Recommendations for Future Development

The participants had a lot of recommendations and ideas about how the prototype could be improved. The comments can be subdivided into practical comments about what to add where in the system, and comments surrounding the building of a community within a future version of the system. These two aspects will shortly be presented below.

Practical Recommendations

Below the practical recommendations as mentioned above are presented:

• Restrict video length to about 2-3 minutes.

• Make sure the videos are filmed and edited professionally.

• Add more information about the definition of each attitude. This could be in the form of several people explaining what the attitude means to them or in the form of text or animation about why that attitude was defined like that.

64 CHAPTER5. ITERATION3 - HIGHFIDELITYPROTOTYPE • Add more practical questions to each attitude, for example using the scenario ques- tions now used in the questionnaires to the system can broaden the scope for each attitude. Furthermore, assignments that can be done offline or recordings from ses- sions with assignments about recognition and facilitation could be added.

• Build in an assignment or moment where the user has to reflect on the attitudes and how they work together. This can also be used as a moment to ask the user to define which attitudes the user is already more proficient in.

• Add a page where the interviewees are introduced and where the reason they were interviewed is explained. A possibility is to show the complete interview here.

• Make sure that the welcome page is presented to new users before they reach the landing page.

• Add reminders or other activators to questions about applying attitudes to real life situations. That users can remind themselves through the system that they were going to try something out. A reflection request could also be sent after the date of the event if users are able to add events to the system.

Community

Many of the recommendations mentioned by the participants were about the development of a community within the website. A group of people all learning about the attitudes together, being able to discuss and practise with each other. New users could start off by exploring why they joined the website and set their own learning goals. This is a good start and would help them define why and what before they get are exposed to the information.

Feedback Participants mentioned wanting to be able to see answers from other users, and then to be able to respond and reflect on the other user’s answers. This type of feedback could be very interesting and very educational. This could also be used in the virtual tutee environment. This way of checking your own answers could ensure a good level of learning is reached without an administrator of the system having to check each answer, as the answers are checked and responded to by the other users. This would require the system to have a large number of users, but this could be started by specifically asking people to fill out the questions which could lead to a starting database of answers.

Participants also mentioned that they wanted to be able to respond and discuss about the videos with other users. This because they might not understand or agree with what the interviewee was talking about. This form of discussion could be very motivating and create a level of depth that cannot be achieved with just a video.

Buddy Regarding the virtual tutee, it might be risky to implement a virtual person within a system about soft skills. The use of a buddy system could achieve a similar result as the virtual tutee but with the added bonus that people are talking to an actual person. This is

5.4. CONCLUSION 65 however, much more difficult to regulate or motivate. The use of trigger messages by the system (for example, are you unsure about something, ask your buddy!) could alleviate some of these issues.

5.4 Conclusion

In Iteration 3, a high fidelity prototype of a website that can discuss and transfer soft-skills about the facilitation of co-creation was developed and tested. The website was built using Wordpress and several plugins. The website was then tested with six employees of Waag. The employees had access to the system for almost a week (Monday until Thursday) and received messages from a virtual tutee. The study was concluded with an exit interview. The data from the pre- and post-test questionnaires, the tracking on the website, and the interviews was presented in Section 5.2.3.

This data was analysed in the discussion, concluding with several recommendations. The recommendations are partially practical: e.g. duration of video’s, adding types of ques- tions, adding a page introducing the experts and adding activators. Other recommendations surround the building of a community with a buddy system which strengthens how and when feedback can be given to each other.

Chapter 6

Discussion and Conclusion

The design question that lead this thesis was:

How can an online system support creating awareness of the attitude (of a facilitator) in co-creation?

This project was an attempt to build a proof of concept in an attempt to explore how an online system can be designed that can support creating awareness of the attitude (of a facilitator) in co-creation. The proof of concept built combined all these concepts in the prototype built in Iteration 3. An overall analysis of the idea and the success of the prototype regarding these concepts will be presented.

6.1 Proof of Concept

This project can be seen as a proof of concept development for two specific concepts. The concept of transferring soft skills online, and within this concept, the use of a virtual tutee. This section will go into the development and results of these concepts on a more abstract level than done in Chapter 5.