interest in outcome common to my suggestions and two different suggestions of impartiality and even-handedness. A higher percentage of mediators in New Zealand selected neutrality as predominantly meaning impartiality and even-handedness, which supports this investigation into mediator impartiality. The responses common to both questionnaires were selected less frequently by mediators in this study and assigned primarily lower rankings than other suggestions, although it would not be valid to calculate a percentage figure as Becker has done, due to the small sample size.
5.2 Question 4 Responses
Strategies used to ensure impartiality/neutrality (both terms were used in this question, as the questionnaire was distributed to mediators conducting different types of mediation, which links this study more clearly with the study conducted by Becker, although he did not ask mediators about strategies for ensuring impartiality, so a comparison to his results cannot be made for this question) when working with clients were selected by the participants from suggestions provided as below:
Strategy Selected Rank
Seeing both perspectives Yes x 6 1, 1, 2, 2, 2, 6
Building rapport Yes x 6 3, 3, 3, 3, 4, 6
Being aware of own reactions and feelings
Yes x 5 1, 2, 3, 3, 4
Remaining non-judgemental Yes x 4 No x 1 3, 3, 4, 6
Maintaining transparent
communication
Yes x 4 No x 1 1, 2, 4, 5
Using problem solving to identify Yes x 4 No x 2 2, 5, 6, 7
53 outcome
Being mindful of story-telling order Yes x 3 No x 2 5, 5, 8 Remaining non-directive Yes x 3 No x 2 5, 7, 9 Minimising interruptions Yes x 2 No x 3 7, 7 Others suggested by participants:
Active listening Co-mediating
Explaining ‘reality testing’ in initial joint meeting
Yes x 2 No x 1 4 1
Unranked, as given in Pilot Table 6: Questionnaire Question 4 Summarised Responses
Strategies for maintaining impartiality when working with clients selected by all six participants are:
• building rapport
• seeing both perspectives
With seeing both perspectives being given higher rankings than building rapport, with both strategies being given one lower ranking.
Five further strategies were given a range of ranks by the participants:
• being aware of own reactions and feelings
• remaining non-judgemental
• maintaining transparent communication
• using problem solving to identify outcomes
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• remaining non-directive.
Although, only being selected by 5 participants, being aware of own reactions and feelings received higher rankings than building rapport.
Minimising interruptions received consistent ranking, but was only selected by two participants being discounted by three participants. Being mindful of storytelling order was given two different rank scores, with neither score being the highest rankings.
Three other strategies were suggested by participants and during the pilot of the questionnaire, with these being: active listening; co-mediation; and explaining ‘reality testing’ in first joint session.
These findings indicate that key strategies utilised for maintaining impartiality, based on the number of times selected and rankings allocated, are: seeing both perspectives; being aware of own reactions and feelings and building rapport. This focus on ways a mediator ensures they are being impartial in practice was not a focus of the earlier similar studies identified so comparisons are, therefore, unable to be made. The identification of being aware of own feelings and reactions supports the theory proposed by Izumi’s that being aware of personal implicit bias assists with maintaining impartiality. The responses to this question have, however, added to the existing knowledge base relating to impartiality within mediation. The being mindful of story-telling order, included from information from Fuller, who concluded that mediation clients perceived this as a key indicator of mediator impartiality, was only selected by 3 respondents and not ranked highly by the mediators who selected this
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strategy, which may indicate that this is a less important aspect of impartiality to mediators than their mediation clients.
Some of the suggested meanings of impartiality (Question 3) have corresponding strategies (Question 4), so a comparison of these is:
Meanings Ranks Strategies Ranks
Not taking sides 1,1,1,2,2,7 Seeing both perspectives 1,1,2,2,2,6 Being non-judgemental 1,1,6,7 Remaining
non-judgemental
3,3,4,6
Remaining non-directive 4,8,8 Remaining non-directive 5,7,9 Having no prejudices 4,4,6,7 Being aware of own
reactions and feelings
1,2,3,3,4
Table 7: Comparison of Meanings and Strategies for Impartiality
The meaning of not taking sides and the associated strategy of seeing both perspectives received responses from all participants, with almost identical rankings being given, which would indicate that this is the strategy most commonly employed to ensure not taking sides. The strategy of being aware of own reactions and feelings was ranked more highly than the corresponding meaning of impartiality, indicating that this strategy for maintaining impartiality is of more importance to mediators, rather than it being a key understanding of meaning for them.
The strategy of being aware of own reactions and feelings received higher rankings than its associated meaning of impartiality of having no prejudices.
The participants made further comments relating to the suggested meanings and strategies in subsequent questions and these will be explored in later sections.
56 5.3 Question 5 Responses
Participants then described how they personally monitor their impartiality, with responses received categorised into themes below:
• Personal awareness such as appreciation of one’s own prejudices, which is very different to “having no prejudices”
• By being aware of my personal prejudices and potential for being judgemental I take ‘stock’ on a regular basis throughout the exercise
• Monitoring own feelings and responses
• When working with parties, self-reflection “in action”
• Reflecting upon mediation undertaken
• Filling in a reflective statement after each meeting to monitor my performance and aid any improvements
• Active listening includes monitoring the parties’ body language which may provide non-verbal messages as well as listening carefully to verbal responses
• I also tend to check back with both parties that they feel they are getting a fair hearing
• Ask clients for feedback
• If co-mediating liaising with your colleague
• Co-mediating helps
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• Co-mediating is the most important check and balance, by being able rely on another mediator to help maintain impartiality, to redirect where necessary and to discuss with you if they feel there is partiality and offer an alternate perspective or approach
• By speaking with my Professional Practice Consultant and mediation colleagues
• Professional Practice Consultant monitoring of my practice
• Watching time allocations
• I also seek to make sure both parties are fully understanding, hence my answer to not necessarily provide equal time to each side , as one may require more ‘working alongside’ than the other
• Ongoing training
These responses indicate that mediators monitor their impartiality using predominantly four methods:
• Being aware of own prejudices and feelings;
• Reflecting upon own practice;
• Obtaining feedback from clients;
• Participating in co-mediation.
With a fifth method being identified by family mediators of working with their Professional Practice Consultant (PPC).
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It would, therefore, seem that mediators in Canterbury agree with both Beer’s and Izumi’s suggestion, that having awareness of own feelings is beneficial for maintaining impartiality, as they have identified this as a key method they use to monitor their own impartiality.