Q. A black screen appears while watching a recorded event.
A. Unplug the terminal power supply cable and plug it back in after 30 seconds. If things are not back to normal after 5 minutes, contact our technical support.
Q. ‘’DVR deactivated’’ appears when trying to get to recorded programs.
A. Unplug your terminal and wait 30 seconds to plug it back in. Wait 10-15 minutes. If the problem persists, contact our technical support.
Q. I cannot record a program or access my recordings, and a screen appears that says “Unable to process request”.
A. Turn off the terminal and turn it back on. If the problem persists, contact our technical support.
Q. The terminal says the hard drive is full but I have only a few programs recorded.
A. Delete a program. The terminal should then display the real content of your hard drive. If the problem persists, contact our technical support.
Q. My terminal makes a constant humming sound.
A. Most recording terminals are equipped with a fan, to cool the hard drive down. It is thus normal that the fan produces a light humming sound. However, if your terminal is placed in a poorly ventilated or hot location, the fan will be noisier.
Q. How many tuners does my PVR have?
A. Most PVRs have two tuners. This feature allows you to record two channels at the same time while watching a third program from your PVR recordings library.
Q. Can I record or watch two programs at the same time?
A. Yes, you can use the SWAP button on your remote to change from one tuner to the other.
Q. Can the PVR play back a high definition recording while another HD program is being recorded?
A. Yes. In fact, you can record two programs at once while watching a previously recorded program from the hard drive for both HD and regular programming.
Q. Are there separate buttons for each tuner? How do I record two programs at the same time?
A. The interactive guide can record two different programs listed with overlapping times by pressing the Record button, by manually scheduling the recordings, or by setting future recordings from a program information screen.
Q. How many recordings can I schedule in the future?
A. There is no limit to the number of recordings you can schedule as long as you do not schedule more than two programs to record at the same time and have available recording space.
Q. If a program exceeds planned broadcasting hours (for instance, a sports event requiring overtime play), how can I make sure it will be recorded entirely?
A. Modify the recording options for this program. You can adjust recording start and end time to make sure that everything will be recorded.
Q. Can I watch a program I am recording before the recording is completed?
A. Yes. You can either watch it live as it is being recorded or rewind the program you are currently recording and watch it from the beginning while the recording continues.
Q. Can I make a VHS or DVD of a recorded program?
A. You can copy a recorded program on VHS or DVD by playing a recording from the PVR while simultaneously recording on your VCR or DVD.
Q. Can I set up my PVR to record every episode of a specific program title?
A. Yes. Your PVR lets you record multiple episodes of a program according to your preferences by setting up a series recording.
Select the type of episode to record, such as a first-run only or all episodes. Specify how many recordings to save and how long to save the recording – until you erase it or until space is needed. To access advanced series setup features like add minutes to the start and end times and specify which channels to record, select the recording options icon to review all options.
GUIDE TIP: Use Title search to find all air times for a particular title. You can then set up individual recordings for any or all episodes, no matter what time they’re on.
Q. Can I increase the rewind and fast forward speed?
A. Yes. Your PVR will control rewind and fast forward at 4 speeds each. Just press REW or FF up to four times. The on-screen indicator will show at what speed you are controlling playback.
Q. Can I program the PVR to skip ads during the recording?
A. No. However, you can fast forward ads while watching a recorded program.
Section 3 - Frequently asked Questions
Q. Why do recordings sometimes miss the beginning of a program?
A. The PVR time switch is synchronized with the show schedule. For instance, if a broadcaster starts a show one minute earlier than scheduled, the PVR will miss that first minute. You can set your PVR to start sooner or end recordings later by adjusting recording options.
Q. Only part of my program is recorded.
A. If the beginning of the program is missing, you might have tuned to the program after it started and then set it to record. If the end of the program did not record, the PVR may have reached its storage capacity limit before it was able to record the entire program.
Q. Do parental controls work with PVR?
A. Yes. Parental controls also restrict viewing of recorded programs. If you schedule a recording for a program you have locked, the program will be recorded; however, audio is mute and no video will appear while the program is recording. A restricted notice remains on screen allowing you to enter your PIN to view the program during the recording. Once the program has been recorded, you can access it from My recordings. Just enter your PIN to view.
GUIDE TIP: You can also set parental controls on recorded programs. Use the Lock button on your remote, or the lock icon from My recordings or from a recorded program information screen.
Q. The words “PVR deactivated” appear when I try to access my recordings or rewind live TV.
A. You might have plugged the terminal in a non-polarized outlet, in a very warm environment or near a strong magnetic field.
Unplug the terminal for 5 minutes, plug it back again and wait 10 to 15 minutes. If the same message appears, contact our technical support.
Q. How will I know when I’m almost out of recording space?
A. An on-screen notice will appear advising you when recording space is low (80% full) or full.
GUIDE TIP: If you are recording a program and run out of recording space, the recording will stop. You can see how much recording space is available at all times from My recordings. You can also manually delete recordings or set your PVR to automatically delete recorded programs when space is needed.
Q. How long can I pause live TV?
A. You can pause up to 90 minutes of standard programming; less with HD programming.
Q. How far back can I rewind live TV?
A. You can rewind up to two hours of standard TV programming, as long as you were tuned to the same channel.
Q. How do I use instant replay?
A. If your remote control is equipped with a REPLAY button, press it to instantly replay the last 15 seconds of the program. If there is no REPLAY button, use the PAGE button on your remote.
Q. Can I record a program I am watching from the beginning?
A. Yes, but only if you tuned to the program from the beginning.
Q. How do I get back to current programs after pausing live TV?