The evaluation of the Programme and its implementation strengths and weaknesses, as well as elaboration of the programme development plan is the task of the Programme administration, departments, institutes and the Faculty, which includes analysis of various issues, the learning outcome assessment and planning.
Based on the survey results, the assessment of the current programme and the strengths and weaknesses of its implementation has been performed and these conslusions are shown in Table 11.
Table 11
SWOT analysis of the Study Programme “TotalQuality Management”
Strengths Weaknesses
Students:
• high-quality, modern education;
• good career prospects;
• opportunities to continue their education in the doctoral programme;
• the opportunity for students to influence the study process.
Students:
• students being employed simultaneously with studies because of the financial circumstances;
• lack of motivation and knowledge of foreign languages, which significantly affects the quality of study process. Study process:
• opportunity to influence the study process with the help of feedback;
• good infrastructure and material basis;
• the use of the electronic environment ORTUS in the study process.
Study process:
• research skills are not sufficiently developed;
• several subjects provide mostly theoretical knowledge;
• some teachers’ lecture materials are not fully available.
Academic staff:
• motivated and professionally qualified staff;
• democratic relationships between teachers and students;
• participation in scientific conferences.
Academic staff:
• the age structure of the academic staff;
• insufficient presence of guest lecturers in the implementation of the
programme;
• some teachers’ work schedule is very tight.
Other factors:
• business links with employers and their associations.
Other factors:
• insufficient activity in raising funds from outside.
Opportunities Threats
- students have ample opportunities to study in foreign universities exchange
programmes;
- development of the Programme in cooperation with foreign partners and employers in Latvia;
- Master Thesis topics focused on quality problem solution;
- closer cooperation with employers’ organizations;
- opportunities to offer refresher courses in quality management for companies.
- insufficient state funding; - high tuition fees;
- reduction in the number of potential applicants’ due to the demographic situation.
In relevance with the assessment, the Programme administration in cooperation with the FEEM management plans to maximally minimize the weaknesses. One of the priority tasks of the Faculty and Programme Administration is to improve the age structure of the academic staff by inviting younger teachers.
The most important tasks related to Programme implementation and the Institute for Quality Engineering activity development, and their execution during the past two years are shown in Table 12.
Table 12
The tasks and their realizationduring the past two years
Tasks Task execution
To regularly review and
update the study courses All the study courses are updated, the list of literature is reviewed and the planned learning outcomes are defined. The study subject register and ORTUS data base have been updated.
To improve the internship organization system
The regulations for specialization internship have been revised.
To develop and publish training materials
A number of educational and methodological materials have been developed. Please see section 8.2.
To attract employers to the study process
implementation and development
The Chair of the State examination commission and Commission members are highly qualified professionals. Industry professionals participate in the implementation of the study process. Master Thesis are advised and reviewed and internship is supervised by industry professionals. To improve materially
technical basis and material resources necessary for the studies
Students learn in well-furnished classrooms at Ezermalas street 6k, which are equipped with the co-financing of the Institute for Quality Engineering. The offices, classrooms, teachers’ room, computer labs have been well-equipped, hardware has been purchased.
To update teaching plans for the semester
Plans for the semester have been revised and corrected, as a result of that all the study courses of Block A have a final assessment – an examination.
To raise the academic staff’s professional qualification
The academic staff have participated in various international conferences with reports. Please see information in part 8.2 and in Appendices 14 and 17. The teaching staff have participated in e-learning courses for the use of ORTUS environment.
To advertise and promote the benefits of the study
programme
In 2011 promotional materials have been prepared and published, open days for the Programme and participation at the trade fair “School” have been organized, promotional articles and advertisements in newspapers have been prepared.
To promote international cooperation
Ongoing work within the framework of cooperation agreements is being carried out.
Study programme “Total Quality Management” development plan includes objectives, as summarized in Table 13.
Table 13
Programme development plan
No. Activities Performers Timeframe
1. To regularly review and adjust the study courses, according to the standards of professional
training and industry development trends.
