9.1 Conclusions and Recommendations
As of now, the mailroom has a solid foundation and process in progress. However, as a team, we decided to formulate ideas that would better enhance their current process. Based on our results from the analysis of all 3 solutions, we suggest that the mailroom at Kennesaw State University further consider these solutions as they would be of benefit for both the students and employees.
Since the students and employees of mailroom are the main users of this facility, it only makes sense to have processes and systems in place that would make their life more simple and easier.
In conclusion, we have 3 recommendations for the mailroom. First, the mailroom should continue to implement the lean six sigma concept of 6s. This concept will not only uphold a standard within the office space, but it will also keep the office area clean and free of clutter. The employees mentioned how organized and neat the office area was after the 6s was implemented by the team. This is something that the employees raved about and seemed to open to keeping around to ensure a certain standard within the office. Secondly, it is recommended that the mailroom invest into purchasing more lockers for the students. The lockers are the most convenient way for students to receive their packages as it is available to them 24/7. If the lockers were placed in the dorm and apartment building on campus, that would make it even more convenient and easily accessible to students that live on campus. Lastly, the mailroom should look into having the card reader implemented, if it is cost effective for the University.
According to the employee survey, the employee’s expressed that this feature would be great addition to the mailroom as they will be able to find all students packages with one simple tap.
This would be helpful for the employees retrieve all packages and package related information for student quicker as well as for the student to receive all the packages and package information faster than the norm.
36
References
[1] Al-Aomar, Raid, et al. “Reducing the Interruption of Power Distribution: A Six Sigma Application.” 2017 2nd International Conference on Knowledge Engineering and Applications (ICKEA), Knowledge Engineering and Applications (ICKEA), 2017 2nd International Conference On, Oct. 2017, pp. 226–230. EBSCOhost,
doi:10.1109/ICKEA.2017.8169934.
[2] Brasser, Nicole. “PHAROS Card Scanners and RICOH Printer.” Received by Brett Teems, 12 Apr. 2021.
[3] Catullo, Marina. “Amazon Lockers Now Available for Use on Campus, More Locations to Come.” The Daily Gamecock at University of South Carolina, 5 Oct. 2020,
www.dailygamecock.com/article/2020/10/amazon-lockers-news-catullo.
[4] Cotts, David G. Roper, Kathy O. Payant, Richard P.. (2010). Facility Management Handbook (3rd Edition) - 27. Facility Services. AMACOM – Book Division of American
Management Association. https://app.knovel.com/hotlink/pdf/id:kt00AAFQ81/facility-management-handbook/facility-services
[5] Daninhirsch, Hilary. “Keeping You Posted: Tecnology, New Partnerships and an Updated Outlook on Service Propel Campus Mailrooms into the 21st Century.” University Business, vol. 20, no. 7, July 2017, p. 43. EBSCOhost, search.ebscohost.com/login.aspx?
direct=true&AuthType=ip,shib&db=edsggo&AN=edsgcl.497361324&site=eds-live&scope=site.
[6] Defeo, Dr. Joseph A. “The Juran Trilogy: Quality Planning.” Juran, 30 July 2020, www.juran.com/blog/the-juran-trilogy-quality-planning/.
[7] E.V. Gijo, et al. “Reducing Patient Waiting Time in a Pathology Department Using the Six Sigma Methodology.” Leadership in Health Services, vol. 26, no. 4, Sept. 2013, pp. 253–
267. EBSCOhost, doi:10.1108/LHS-02-2012-0004.
[8] Hargrave, Marshall. “Inside Kaizen: Continuous Improvement.” Investopedia, Investopedia, 4 Mar. 2021,
www.investopedia.com/terms/k/kaizen.asp#:~:text=Kaizen%20is%20a%20Japanese%20te rm%20meaning%20%22change%20for,of%20kaizen%20encompasses%20a%20wide%20 range%20of%20ideas.
[9] Harbor by Luxer One. Luxer One, 2020, https://harborlocker.com/products/harbor-smart-
package-locker?gclid=Cj0KCQjw38-DBhDpARIsADJ3kjnVqJ2iEf3h2t2RvueMvaJbMNj_4uany6cz4oqozq95GwZIjhckSCEa AjobEALw_wcB. Accessed 12 Apr. 2021.
[10] Hostetler, Dustin. “Get Results: Improve Your Accounting Firm Processes Using Lean Six Sigma.” Journal of Accountancy, vol. 209, no. 1, Jan. 2010, pp. 38–42. EBSCOhost,
37 search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=lgs&AN=47502619
&site=eds-live&scope=site.
