Research on the engagement levels of employees over time and its connection with staff turnover. This can have value if the results are positive because engaged employees are less likely to change companies than the employees that are not engaged.
Research also needs to be done on other factors that influence the employees’ engagement levels and this will further enable the company to make better decisions in its endeavour to engage the workforce.
Research post-implementation of the PMS and this will provide more insight into the engagement levels of the employees. Current revenue and growth compared to that of the future, and evidence that is more conclusive can be made available to
strengthen the argument for implementing PMS in the workplace.
The lessons learnt in this study are that research is the only tool that gives an
accurate and true reflection of what people think. The researcher went into this study with an unrealistic idea of the state and level of engagement in the workplace. This was proven incorrect and the information learnt will prove valuable when making the correct decisions regarding the company and the employees. Employees are the most valuable asset of any company and with the correct engagement levels; a company can have a competitive advantage over its competitors.
ANNEXURE A: LETTER TO RESPONDENT
DATE: 02 October 2014 Dear Respondent
I am currently conducting research towards my Master’s degree of Business
Administration at the Nelson Mandela Metropolitan University (NMMU). The focus of the research is to determine if a performance management system will influence employee engagement in the company.
The research will attempt to establish how engaged employees are in the company and what the employee understanding is about a performance management system and what system is in place at the moment.
To this effect you will be asked to complete a questionnaire and if we need to investigate more, we will have a focus group to investigate the topic further. The questionnaire consist of a series of questions that you need only tick the appropriate box as per example below.
Strongly Disagree
Disagree Neither agree or disagree
Agree Strongly
Agree
You are assured that that your responses to the questionnaire will be kept strictly confidential and no link will be formed between your identity and your responses.
I thank you in advance for your cooperation and should you have any queries or concerns, please contact me directly.
Please note also that your participation in this study is entirely voluntary and that you have the right to withdraw from the study at any stage. Your participation in the study therefore indicates verbal consent.
Kind Regards Willie Brewis
ANNEXURE B: Questionnaire
a) What are the processes and structures of performance systems
1. I know what a performance is management system is
1 2 3 4 5
Strongly Disagree
Disagree Neither agree nor disagree
Agree Strongly
Agree
2. I have had regular feedback on my performance
3. I have agreed on the performance targets set by management 4. I have been consulted on targets to be achieved
5. I have confidence in achieving the targets set
6. I receive regular feedback from management with regard to performance 7. I only get feedback when I have failed
8. I know what my KPI are 9. I have agreed on the KPI’s
10. My KPI’s are linked to my performance bonus 11. I am inspired to meet my goals at work
12. Management within my organization recognizes strong job performance 13. I feel completely involved in my work
14. understand how my work impacts the organization's business goals 15. I get excited about going to work.
16. I am often so involved in my work that the day goes by very quickly 17. I am determined to give my best effort at work each day
18. When at work, I am completely focused on my job duties
19. In my organization, employees adapt quickly to difficult situations 20. Employees here always keep going when the going gets tough 21. Employees proactively identify future challenges and opportunities 22. Employees in my organization take the initiative to help other employees
when the need arises
23. Employees here are willing to take on new tasks as needed 24. I am satisfied with my overall compensation
26. Communication between senior leaders and employees is good in my organization
27. I am able to make decisions affecting my work
28. My supervisor and I have a good working relationship 29. My co-workers and I have a good working relationship 30. Senior management and employees trust each other 31. Employees treat each other with respect
32. My organization has a safe work environment 33. I am satisfied with my overall job security
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