for fields on the screens, and describes when and why to use each value.
Conventions used
Become familiar with the following terms and conventions. They help you use this book with Communication Manager.
● A "screen" is the display of fields and prompts that appear on a terminal monitor.
See the Screen Reference chapter for an example of a screen and how it is shown in this book.
● We use the term "telephone" in this book. Other Avaya books might refer to telephones as voice terminals, stations, or endpoints.
● Keys and buttons are printed in a bold font: Key.
● Titles of screens are printed in a bold font: Screen Name.
● Names of fields are printed in a bold font: Field Name.
● Text (other than commands) that you need to type into a field are printed in a bold font:
text.
● Commands are printed in a bold constant width font: command.
● Variables are printed in a bold constant width italic font: variable.
● We show complete commands in this book, but you can always use an abbreviated version of the command. For example, instead of typing list configuration station, you can type list config sta.
● If you need help constructing a command or completing a field, remember to use Help.
- When you press Help at any point on the command line, the system displays a list of available commands.
- When you press Help with your cursor in a field on a screen, the system displays a list of valid entries for that field.
● Messages that the system displays are printed in a constant width font: system message.
● To move to a certain field on a screen, you can use the Tab key, directional arrows, or the Enter key on your keyboard.
● If you use terminal emulation software, you need to determine what keys correspond to Enter, Return, Cancel, Help, and Next Page keys.
● We show commands and screens from the newest release of Communication Manager. If your system has an older version of Communication Manager installed, substitute the appropriate commands for your system and see the manuals you have available.
● The status line or message line can be found near the bottom of your monitor. This is where the system displays messages for you. Check the message line to see how the system responds to your input. Write down the message if you need to call the helpline.
● When a procedure requires you to press Enter to save your changes, the screen clears.
The cursor returns to the command prompt. The message line shows "command successfully completed" to indicate that the system accepted your changes.
Admonishments
Admonishments that might appear in this book have the following meanings:
Note:
Note: Draws attention to information that you must heed.
Tip:
Tip: Draws attention to information that you might find helpful.
! CAUTION:
CAUTION: Denotes possible harm to software, possible loss of data, or possible service
interruptions.
! WARNING:
Denotes possible harm to hardware or equipment.
! DANGER:
DANGER: Denotes possible harm or injury to your body.
! SECURITY ALERT:
SECURITY ALERT: Denotes when system administration might leave your system open to toll fraud.
Trademarks
All trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya, Inc. All other trademarks are the property of their respective owners.
Related Resources
The following documents provide additional information.
Administration for Network Connectivity for Avaya Communication Manager, 555-233-504 ATM Installation, Upgrades, and Administration using Avaya Communication Manager, 555-233-124
Avaya Application Solutions -- IP Telephony Deployment Guide, 555-245-600 Avaya Business Advocate User Guide, 07-300653
Avaya Call Center Release 4.0 Automatic Call Distribution (ACD) Guide, 07-600779 Avaya Call Center Release 4.0 Call Vectoring and Expert Agent Selection (EAS) Guide, 07-600780
Avaya Communication Manager Advanced Administration Quick Reference, 03-300364 Avaya Communication Manager Basic Administration Quick Reference, 03-300363 Avaya Communication Manager Basic Diagnostics Quick Reference, 03-300365 Avaya Remote Feature Activation (RFA) User Guide, 03-300149
Avaya Toll Fraud and Security Handbook, 555-025-600
Converged Communications Server Installation and Administration, 555-245-705
DEFINITY Communications Systems Generic 2.2 and Generic 3 Version 2 DS1/CEPT1/ISDN PRI Reference, 555-025-107
DEFINITY Enterprise Communications Server Release 1.1 Getting Started with the Avaya R300 Remote Office Communicator, 555-233-769
Feature Description and Implementation for Avaya Communication Manager, 555-245-205
Hardware Description and Reference for Avaya Communication Manager, 555-245-207 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways, 555-233-118 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers, 03-300430
Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers, 03-300431
Maintenance Procedures for Avaya Communication Manager, Media Gateways and Servers, 03-300432
Overview for Avaya Communication Manager, 03-300468 Reports for Avaya Communication Manager, 555-233-505
System Capacities Table for Avaya Communication Manager on Avaya Media Servers, 03-300511
Using the Avaya Enterprise Survivable Servers (ESS), 03-300428 What’s New in Avaya Communication Manager, 03-300682
For documents not listed here, go to http://www.avaya.com. Select Support and then Product Documentation.
How to obtain Avaya books on the Web
If you have internet access, you can view and download the latest version of Avaya
documentation products. To view any book, you must have a copy of Adobe Acrobat Reader.
Note:
Note: If you don’t have Acrobat Reader, you can get a free copy at
http://www.adobe.com.
For example, to access an electronic version of this book:
1. Access the Avaya Web site at http://www.avaya.com/support/.
2. Click Product Documentation.
3. To find a specific book, type the document number (for example, 03-300509 for this book) in the Search Support text box, and then click GO.
4. In the resulting list, locate the latest version of the document, and then click the document title to view the latest version of the book.
How to order documentation
In addition to this book, other description, installation and test, maintenance, and administration books are available.
This document and any other Avaya documentation can be ordered directly from the Avaya Publications Center toll free at 1-800-457-1235 (voice) and 1-800-457-1764 (fax). Customers outside the United States should use +1-410-568-3680 (voice) and +1-410-891-0207 (fax).
How to comment on this book
Avaya welcomes your feedback. Contact us through:
● e-mail: [email protected]
● fax: 1-303-538-1741
● Contact your Avaya representative
Mention this document’s name and number, Administrator Guide for Avaya Communication Manager, 03-300509.