Programme director
constantly 2. To provide the study process with all kinds of
educational materials, including active use of the electronic environment ORTUS.
Programme director
No. Activities Performers Timeframe
3. To involve students in research work. To participate in students’ applied and scientific research and conferences.
Academic staff, Institute director
constantly 4. To organize international seminars and
conferences, to promote the academic staff and students’ international mobility.
Institute director, academic staff
constantly 5. To continue and to strengthen international
cooperation under the signed agreements.
Institute director constantly 6. To regularly develop and publish study materials
and research papers. To identify current applied and scientific research directions to support the research done in the defined directions.
Academic staff constantly
7. To support and motivate the academic staff to regularly improve their knowledge and skills in seminars and courses.
Institute director during
academic year 8. To reinforce the feedback by carrying out student
surveys, improving the study process.
Institute director after each semester 9. To keep track of students’ achievement rates. Programme
director after each semester 10 To invite employers to join in study process
organization, implementation, and development. Programme director constantly 11. To supplement programme implementation
resources.
Institute director during
academic year 12. To promote the Programme benefits, advertising
opportunities to study particularly this programme.
Programme director
during
academic year Professional Master’s Study Programme
“Total Quality Management” Self-Assessment Work Group
Professor J.Mazais Professor J.Rudņevs Assistant professor I.Mežinska
Director of the programme Dr.oec. I.Lapiņa 08/04/2011
List of Appendices
1. Professional Master Study programme „Total Quality Management” ... 3
2. Changes within the Study programme (only in Latvian) ... 6
3. List of the Professional Master Study programme „Total Quality Management”
courses (scope and plan of implementation) - full-time studies ... 7
4. List of the Professional Master study programme „Total Quality Management”
courses (scope and plan of implementation) - part - time studies ... 11
5. Sample copy of the Diploma and the Diploma Supplement on the completion of the
professional Master Study programme „Total Quality Management” ... 15
6. Compliance of the professional Master Study programme with the Profession
Standard „Quality management system manager” (PS 0148) ... 28
7. List of the academic staff involved in the implementation of the Study programme,
their employment relations with RTU and the courses taught ... 30
8. RTU Rector order on State Examination Commission (only in Latvian) ... 35
9. The Study programme’s: 1) Sample copy of the Students’Questionnaire 2) Sample
copy of Graduates’ Questionnaire 3) Sample copy of Employers’ Questionnaire ... 36
10. Comparison of the Study programme with similar accredited study programmes in
higher education institutions in Latvia ... 41
11. Comparison of the Study programme with similar accredited study programmes in
higher education institutions in the member states of the European Union ... 44
12. Sites of keeping documents, regulations, laws and other regulatory provisions of the
Study programme „Total Quality Management” ... 47
13. Courses syllabi of the professional Master Study programme „Total Quality