[11] Jiménez, Mariano, et al. “Application of Lean 6s Methodology in an Engineering Education Environment during the SARS-CoV-2 Pandemic.” International Journal of Environmental Research and Public Health, vol. 17, no. 24, Dec. 2020. EBSCOhost,
doi:10.3390/ijerph17249407.
[12] King, Kevin. “Universities Find a Better Way to Handle Mailroom Management.” Facility Management Software Designed for the Digital Workplace, 16 Nov. 2017,
www.iofficecorp.com/blog/universities-find-better-way-to-handle-mailroom-management.
[13] Landau, Peter. “Cost Benefits Analysis for Projects - A Step-by-Step Guide.”
ProjectManager.com, ProjectManager.com, 15 Oct. 2020,
www.projectmanager.com/blog/cost-benefit-analysis-for-projects-a-step-by-step-guide.
[14] Mangat, Manny. “What Can Technology Do for Your Mailroom?” Internal Parcel Tracking, PackageX, 11 Jan. 2021, packagex.io/what-can-technology-do-for-your-mailroom/.
[15] Marx, Agi. “Survey Analysis in 2020: How to Analyze Results [3 Examples].” Thematic, Thematic, 12 Aug. 2020, getthematic.com/insights/analyze-survey-data-survey-analysis/.
[16] Mukhopadhyay, K. “Application of Lean Six Sigma in Indian Higher Education System.”
IEEE International Conference on Innovative Mechanisms for Industry Applications, ICIMIA 2017 - Proceedings, pp. 519–523. EBSCOhost,
doi:10.1109/ICIMIA.2017.7975513. Accessed 11 Mar. 2021.
[17] Safari, Arsalan. “An Effective Practical Approach for Business Process Modeling and Simulation in Service Industries.” Knowledge & Process Management, vol. 23, no. 1, Jan.
2016, pp. 31–45. EBSCOhost, doi:10.1002/kpm.1496.
[18] Salary.com, Site built by: “Hourly Wage for Engineering Consultant.” Salary.com, www.salary.com/research/salary/posting/engineering-consultant-hourly-wages.
[19] “‘Smart Locker’ Use Surges as Touchless Becomes the Norm.” Globe & Mail (Toronto, Canada), 18 Aug. 2020, p. B6. EBSCOhost,
search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=edsggo&AN=edsgc l.632790472&site=eds-live&scope=site.
[20] Simpkins, Jerry. “Detailing the Mailroom Process.” Editor & Publisher, vol. 149, no. 5, May 2016, pp. 30–34. EBSCOhost,
search.ebscohost.com/login.aspx?direct=true&AuthType=ip,shib&db=fth&AN=11482557 3&site=eds-live&scope=site.
[21] Stephanopoulos, G., and C. Han. “Intelligent Systems in Process Engineering: a Review.”
Computers & Chemical Engineering, Pergamon, 10 Sept. 1998, www.sciencedirect.com/science/article/abs/pii/0098135495001948.
38 [22] Stobierski , Tim. “How to Do a Cost-Benefit Analysis: HBS Online.” Business Insights -
Blog, 5 Sept. 2019, online.hbs.edu/blog/post/cost-benefit-analysis.
[23] Student Package Pick-up Process at Emory University, 2021,
mailservices.emory.edu/Students%20and%20Parents/Emory%20University%20Students%
20and%20Parents/Student%20Package%20Pick-up.html.
[24] Sukdeo, N. “The Application of 6S Methodology as a Lean Improvement Tool in an Ink Manufacturing Company.” 2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Industrial Engineering and Engineering
Management (IEEM), 2017 IEEE International Conference On, Dec. 2017, pp. 1666–
1671. EBSCOhost, doi:10.1109/IEEM.2017.8290176.
[25] Yun-na Liu, and Kang Li. “Application of Six Sigma Methodology DMAIC in HR Project Management —A Case Study of Motorola SC HR DSS Project.” 2011 IEEE 18th
International Conference on Industrial Engineering and Engineering Management, Industrial Engineering and Engineering Management (IE&EM), 2011 IEEE 18Th International Conference On, vol. Part 2, Sept. 2011, pp. 1340–1343. EBSCOhost, doi:10.1109/ICIEEM.2011.6035403.
[26] “University Mailroom Do's and Don'ts.” Notifii, 6 Oct. 2020, www.notifii.com/university-mailroom-dos-and-donts/.
[27] “6S Method.” Colorado Department of Transportation, 22 Dec. 2019,
www.codot.gov/business/process-improvement/self-service/tools/6s-method. Defeo, Dr.
Joseph A. “The Juran Trilogy: Quality Planning.” Juran, 30 July 2020, www.juran.com/blog/the-juran-trilogy-quality-planning/.
39