Safety and Security Competency

1. Follow personal safety requirements Performance Standard Condition

Competence will be demonstrated

• at the worksite and classroom  Performance Standard Criteria

  Performance will be successful when learner:

• Participates in all required safety training

• Follows all worksite guidelines for personal safety • Adheres to equipment safety standards

• Applies principles of proper body mechanics when necessary

• Reports any exposures, injuries, or accidents, personal or to others, immediately, if applicable

• Locates and can find key information on Material Safety Data Sheets (MSDS) • Handles and disposes of any hazardous materials appropriately, if applicable Learning Objectives

• Discuss the regulatory purpose and responsibility of the Occupational Safety and Health Administration (OSHA)

• List your rights as a worker according to OSHA

• Explain the procedure to follow in case of an exposure, injury, or accident to self or to another

• Explain ways your company prevents accidents

• List engineering controls that are taken to protect workers from accidents • Describe safe and unsafe work habits and their implications

• List safety hazards at your facility

• Explain potential hazards associated with blood borne pathogens • Explain the ergonomic impact of work techniques

• Describe proper techniques for lifting loads

• Describe the Material Safety Data Sheet (MSDS) and its purpose • Discuss the procedures of handling & disposing of hazardous material Comments:

Competency 2. Maintain a safe work environment

Performance Standard Condition

Competence will be demonstrated

• at the worksite and classroom  Performance Standard Criteria

  Performance will be successful when learner:

• Complies with posted safety warnings and symbols

• Identifies unsafe conditions and/or work habits and reports them to the worksite professional immediately, if applicable

• Helps maintain a clean and safe working environment free of debris and obstacles • Cleans, organizes, puts away items in the work area

• Safely identifies, handles, stores, and uses hazardous materials according to company procedure, if applicable

Learning Objectives

• List the major components of a facility safety program

• List the different state and federal agencies that provide regulatory oversight at your facility for personal safety, environmental safety, and equipment safety

• List accident and fire prevention techniques

• Describe posted safety warnings and symbols and what they mean • Describe safe and unsafe work habits and their implications

• Discuss the importance of keeping the work area and equipment clean • List mechanical, electrical, and equipment safety hazards at your facility • Explain potential hazards associated with blood borne pathogens

• Discuss how to identify and report unsafe conditions in your facility • Discuss safety procedures to prevent accidents

• Describe the requirements at your facility for safety training and auditing • Assess need for good housekeeping practices

Unit 2: Safety and Security

3. Demonstrate professional role in an emergency Performance Standard Condition

Competence will be demonstrated

• at the worksite and classroom  Performance Standard Criteria

   Performance will be successful when learner:

• Participates in emergency safety simulations and drills

• Outlines the company’s policy and procedure for worksite incidents, accidents, electrical, fire, tornado, bomb threats, robbery, hostage situations, and other emergency situations

• Identifies the closest fire alarms and emergency exits in the assigned worksite area • Identifies the fire extinguishers in the assigned worksite area

• Identifies appropriate alarms and procedures for using alarms

• Contacts emergency personnel according to company requirements in the event of an emergency

• Documents any emergency incidents according to company requirements • Handles bait money appropriately if applicable

Learning Objectives

• Describe the procedures in your company to report an emergency

• Review your company procedures for responding to exposures, injuries, accidents, spills, fire, tornado, bomb threat, robbery, hostage situations, etc.

• Demonstrate how to use the fire extinguisher • Explain the evacuation plan for the worksite

• Indicate the demeanor necessary during an emergency • Identify methods to cope with emergency situations • Name the resources for assistance in crimes or accidents • Locate and explain use of first aid emergency care kits

• Explain who in your facility can give first aid care in the event of an emergency • Explain the local protocols in place with local law enforcement

• Detail how to access help in a robbery situation

• Explain the role of the Hazardous Materials (HAZMAT) team Comments:

Competency

4. Follow security procedures Performance Standard Condition

Competence will be demonstrated

• at the worksite and classroom  Performance Standard Criteria

Performance will be successful when learner:

• Maintains customer and employee security procedures

• Observes customers and surroundings to identify dangerous situations • Manages customer access to safe deposit boxes if applicable

• Reports when any security lighting is out

• Secures and stores lost and found items as required • Recognizes and reports suspicious situations if applicable

• Recognizes common fraudulent schemes such as split deposits and check kiting • Comply with all required employee testing of institution such as fingerprinting or

drug testing IF Currency is handled:

• Identifies genuine and counterfeit currency/checks

• Recognizes portraits/faces and security features of different denominations

• Counts and re-counts cash/coin amounts at receipt, at distribution, and at deposit to storage

• Handles mutilated currency appropriately

Learning Objectives

• Identify sources of security risk

• Describe your facilities security system of surveillance cameras, personnel, lighting • List the function of security equipment

• Suggest ways to manage customers facing a threat

• Outline how locking systems and security control measures protect customers and employees

• Outline how access to all areas is controlled

• Define basic security measures for financial records and files • Describe how access is managed to safe deposit boxes • Describe how a customer’s identity is checked for access • Describe procedures for controlling lost and found items • Explain cash and currency counterfeit verification measures • Identify types of currency and explain its evolution

• Describe check kiting and how to recognize other types of common financial fraud • Describe steps used to prevent fraud

• Discuss the purpose and ethics of employee fingerprinting and drug testing in the financial industry

Unit 2: Safety and Security

5. Maintain Confidentiality Performance Standard Condition

Competence will be demonstrated

• at the worksite and classroom  Performance Standard Criteria

Performance will be successful when learner:

• Does not provide confidential information without appropriate authorization • Avoids using personal identifiers when discussing customer situations • Ensures privacy for customer during transactions

• Safeguards the confidentiality of customer records and personal information per requirements

• Complies with legal requirements for confidentiality Learning Objectives

• Discuss legal regulations pertaining to privacy and security such as the Banking Secrecy Act, the USA Patriot Act, and the Office of Foreign Asset Control

• Identify penalties for regulation non-compliance • Describe how a customer’s identity is confirmed

• Describe methods used to prevent and detect identity theft • Describe the impact of HIPAA on Health Insurance providers Comments: