict resolution, succession planning, behavioral interviewing, and employment law.
• Managed a budget of $900,000; Supervised 4 staff members • Corporate liaison for Community Partnerships
• Provided HR services during merger/acquisition with Cingular Wireless • Received the “Spirit of Excellence Award”, 2003
GOLDEN RULE INSURANCE CO., Indianapolis, IN 1997 – 2000
Employment/Employee Relations Specialist
• Managed the employment, training, and employee relations functions for the Executive and Regional Offices.
• Co-developer and trainer of in-house management development programs. • Conducted Zenger-Miller Frontline Leadership training and LOMA “The Edge”
training programs.
• Certified in administering the Myers-Briggs and Kolbe Index psychological tests
PURDUE UNIVERSITY SCHOOL OF SCIENCE (IUPUI), Indianapolis, IN
1994 – 1996
Research/Teaching Assistant
• Taught an undergraduate experimental psychology course to sophomore and junior college students.
• Developed teaching materials such as syllabi, visual aids, answer keys, supplementary notes, and examinations.
• Evaluated and assigned grades to examinations, assignments, and papers; recorded grades.
• Returned assignments to students in accordance with established deadlines. • Scheduled and maintained regular office hours to meet with students.
• Provided statistical analysis assistance to faculty members or staff for laboratory or field research.
• Co-authored several publications
o Shermis, Mark D. and Lombard, Danielle (1999), "A Comparison of Survey Data Collected by Regular Mail and Electronic Mail
Questionnaires", Journal of Business and Psychology, 14(2): 351 - 354. o Shermis, Mark D. and Lombard, Danielle (1998), "Effects of Computer-
Based Test Administrations on Test Anxiety and Performance. Computers in Human Behavior, 14(1), 111-123.
o Shermis, Mark D., Wolting, Mary, and Lombard, Danielle (1996), "Development of a Computerized Test for College Reading Placement". Journal of Developmental Education, 20(2), 18-24.