1
" Speaking", to say it's you on the phone.2
" Just a moment, please", to ask the caller to hold.26
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26.1 Listening
Listen and fill in the blanks.
Part A
Dear Ms. Potter,
I'm writing to inform you that our offi ce
is 1 from December 22 to January 3.
For any urgent matters, please contact our head offi ce in Switzerland.
Email: [email protected] Telephone: +41-44-774-4459 Best 2 , Mr. Brian O'Flaherty Head of Human Resources
Part B Hi Bob,
1 for sending me on a getaway weekend. I'm having a wonderful time on the island, and I 2 some really nice people yesterday. I also went shopping and bought something for you. I 3 you like it.
4 you when I arrive on Sunday.
5 , Your sis, Helen
26.2 Listening
Listen to Sandy talk about blogs. Choose the best option.
A: First of all, can you tell me what a blog is?
B: Sure. 1 An email / A blog is a type of a website. A typical blog combines text, images and links to other blogs or websites.
A: What can I do in a blog?
B: You can simply 2 write/do messages, link to resources, publish to your blog, 3 download/upload pictures, video and music, and so much more.
A: Can people write on my blog?
B: Yes, people from anywhere in the world can leave 4 feedback/comments and also message each other via widgets on the blogs.
A: Why do people create blogs?
B: Many of the users have blogs to keep their families and friends updated on what's happening in their lives. It can be an 5 offline/online diary. Others create one as a publicity tool, to promote their books, bands, products, etc.
26.3 Listening
Choose between the two options. Then listen to check your answers.
1 Yes, Tina speaking/speak .
2 Can you take/send a message for me?
3 Who's in the phone/calling ?
4 Sorry. Could you speak more slow/slowly , please?
5 Can I speak to/for Mr. Van der Bild, please?
6 I'd like some information/informations . 7 I'd like to leave a message to/for Mr. Kandoff . 8 I'm calling to/about the new off er.
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26.1 Follow-up
Answer the following questions about Reading 26.1.
1 What is snail mail?
2 Is snail mail faster or slower than email?
3 Which one is the cheaper option?
4 What is one of the advantages of snail mail?
26.2 Follow-up
Answer the following questions.
1 What do you use the Internet for?
2 What are your top three Internet sites?
26.3 Follow-up
Complete the blanks with the words from the boxes.
calling could leave repeat sorry speaking take tell would A: Could I 1 a message?
B: Yes, please. Please 2 him that his fi le is ready.
A: He isn't here at the moment. 3 you like to leave a message?
B: Yes. 4 you say Mr. Geoff rey called?
A: I'm 5 , could you 6 your name?
B: Yes, it's Geoff rey. G-E-O-F-F-R-E-Y.
A: I'd like to 7 a message for Ms. Jones, please.
B: Yes, of course. Who's 8 ? A: Peter Murphy, from Dublin.
A: Could I speak to Ms. O'Dea, please?
B: 9 .
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26.1 Language Summary
Writing emailsSnail mail is what people send through the post office.
It takes time: Time to write a letter or a postcard , time to buy the envelopes and stamps and time to take it to the post office .
Snail mail often takes days to reach its destination .
With emails, you can write a message , click the "Send" button and off it goes.
Email is faster and cheaper, but snail mail is more personal . A letter is always something someone can touch and keep . Thanks for your email dated June 25.
> LANGUAGE PRACTICE 26.1 > PAGE 114
26.2 Language Summary
Understanding websitesTo begin a new document , click on the new blank document icon, shaped like a blank sheet of paper.
To save the document you are currently working on, press "Save".
First go to the website where you want to create your email account.
You should know the address of the website to enter the homepage . Then you need to sign up for the account by choosing and entering a username and password .
You can view your emails and download attachments.
If you want to link any websites in an email, just type the website name in your email. Then click the hyperlink button on the taskbar/toolbar.
www stands for the World Wide Web .
Are you logged in ? Are those your personal files on the desktop ?
> LANGUAGE PRACTICE 26.2 > PAGE 115
26.3 Language Summary
Making telephone callsYes, Tina speaking .
Can you take a message for me?
Who's calling?
Sorry. Could you speak more slowly, please? Could you say that again?
Could I speak to Mr. Van der Bild, please? – Just a moment , please.
I'd like some information.
I'd like to leave a message for Mr. Kandoff.
I'm calling about the new offer.
Hello, is that/this Bob?
> LANGUAGE PRACTICE 26.3 > PAGE 115
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Talking Point
1 Answer the following questions.
A There are so many websites out there. Which ones do you find more useful/interesting?
B How do websites become popular? Is it because they have the prettiest colors, the coolest logo and the catchiest name? Or because of useful and practical information?
2 Before listening, what do you think are the advantages and the disadvantages of the Internet?
Insert the words below in the chart on the Resource Sheet. Then listen to check your answers.
• keep in touch
• cheaper
• addictive
• virus/bugs
• online shopping
• wide range of content
• fast
• hack into the computer
• school work
• cyberbullying
• reduce travel
• lack of privacy
• free information
3 Discuss which sites/topics do different age groups visit the most?
Teenagers 20 to 30 range 30 to 40 range Here are some topic ideas:
travel / hobbies news social web gaming jobs online shops dictionaries politics