Key functional area Sales and Service addresses the sales and customer-focused processes that your enterprise requires to sell products and provide subsequent services. Sales and Service enables your sales organization to manage the sales cycle smoothly. It also ensures that your service organization maintains customer satisfaction by monitoring service orders and other subsequent activities.
4.7.1 Processes in Detail
Sales and Service consists of various generic business processes. As with role-based Work Centers, SAP translates and localizes processes according to a given standard (seeSection 2.3 - Globalization). However, processes or role-based Work Centers exist, which deviate from this standard, either with respect to their language availability or with respect to their country availability.
With each enhancement package, SAP might add or remove role-based Work Centers or processes from the SAP ERP structure. We thus update this structure of SAP ERP from time to time.
It is possible that processes and role-based Work Centers depend on each other. In these cases, you require more than one process/ role-based Work Center to be able to use a certain product feature.
Documentation References
For more information, see the following additional documentation:
We document the generic business processes or the Role-Based Work Centers of SAP ERP in List of Processes and Role-Based Work Centers SAP ERP EHP
<Number of enhancement package>. You find it in the following path in SAP Service Marketplace http://service.sap.com/erp-ehp - > Media Library - SAP enhancement packages -> Category Enhancement Packages - General.
SAP Note883072(Globalization information on SAP ERP) documents the localization and translation status. Form more information, see SAP Service Marketplace http://service.sap.com/notes.
We describe limitations in SAP Service Marketplace at
http://service.sap.com/notes SAP Note852235 (Release Limitations for SAP ERP 6.0).
Dependencies among processes and role-based Work Centers are described in SAP Service Marketplace at http://service.sap.com/notes -> SAP Note824757 (Dependencies between SAP ERP component lists)
For more information about SAP ERP Business Map, see SAP Service Marketplace at http://service.sap.com/businessmaps -> Cross-Industry Maps ->
Enterprise Resource Planning (ERP).
4.7.2 Technical System Landscape
This section lists the software product instances and business packages required to implement the complete key functional area including all business processes or role-based Work Centers. Each product instance consists of different software components. For more information, seeSection 5.1 - Application Components.
4.7.2.1 Product Instances
The installation of all processes of the key functional area Sales and Service requires the content instances (seeSection 5.3 - Content Instances) shown in the following table:
Table 50: Content Instances Required by the Sales and Service Key Functional Area
Component Name and Version Business Package Name
BI CONT 7.02
SAP NetWeaver Business Intelligence Content Package
BP ERP05 SUPPLIER 1.0 Business Package Supplier
In addition to the content instances, the following software product instances are required (seeSection 5 - Software Components Overview):
Table 51: Software product instances for the Sales and Service Key Functional Area Component Name and Version Content of Component
SAP Application Platform - IPC SAP Internet Sales
SAP ECC Server SAP ERP Central Component
SAP NW - Mobile Infra.Client SAP NetWeaver 7.0 usage type Mobile -Client Components (if using processes of SAP Mobile Application)
SAP NW - Mobile Infrastructure SAP NetWeaver 7.0 usage type (if using processes of SAP Mobile Application) SAP NW - Process Integration SAP NetWeaver 7.0 usage type Process
Integration
SAP NW - Search and Classification SAP NetWeaver 7.0 Stand-Alone Engine Search and Classification (TREX)
SAP XECO Extended E-Selling Components
SAP XSS (Self Services) SAP Self Service Product Instance SAP GTS 7.0-SLL-LEG Add-On Component for Global Trade
Services
SAP SRM - Server SAP SRM in SAP ERP
TEALEAF 4.5 Third-Party Component mainly for process
Web Analysis in ERP
Due to possible dependencies with other role-based Work Centers and processes, you may need to implement additional software product instances and business packages. On the other hand, if you choose to implement selected role-based Work Centers or processes only, certain software components shown in the above tables is not required.
This Master Guide provides just one way to implement each business scenario or process. For more information, see other ways to implement business scenarios, or processes, see SAP Service Marketplace at
http://service.sap.com/scl Scenario & Process Component List.
The Scenario & Process Component List helps you to find realization alternatives for SAP applications, business scenarios, and processes. It shows you which application components you need to realize a business scenario or process.
Alternatively, install the Software Lifecycle Manager (SLM), described in Section 2.1.4 - Software Lifecycle Manager.
For more information, see SAP Note824757 (Dependencies between SAP ERP component lists). You can also find more information on dependencies among processes.
4.7.2.2 System Landscape
The following figure shows an example of a full-fledged system landscape for the key functional area Sales and Service of SAP ERP 6.0, consisting of the software product instances and software components shown in the previous section.
Figure 17: System Landscape for the Key Functional Area Sales and Services We do not recommend that you install all components on one host. Rather, you should distribute the components among several hosts. Several possibilities are available to distribute the components. The above figure provides just one example. The distribution depends on many factors, such as sizing, security, available hardware, and so on. In
practice, any distribution of components among hosts is possible. The options range from the minimal system landscape described inSection 3.2.1 - Minimal System Landscape to the maximum distributed landscape inSection 3.2.4 - Individual System Landscape. In the latter system landscape, every component runs on its own host or even on multiple hosts.
You additionally need a dedicated system for SAP Solution Manager and you need to install the related front-end components.
4.7.3 Implementation Sequence
The overall installation sequence inSection 3.4 - Overall Installation Sequence provides a complete overview of the deployment alternatives:
Minimal System Landscape Extended System Landscape
Extended System Landscape with Firewall Individual System Landscape
The specific implementation sequence for the key functional area Sales and Service depends on the system landscape you choose and the processes you implement. If required, review the overall implementation sequence inSection 3.4 - Overall Installation Sequence.
For more information about technical configuration or the configuration of business processes, see SAP Service Marketplace at
http://service.sap.com/solutionmanager:
Component Installation Guides and the Configuration Documentation Section 2.1.5 - SAP Solution Manager andSection 1.3 - The Main SAP Documentation Types
.
In addition to installing product instance SAP NW - EP Core, you also need to install the required Business Packages (Portal Content).
The Business Packages that support the key functional area Product Development and Manufacturing are included on the SAP ERP DVD.
You deploy them from there.
For more information about downloading, see SAP Service Marketplace at http://service.sap.com/swdc Download Installations and Upgrades Entry by Application Group SAP Application Components SAP ERP SAP ERP 6.0 SAP Business Packages.
For more information about Business Packages, seeSection 5.3.1 -SAP ERP Business Packages and -SAP Service Marketplace at http://service.sap.com/ep-content.