Management” (see additional Appendix)... 50
14. Curriculum Vitae (CVs) of the academic staff involved in the Study programme
(see additional Appendix) ... 51
15. Sample copy of Agreement of Intent on realization of students practice ... 52
Appendix 1
Professional Master Study programme
„Total Quality Management”
RĪGA TECHNICAL UNIVERSITY Faculty of Engineering Economics and Management
Institute for Quality Engineering
Study programme has been approved by the RTU Senate on 24 September 2001, Minutes No.461 Study programme has been amended by the RTU Senate on 28 February 2011, Minutes No. 547
Vice Rector for Academic Affairs _____________________
U.Sukovskis on 1st March, 2011
STUDY PROGRAMME
Title: Total Quality Management Study level: Professional master studies Code of education
qualification:
46345
Academic prerequisites: 1) professional bachelor degree in quality management or equivalent
2) professional bachelor degree and/or 2nd level professional higher education 3) academical bachelor degree
Scope of studies: 1) 40 CP 2) 80 CP 3) 120 CP
Studies: Full-time studies, part - time studies Nominal duration of the
programme:
1) full-time studies - 1 year, part-time studies – 1,5 years 2) full-time studies - 2 years, part-time studies – 2,5 years 3) full-time studies - 3 years, part-time studies – 3,5 years Degree conferred: 1) and 2) professional master degree in Quality Management
3) professional master degree in Quality Management and qualification of quality management system specialist
Programme accredited: from 07.10.2009. to 31.12.2011, Accreditation Certificate No. 023-1733 Programme director: Dr.oec. I.Lapiņa
The Code of the study programme IGK0 Enrolment starting with 2011/2012
Programme subjects and their scope in credit points (CP)
1) 40 CP 2) 80 CP 3) 120 CP
A. COMPULSORY CORE SUBJECTS 8 CP 30 CP 30 CP
1. Integrated Management Systems 4 CP 4 CP 4 CP 2. New Product and Process Development
Methodology 4 CP
4 CP 4 CP
3. Quality Management - 6 CP 6 CP
4. Quality Management (Study Project) - 2 CP 2 CP 5. Quality Cost and Resource Analysis - 4 CP 4 CP 6. Process Analysis and Control - 4 CP 4 CP 7. Strategy and Change Management - 4 CP 4 CP 8. Corporate Social Responsibility and Business Ethics - 2 CP 2 CP
B. COMPULSORY ELECTIVES 6 CP 24 CP 30 CP
B.1. Professional branch specialization courses 4 CP 16 CP 22 CP
1.1. Process Management Methodes 4 CP 4 CP 4 CP
1.2. Risk Analysis 4 CP 4 CP 4 CP
1.3. Conformity Assessment - 4 CP 4 CP
1.5. Quality Management Systems - 2 CP 2 CP 1.6. CAQ Computer Aided Quality Control - 2 CP 2 CP 1.7. Probability Theory and Applied Methods of Statistics - 4 CP 4 CP 1.8. Quality Assurance Methods (Study Projects) - - 2 CP
B.2. Humanities/social and management subjects - 4 CP 4 CP
2.1. Presentation Skills - 2 CP 2 CP 2.2. Research Methodology - 2 CP 2 CP 2.3. Business Sociology - 2 CP 2 CP 2.4. Organizational Psychology - 2 CP 2 CP B.3. Pedagogy, psychology 2 CP 2 CP 2 CP 3.1. Pedagogy 2 CP 2 CP 2 CP 3.2. Psychology 2 CP 2 CP 2 CP B.4. Languages - 2 CP 2 CP 4.1. Special English - 2 CP 2 CP 4.2. Special German - 2 CP 2 CP D. PRACTICAL PLACEMENT 6 CP 6 CP 32 CP 1. Practical placement 6 CP 6 CP 6 CP 2. Practical placement - - 26 CP E. STATE EXAMINATION 20 CP 20 CP 28 CP 1. Master Thesis 20 CP 20 CP -
2. Master Thesis with Project part - - 28 CP
Kopā: 40 CP 80 CP 120 CP
