continued 3
Adapted from tool used in 2007 in Bangladesh Performance Improvement Needs Assessment (PINA-2) to
Number Question Coding Skip To
100 For how long have you
been a supervisor? __________ Years __________ Months
101 Did you receive training in supervision or management when you were appointed or promoted to supervisor? Yes ... 1 No ... 0 Don’t know ... 88 103 103 102 What training did you
receive?
INTERVIEWER: DO NOT READ THE LIST. MULTI- PLE RESPONSES ALLOWED.
Communication skills ... 1 Technical areas to supervise (e.g., FP, MCH, counseling) ... 2 Facilitative supervision ... 3 Reporting forms/recordkeeping ... 4 Providing feedback skills ... 5 Conflict resolution ... 6 Managerial skills ... 7 Using data for decision making ... 8 Other (specify) _____________________ 9
103 Do you feel that you have all the knowledge and skills you need to be a supervisor?
Yes ... 1 No ...0 Don’t Know ... 88
105
104 What knowledge and skills do you feel you still need to make you a better supervisor?
INTERVIEWER: DO NOT READ THE LIST. MULTI- PLE RESPONSES ARE ALLOWED.
Communication skills ... 1 Technical areas to supervise
(e.g., FP, MCH) ... 2 Facilitative supervision ... 3 Reporting forms/recordkeeping ... 4 Feedback skills ... 5 Other (specify) _____________________ 6
105 Do you have a job descrip- tion specifically describing your supervisory duties?
Yes ... 1 No ... 0 Don’t know ...88
107 107 106 Can you please show me a
copy of the job description?
Observed ...1 Not observed ...0
INTERVIEWER: If observed, does it specify
supervisory job duties? ____Yes ____No
107 What levels in the health system do you supervise?
INTERVIEWER: MULTIPLE RESPONSES ARE ALLOWED. Division ... 1 District ... 2 Upazilla (UHC) ... .3 Union (FWC) ... 4 Other (specify) _____________________ 5
Sample Supervisor Interview Guide (cont.)
Number Question Coding Skip To
108 How often are you expected to supervise each level?
INTERVIEWER: ASK FOR EACH LEVEL MENTIONED IN Q105.
Specify how often for each mentioned in Q107: Division: ... 1 District: ... 2 Upazilla (UHC): ... 3 Union (FWC): ... 4 Other ( __________ ): _______________ 5
109 How often are you actually able to supervise each of the levels you mentioned?
INTERVIEWER: ASK FOR EACH LEVEL MENTIONED IN Q107.
Specify how often for each mentioned in Q107: Division: _________________________ 1 District: __________________________ 2 Upazilla health complex: _____________ 3 Family welfare center: _______________ 4 Field workers: _____________________ 5 Other ( _________ ): ________________ 6
110 Do you have a schedule or plan for conducting your supervisory visits each quarter or at other specified time periods? Yes ... 1 No ... 0 Don’t know ... 88 112 112
111 Can you please show me a copy of the supervision schedule or plan?
Observed ... 1 Not observed ... 0
112
What do you do to prepare for a supervisory visit?
INTERVIEWER: DO NOT READ THE LIST. MULTI- PLE RESPONSES ALLOWED.
Review results from the previous visit ... 1 Review my own plan developed after a previous visit ... 2 Develop a visit plan ... 3 Contact site’s supervisors to discuss scope of work and logistics ... 4 Prepare materials needed during a visit .. 5 Prepare checklist to use during a visit ... 6 Other ____________________________ 7 I do not prepare/I just go ... 8
Sample Supervisor Interview Guide (cont.)
Number Question Coding Skip To
113 What do you do when you supervise?
INTERVIEWER: DO NOT READ THE LIST. MULTI- PLE RESPONSES ARE ALLOWED.
Check supplies/equipment/inventory system ... 1 Check staffing and staff utilization ... 2 Check infection prevention practices ... 3 Review client records, facility service statistics ... 4 Discuss service statistics data with
staff ... 5 Discuss work expectations/roles and responsibilities ... 6 Observe client consultations or
procedures performed ... 7 Check what client educational materials available... 8 Provide updates on service delivery
standards/guideline... 9 Check what job aids are available ... 10 Give feedback on performance... 11 Update provider knowledge/skills ... 12 Recognize/praise performance/
motivate ... 13 Discuss with staff results of a
supervisory visit ... 14 Discuss problems/solutions ... 15 Other (specify) ___________________ 16 Don’t know ... 88
114 What do you do to improve quality of services and per- formance of staff?
115 How do you monitor and evaluate staff performance?
116 Do you feel that supervision is a priority within the Directorate General of Family Planning and that it is given the necessary resources?
Yes ... 1 No ... 0 Don’t know ... 88
118
117 Why do you think supervi- sion is not a priority or given the necessary resources?
Sample Supervisor Interview Guide (cont.)
Number Question Coding Skip To
118 What do you suggest could be done to make supervi- sion more of a priority within the Directorate General of Family Planning so that it has the resources it needs?
119 What helps you do your job as a supervisor?
120 What makes it difficult for you to do your job as a supervisor?
121 Do you feel you have all the resources you need to fulfill your supervisory duties?
Yes ... 1 No ... 0 Don’t know ... 88
123
122 What additional resources do you need to fulfill your job as a supervisor?
INTERVIEWER: DO NOT READ THE LIST. MULTI- PLE RESPONSES ARE ALLOWED.
Transportation/vehicle ... 1 Per diem costs ... 2 Supervisory guidelines or checklist ... 3 Training in supervision/management ... 4 Review supervisors’ job description ... 5 Establish supervision monitoring/
evaluation system ... 6 More time ... 7 Other (specify) _____________________8
_________________________________ 8
123 What suggestions do you have for improving the super- vision system in the district?
Thank you for your time and frank responses
Planning Timeline I
Time in months before training event
6 months 5 months 4 months 3 months 2 months
Involve/orient Ministry of Health (MOH) and other stakeholders for buy-in and sup- port.
Reach agreement on training site location and identi- fy trainers and/or consultants to plan for and conduct training.
Ensure ongoing communication to maintain continued support to training event.
Visit clinical training site(s) and meet with staff to discuss training event(s). Ensure availability of classroom(s) for lecture and group sessions.
Select and notify participants in collab- oration with training and service delivery unit. Reconfirm availability of trainer and co-trainer for event.
Review trainer skills, if needed, and continue communication with trainers for training event.
Upgrade clinical training site according to national training site selection criteria, if needed. This includes physical infrastructure and clinical practice standards and ensuring adequate client load for training.
Identify hotel for trainee accommo- dation, if needed. Arrange to meet participants. Confirm hotel accommodation for participants and trainers. Ensure supply of training and learn- ing materials.
Review training materials by trainers and co-trainers.