1.17 Message Features
1.17.3 Call Routing for Fixed Line SMS
Description
When outside (CO) line calls are received from a Short Message Service (SMS) centre, the PBX can route incoming calls to specific single line telephones (SLTs) that support SMS according to a preprogrammed set of rules (SMS Routing Table). Fixed Line SMS is a service that allows text messages to be sent and received via Public Switched Telephone Network (PSTN) access.
If a user subscribes to his or her telephone company's Caller ID service and the PBX receives an SMS centre call from the registered SMS centre number, the PBX will relay the text message to the SLT. In all other cases, incoming outside (CO) line calls will be directed according to system programming ( CO Line Mode—Day/Night/Lunch [414-416]).
To make or receive SMS centre calls using fixed lines, the PBX and specific SLTs must be programmed so they will know how to handle those calls. To programme SLTs, refer to the Operating Instructions supplied with the SLTs.
[Programming Example: SMS Routing Table with Sub-address Numbers]
When the SMS centre number used to receive SMS centre calls is "1112224444" and the telephone numbers of each outside (CO) line are "3847001" for CO 1/2 and "3847002" for CO 3, programme as follows:
1)
PBX settingSMS Centre Number for Receiving*1: 1112224444
If the SMS centre supports sub-address numbers, up to 8 SLTs can be assigned as the SMS destination for each location. One location can be used for each outside (CO) line telephone number.
Location No. Outside (CO) Line No.*2 Extension Jack No.*3
1 CO 1, CO 2 Jack 01, Jack 02, Jack 03
2 CO 3 Jack 10, Jack 11
(Cont.) : : :
: : :
8 Not Stored Not Stored
*1 SMS Centre Number for Receiving [145]
*2 SMS Routing Table—CO [146]
*3 SMS Routing Table—Extension [147]
1.17 Message Features
2)
SLT settingIn this example:
a)
To send an SMS message to the SLT connected to extension jack 01, enter "38470011" as the destination.b)
To send an SMS message to the SLT connected to extension jack 02, enter "38470012" as the destination.c)
To send an SMS message to the SLT connected to extension jack 10, enter "38470021" as the destination.
[Programming Example: SMS Routing Table without Sub-address Numbers]
When the SMS centre number used to receive SMS centre calls is "1112224444" and the telephone numbers of each outside (CO) line are "3847001" for CO 1, "3847002" for CO 2, and "3847003" for CO 8, programme as follows:
1)
PBX settingSMS Centre Number for Receiving: 1112224444 Extension Jack No. SMS Centre Number for
Sending
SMS Centre Number for Receiving
SMS Sub-address
Jack 01 89* 1112223333 1112224444 1
Jack 02 89* 1112223333 1112224444 2
Jack 10 89* 1112223333 1112224444 1
(Cont.) : : : :
: : : :
* 89: Outside (CO) Line Access number used to make SMS centre calls using the fixed outside (CO) lines.
When the SMS centre can receive an SMS message from any telephone number, the Automatic Line Access number or Outside (CO) Line Access number can also be used respectively.
Location No. Outside (CO) Line No. Extension Jack No.
1 CO 1 Jack 01
2 CO 2 Jack 02
(Cont.) : : :
1.17 Message Features
2)
SLT settingIn this example:
a)
To send an SMS message to the SLT connected to extension jack 01, enter "3847001" as the destination.b)
To send an SMS message to the SLT connected to extension jack 02, enter "3847002" as the destination.c)
To send an SMS message to the SLT connected to extension jack 08, enter "3847003" as the destination.Conditions
• Hardware Requirement: An optional Caller ID card.
• The PBX relays text messages from the SMS centre to SMS-enabled SLTs, and vice versa.
• To receive SMS information, you must subscribe to the telephone company's Caller ID service and enable Caller ID for the appropriate outside (CO) lines through system programming ( Caller ID [900]).
• Each SMS-enabled SLT must be programmed to receive Caller ID information through system programming ( SLT Caller ID [628]).
• If an SLT user sets the Automatic Callback Busy feature by dialling "6" because the selected line is busy when he or she tries to send a text message, the SLT will ring when the line becomes idle. To send the text message, the user must answer the callback ring, go on-hook, and then make an SMS centre call again.
• When a call is received on one of the outside (CO) lines preprogrammed in an SMS Routing Table, the destination SLT may ring one time.
• If a user wants to receive SMS messages on an SLT, it is recommended to not connect a proprietary telephone (PT) in parallel. If the PT user answers the call, the SMS message will not be received.
• When an SMS centre call is received at an SLT that has set the Call Forwarding (FWD) feature, the FWD feature will not function and the SMS message is received by that SLT.
• When an SLT user makes an SMS centre call, in some cases the duration of the call may not be verified with SMDR ( 1.20.1 Station Message Detail Recording (SMDR)), because it takes very little time to send SMS messages. To verify the duration of these calls, it is recommended to set the start timer of call duration to "5 s" or "Instantly" through system programming ( Call Duration Counter Start [204]).
• When a user on an SLT that is in "TONE (DTMF)" mode makes an SMS call using outside (CO) lines set to "Pulse" or "Call Block" mode through system programming ( Dial Mode [401]), if the SMS centre number is longer than supported, for example 16 digits, the SMS call may not be completed. In this case, set the dialling mode of the SLT to "PULSE" mode using the switch.
Extension Jack No. SMS Centre Number for Sending
SMS Centre Number for Receiving
SMS Sub-address
Jack 01 89 1112223333 1112224444 –
Jack 02 89 1112223333 1112224444 –
Jack 08 89 1112223333 1112224444 –
(Cont.) : : : :
: : : :
1.17 Message Features
Installation Manual References
2.3.5 3-Port Caller ID Card (KX-TE82493)