SATISFACTION GUARANTEE PROGRAM General

A. A Satisfaction Guarantee Program is available to business customers who subscribe to any of the following qualifying services:

Individual Business Line Key Trunk

PBX Trunk Centrex

B. When business customers notify the Telephone Company within thirty (30) days after installation of a qualifying service(s) that they are not satisfied with their service(s) and subsequently request disconnection of that service(s), they are eligible to receive a full credit of all nonrecurring charges directly associated with the establishment of the qualifying service(s) and the monthly charges billed for the service(s) through the date of disconnection.

C. To receive credit, the customer must submit a cancellation notice to the Telephone Company via a web based on-line form within thirty days of the service installation date and at least 5 days before the Telephone Company receives a disconnection request from the customer or the customer’s new service provider.

D. When the last day of the thirty-day period falls on a weekend or legal holiday, the customer must submit the web-based cancellation notice no later than the first business day following the weekend or legal holiday, to be eligible for credit.

E. Customers who request disconnection under this program will not be assessed an early termination fee or payment of any minimum service period amounts that would otherwise apply for early disconnection of the service(s).

F. Reimbursements will be issued in the form of a bill credit or check. The customer is responsible for payment of all invoices issued prior to the date of disconnection and for payment of the final invoice rendered by

the Telephone Company. (N)

____________________________________________________________________________

Advice No. 11-01 Issued: March 29, 2011

CenturyLink (T) Colo. P.U.C. No. 14

Third Revised Sheet No. 16.3

Canceling Second Revised Sheet No. 16.3

SCHEDULE 16

MISCELLANEOUS SERVICE ARRANGEMENTS (N)

SATISFACTION GUARANTEE PROGRAM (Cont’d) Limitations

A. This program is not available to customers who cancel service(s) and replace the service(s) with another service provided by the Telephone Company. This program also is not available to customers for whom installation of the Telephone Company’s tariffed services required special construction or special configurations.

B. If the customer who cancels the service(s) provided by the Telephone Company obtains service from a local service provider, the Telephone Company will not reimburse the customer for any installation charges passed on by that provider to establish service.

C. Each customer will be entitled to the credit one time per service.

D. The Satisfaction Guarantee Program only applies to services provided under the regulations and rates specified in this Tariff and does not apply to services offered under a separately negotiated contract.

E. The Telephone Company is not liable for any outage, damages or inconvenience encountered by the customer when switching to an

alternative local service provider. (N)

____________________________________________________________________________

Advice No. 11-01 Effective: March 29, 2011

CenturyTel Colo. P.U.C. No. 14

Original Sheet No. 17.1

SCHEDULE 17

LOCAL PRIVATE LINE SERVICE

A. CONDITIONS

1. Local Private Line Service is the furnishing of Telephone Company facilities for communications purposes of the customer and authorized users between specified locations within an exchange. Service is furnished seven days per week, twenty-four hours per day for a minimum period of one month.

2. Private line channels may be provided by metallic, fiber optic, radio, carrier or a combination thereof at the option of the Telephone Company. Metallic continuity or ground return channels are not guaranteed to be available.

3. Sub-voice grade channels are unconditioned channels capable of transmitting direct current mark-space or binary signals at rates up to 150 bauds. These channels are not suitable for the transmission of alternating current tones.

4. Voice grade channels have an approximate bandwidth of 300-3000 Hz furnished for voice frequency. These channels are not suitable for the transmission of direct current pulses.

5. Channels are furnished that are suitable for the specified purposes requested by the customer in a manner determined by the Telephone Company. A channel, circuit or facility furnished by the Telephone Company may be used only for the specific purpose primarily intended, and may not be used for a combination of services, nor may a service be superimposed on one of a different kind.

____________________________________________________________________________

Advice No. 98-1 Amended

Issued July 18, 1998 Effective September 1, 1998 Issued By CenturyTel

By Pamela Donovan Title Supervisor, Tariffs 805 Broadway, Vancouver, WA 98660

CenturyTel Colo. P.U.C. No. 14

First Revised Sheet No. 17.2

Canceling Original Sheet No. 17.2

SCHEDULE 17

LOCAL PRIVATE LINE SERVICE

A. CONDITIONS (Continued)

6. Local Private Line Service is provided on the following basis:

a. Local Channel

This is the facility between the central office and the point of termination at the customer's or authorized user's premises. One local channel is required for each service point.

b. Multi-Point Service Arrangement

This arrangement applies when the customer or authorized user has more than two service points on the same channel.

7. Local private line channels are suitably terminated at an interface point at the customer's premises. The Telephone Company shall not be responsible for the installation, operation or maintenance of any customer-premises terminal equipment or customer premises communications systems.

8. Where unusual conditions are encountered in arranging for the service such as loading, balancing or other special arrangements, additional charges as specified

in Colo. P.U.C. Tariff No. 15, Access Services, may apply in addition to the (C) rates specified in B. following. For conditioning, or any optional features and

functions other than the channel, see Colo. P.U.C. Tariff No. 15, Access Service,

for terms, conditions, and rates. (C)

____________________________________________________________________________

Advice No. 99 - 1, Second Amended Issued April 22, 1999 By Pamela Donovan, Supervisor Tariffs

805 Broadway, Vancouver, WA 98660

Decision No. C97-1050 Effective May 8, 1999