The programme with amendments has been accepted by the FEEM Management and Administration studies programmes Comission on 14 February 2011, Minutes No.39 (Chairperson of the Comission, prof. E.Gaile-Sarkane)
The programme with amendments has been accepted by the Council of the Faculty of
Engineering Economics and Management on 14 February 2011, Minutes No.39 (Chairperson of FEEM Council, prof. R.Počs)
Appendix 2
Changes within the Study programme
(only in Latvian)
Extract from FEEM Council Minutes No.39 of
14 February 2011
Appendix 3
List of the Professional Master Study programme
„Total Quality Management”
courses (scope and plan of implementation)
Study programme implementation (40 CP)
Code Course Scope of the course Mode of assess ment Plan of implementation, CP CP H Semesters 1 2A. COMPULSORY CORE SUBJECTS 8 CP 8 MKI510 Integrated Management Systems 4 64 E 4 IVZ719 New Product and Process Development
Methodology
4 64 E 4
B. COMPULSORY ELECTIVES 6 CP
B1. Professional branch specialization courses 4 CP 4 MKI709 Process Management Methods 4 64 E 4
IKI700 Risk Analysis 4 64 E 4
B2. Pedagogy and psychology 2 CP 2
HSP446 Pedagogy 2 32 I 2
HSP484 Psychology 2 32 I 2
D. PRACTICAL PLACEMENT 6 CP 6
MKI701 Practical Placement 6 240 D 6
E. STATE EXAMINATION 20 CP 10 10
MKI002 Master Thesis 20 800 D 10 10
Total 40 20 20
Abbreviations:
Study programme implementation (80 CP)
Code Course
Scope of the course
Mode of assess
ment Plan of implementation, CP
CP H
Semesters
1 2 3 4
A. COMPULSORY CORE SUBJECTS 30 CP 10 8 12 MKI510 Integrated Management Systems 4 64 E 4 IVZ719 New Product and Process
Development Methodology
4 64 E 4
IKI702 Quality Management 6 96 E 6
IKI704 Quality Management (Study Project)
2 32 D 2
MKI704 Quality Cost and Resource Analysis
4 64 E 4
IKI703 Process Analysis and Control 4 64 E 4 IUE508 Strategy and Change
Management
4 64 E 4
IVZ718 Corporate Social Responsibility and Business Ethics
2 32 E 2
B. COMPULSORY ELECTIVES 24 CP 10 10 4
B1. Professional branch specialization
courses 16 CP 6 8 2
MKI709 Process Management Methods 4 64 E 4
IKI700 Risk Analysis 4 64 E 4
MKI708 Conformity Assessment 4 64 E 4 MKI710 Conformity Assessment ( Study
Project)
2 32 D 2
MKI705 Quality Management Systems 2 32 E 2 IKI705 CAQ Computer Aided Quality
Control
2 32 E 2
IĀS702 Probability Theory and Applied Methods of Statistics
4 64 E 4 B2.Humanities/social and management
subjects
4 CP 2 2
HFL433 Presentation Skills 2 32 I 2
IET702 Research Methodology 2 32 I 2
HSP488 Business Sociology 2 32 I 2
HSP489 Organizational Psychology 2 32 I 2
B3. Pedagogy and psychology 2 CP 2
HSP446 Pedagogy 2 32 I 2
HSP484 Psychology 2 32 I 2
B4. Languages 2CP 2 VID705 Special English 2 32 E 2
VID706 Special German 2 32 E 2
D. PRACTICAL PLACEMENT 6 CP 6
MKI701 Practical Placement 6 240 D 6
E. STATE EXAMINATION 20 CP 2 4 14
MKI002 Master Thesis 20 800 D 2 4 14
Total 80 20 20 20 20
Abbreviations:
Study programme implementation (120 CP) Code Course Scope of the course Mode of asse ssme nt Plan of implementation, CP CP H Semesters 1 2 3 4 5 6
A. COMPULSORY CORE SUBJECTS 30 CP 1 0
8 12
MKI510 Integrated Management Systems 4 64 E 4
IVZ719 New Product and Process Development Methodology
4 64 E 4
IKI702 Quality Management 6 96 E 6
IKI704 Quality Management (Study Project)
2 32 D 2
MKI704 Quality Cost and Resource Analysis
4 64 E 4
IKI703 Process Analysis and Control 4 64 E 4
IUE508 Strategy and Change Management 4 64 E 4
IVZ718 Corporate Social Responsibility and Business Ethics
2 32 E 2
B. COMPULSORY ELECTIVES 30 CP 10 12 6 2
B1. Professional branch specialization
courses 22 CP 8 10 4
MKI709 Process Management Methods 4 64 E 4
IKI700 Risk Analysis 4 64 E 4
MKI708 Conformity Assessment 4 64 E 4
MKI710 Conformity Assessment (Sudy Project)
2 32 D 2
MKI705 Quality Management Systems 2 32 E 2
IKI705 CAQ Computer Aided Quality Control
2 32 E 2
IĀS702 Probability Theory and Applied Methods of Statistics
4 64 E 4
IKI707 Quality Assurance Methods (Study Project)
32 E 2 B2.Humanities/social and management
subjects
4 CP 2 2
HFL433 Presentation Skills 2 32 I 2
IET702 Research Methodology 2 32 I 2
HSP488 Business Sociology 2 32 I 2
HSP489 Organizational Psychology 2 32 I 2
B3. Pedagogy and psychology 2 CP 2
HSP446 Pedagogy 2 32 I 2
HSP484 Psychology 2 32 I 2
B4. Languages 2 CP 2
VID705 Special English 2 32 E 2
VID706 Special German 2 32 E 2
D. PRACTICAL PLACEMENT 32 CP 6 18 8
MKI010 Practical Placement 26 1040 D 6
MKI701 Practical Placement 6 240 D 18 8
E. STATE EXAMINATION 28 CP 2 14 12
MKI706 Master Thesis with Project Part 28 1120 D 2 14 12
Total 120 2
0
20 20 20 20 20
Abbreviations:
Appendix 4
List of the Professional Master study programme
„Total Quality Management”
courses (scope and plan of implementation)
- part - time studies
Study programme implementation (40 CP)
Code Course
Scope of the course
Mode of assess
ment Plan of implementation, CP
CP H
Semesters
1 2 3
A. COMPULSORY CORE SUBJECTS 8 CP 8 MKI510 Integrated Management Systems 4 64 E 4 IVZ719 New Product and Process
Development Methodology
4 64 E 4
B. COMPULSORY ELECTIVES 6 CP
B1. Professional branch specialization courses 4 CP 4
MKI709 Process Management Methods 4 64 E 4
IKI700 Risk Analysis 4 64 E 4
B2. Pedagogy and psychology 2 CP 2
HSP446 Pedagogy 2 32 I 2
HSP484 Psychology 2 32 I 2
D. PRACTICAL PLACEMENT 6 CP 2 4
MKI701 Practical Placement 6 240 D 2 4
E. STATE EXAMINATION 20 CP 5 7 8
MKI002 Master Thesis 20 800 D 5 7 8
Total 40 13 13 14
Abbreviations:
Study programme implementation (80 CP)
Code Course
Scope of the course
Mode of assess
ment Plan of implementation, CP
CP H Semestri
1 2 3 4 5
A. COMPULSORY CORE SUBJECTS 30 CP 10 4 8 8 MKI510 Integrated Management Systems 4 64 E 4 IVZ719 New Product and Process
Development Methodology
4 64 E 4
IKI702 Quality Management 6 96 E 6
IKI704 Quality Management (Study Project) 2 32 D 2
MKI704 Quality Cost and Resource Analysis 4 64 E 4 IKI703 Process Analysis and Control 4 64 E 4
IUE508 Strategy and Change Management 4 64 E 4 IVZ718 Corporate Social Responsibility and
Business Ethics
2 32 E 2
B. COMPULSORY ELECTIVES 24 CP
B1. Professional branch specialization courses 16 CP 6 10 MKI709 Process Management Methods 4 64 E 4
IKI700 Risk Analysis 4 64 E 4
MKI508 Conformity Assessment 4 64 E 4 MKI326 Conformity Assessment (Study
Project)
2 32 D 2
MKI705 Quality Management Systems 2 32 E 2 IKI705 CAQ Computer Aided Quality
Control
2 32 E 2
IĀS702 Probability Theory and Applied Methods of Statistics
4 64 E 4
B2.Humanities/social and management subjects
4 CP 2 2
HFL433 Presentation Skills 2 32 I 2
IET702 Research Methodology 2 32 I 2
HSP488 Business Sociology 2 32 I 2
HSP489 Organizational Psychology 2 32 I 2
B3. Pedagogy and psychology 2CP 2
HSP446 Pedagogy 2 32 I 2
HSP484 Psychology 2 32 I 2
B3. Languages 2 CP 2
VID705 Special English 2 32 E 2
VID706 Special German 2 32 E 2
D. PRACTICAL PLACEMENT 6 CP 2 4
MKI701 Practical Placement 6 240 D 2 4
E. STATE EXAMINATION 30 CP 2 4 14
MKI002 Master Thesis 20 800 D 2 4 14
Total 80 16 16 16 16 16
Abbreviations:
Study programme implementation (120 CP)
Code Course Scope of the course M ode of eass essment Plan of implementation, CP CP sk. St. Semesters 1 2 3 4 5 6 7A. COMPULSORY CORE SUBJECTS 30 CP 10 4 8 4 4
MKI510 Integrated Management Systems 4 64 E 4
IVZ719 New Product and Process Development Methodology
4 64 E 4
IKI702 Quality Management 6 96 E 6
IKI704 Quality Management (Study
Project) 2 32 D 2
MKI704 Quality Cost and Resource
Analysis 4 64 E 4
IKI703 Process Analysis and Control 4 64 E 4
IUE508 Strategy and Change Management 4 64 E 4
IVZ718 Corporate Social Responsibility
and Business Ethics 2 32 E 2
B. COMPULSORY ELECTIVES 30 CP
B1. Professional branch specialization courses 22 CP 6 6 10
MKI709 Process Management Methods 4 64 E 4
IKI700 Risk Analysis 4 64 E 4
MKI508 Conformity Assessment 4 64 E 4
MKI326 Conformity Assessment (study
project) 2 32 D 2
MKI705 Quality Management Systems 2 32 E 2
IKI705 CAQ Computer Aided Quality Control
2 32 E 2
IĀS702 Probability Theory and Applied
Methods of Statistics 4 64 E 4
IKI707 Quality Assurance Methods
(Study Project) 2 32 E 2
B2. Humanities/social and management subjects
4 CP 4
HFL433 Presentation Skills 2 32 I 2
IET702 Research Methodology 2 32 I 2
HSP488 Business Sociology 2 32 I 2
HSP489 Organizational Psychology 2 32 I 2
B3. Pedagogy and psychology 2 CP 2
HSP446 Pedagogy 2 32 I 2
HSP484 Psychology 2 32 I 2
B4. Languages 2 CP 2
VID705 Special English 2 32 E 2
VID706 Special German 2 32 E 2
D. PRACTICAL PLACEMENT 32 CP 2 6 6 6 6 2 4
MKI010 Practical Placement 26 1040 D 2 6 6 6 6
MKI701 Practical Placement 6 240 D 2 4
E. STATE EXAMINATION 28 CP 8 8 12
MKI706 Master Thesis with Project Part 28 1120 D 8 8 12
Total 120 18 18 16 18 18 16 16
Abbreviations:
Appendix 5
Sample copy of the Diploma and the Diploma Supplement
on the completion of the professional Master Study
programme
Approved by the State Examination Commission resolution
No. 00 June 22, 20...
Jānis Kalniņš
Identification Number 000000–00000
was awarded
PROFESSIONAL MASTER DEGREE
in quality management
Rector
Leonīds Ribickis
Head of the State Examination
Commission
Jānis Bērziņš
Official stamp or seal
Riga
June 30, 20...
Registration No. 226-000
RIGA TECHNICAL UNIVERSITY
DIPLOMA SUPPLEMENT
Diploma series PD E Nr. 0000, registration No. 226 – 000
This diploma Supplement follows model development by the European Commission, Council of Europe and UNESCO/CEPES. The purpose of the Supplement is to provide sufficient independent data to improve the international „transparency” and fair academic and professional recognition of qualifications (diplomas, certificates etc.). It is designed to provide a description of the nature, level, context and status of the studies that were pursued and successfully completed by the individual named in the Diploma to which this Supplement is appended. It should be free from any value judgements, equivalence statements or suggestions about recognition. Information in all eight sections should be provided. Where information is not provided, the reason should be explained.
1. Information identifying the holder of the qualification
1.1. family name: KALNIŅŠ
1.2. given name: Jānis
1.3. date of birth (day/month/year): 00.00.0000
1.4. date of birth (day/month/year): 000000-00000
2. Information identifying the qualification
2.1. name of the qualification (in original language):
profesionālais maģistra grāds kvalitātes vadībā