Your comments are of great value and help improve our documentation.
How to get help
If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.
If you need additional help, the following resources are available. You might need to purchase an extended service agreement to use some of these resources. See your Avaya
representative for more information.
Go to the Avaya Web site at http://www.avaya.com/support:
● If you are within the United States, click the Escalation Management link. Then click the appropriate link for the type of support you need.
● If you are outside the United States, click the Escalation Management link. Then click International Services, which includes telephone numbers for the international Centers of Excellence. Or contact your local Avaya authorized dealer for any additional help and questions.
Logging into the System
You must log in before you can administer your system. If you are performing remote
administration, you must establish a remote administration link and possibly assign the remote administration extension to a hunt group before you log in. The members of this hunt group are the extensions of the data modules available to connect to the system administration terminal.
For information about setting up remote administration, contact your Avaya technical support representative. When not using the system, log off for security purposes.
Logging in from a system terminal
This procedure provides instructions for logging in from a system terminal, not a remote terminal.
To log into the system:
1. Enter your login name. Press Enter.
2. Enter your password. Press Enter.
For security, your password does not display as you type it.
3. Enter the kind of terminal you have or the type your system emulates. Press Enter.
The Command prompt displays.
Note:
Note: If you enter the wrong terminal type, it can lock up your system. If the system is
not responding to keyboard commands, type newterm. Press Enter. Enter the correct terminal type on the new screen. Press Enter. If this does not work, turn the power off only on the terminal and then turn it back on. The terminal reboots and you can log in again.
Logging in for remote administration
To log in for remote administration:
1. Dial the Uniform Call Distribution (UCD) group extension number.
Note:
Note: The UCD group extension number is assigned when you set up remote
administration.
● If you are off-premises, use the Direct Inward Dialing (DID) number, a Listed Directory Number (LDN) (you must use a telephone), or the trunk number dedicated to remote administration.
● If you are on-premises, use an extension number.
If you dialed a DID number, dedicated trunk number, or extension, you receive data tone or visually receive answer confirmation.
If an LDN was dialed, the attendant will answer.
a. Ask to be transferred to the UCD group extension number.
You receive data tone or visually receive answer confirmation.
b. Transfer the voice call to your data terminal.
The Login prompt displays.
2. Complete the steps for Logging into the Systemon page 23.
For information about setting up remote administration, contact your Avaya technical support representative.
See also Chapter 11: Enhancing System Security. For a complete description of the Security Violation Notification feature, see "Security Violation Notification" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Accessing the S8700 Series Media Server
To administer the S8700 Series Media Server, you must be able to access it. Personal
computers and services laptop computers equipped with a network PCMCIA card, Avaya Site Administration (ASA), and a Web browser are the primary support access for system
initialization, aftermarket additions, and continuing maintenance.
You can access the S8700 Series Media Server in one of three ways:
● directly
● remotely over the customer’s local area network (LAN)
● over a modem
A direct connection and over the customer’s LAN are the preferred methods. Remote access over a modem is for Avaya maintenance access only.
Accessing the S8700 Series Media Server Directly
You can access the S8700 Series Media Server directly by plugging a computer into the services port which defaults to port 2 (Eth1) on the back of the media server. You must use a crossover cable with an RJ45 connector on each end. Plug the other end into the network connector (NIC card) on the your computer. You might need a NIC card adapter.
Once connected, you can administer the media server using three tools:
● Media server web interface for server-specific administration.
● ASA for various features of Avaya Communication Manager
● An SSH client, like PuTTY, and an IP address of 192.11.13.6.
Media Server Web Interface - You can access the media server web interface either by connecting directly to the services port on the media server or connecting over the customer’s network.
Connected to the services port - To use the media server web interface:
1. Open either the Netscape or MS Internet Explorer browser.
2. In the Location/Address field, type 192.11.13.6. Press Enter.
3. When prompted, log in to administer the S8700 Series Media Server and the features of Avaya Communication Manager.
Connected to the customer network - To use the media server web interface:
1. Open either the Netscape or MS Internet Explorer browser.
2. In the Location/Address field, type the active server name or IP address. Press Enter.
3. When prompted, log in to administer the S8700 Series Media Server and the features of Avaya Communication Manager.
You can also connect directly to an individual server using its name or IP address.
Accessing the S8700 Series Media Server Remotely over the network
You can access the S8700 Series Media Server from any computer connected through the LAN. To access either server, use the IP address assigned to the server you want to access.
You can also use the active server address to connect automatically to the server that is active.
Once connected, you can administer the media server using three tools:
● Media server web interface for server-specific administration and call processing features
● Avaya Site Administration for Communication Manager (Only available on the active Communication Manager server)
● An SSH client, like PuTTY, and an IP address of 192.11.13.6.
Using Avaya Site Administration
Avaya Site Administration features a graphical user interface (GUI) that provides access to SAT commands as well as wizard-like screens that provide simplified administration for frequently used features. You can perform most of your day-to-day administration tasks from this interface such as adding or removing users and telephony devices. You can also schedule tasks to run at a non-peak usage time. ASA is available in several languages.
The S8300, S8400, or S8700 Series Media Server can be used to download Avaya Site Administration. A downloadable version of this package can be accessed through the S8300, S8400, or S8700 Series Media Server Web Interface. This software must be installed on a computer running a compatible Microsoft Windows operating system such as Windows 95, 98, NT 4.0, Millennium Edition, Windows 2000, or Windows XP. Once installed, it can be launched from a desktop icon, from the P330 Device Manager, or through a link in the S8300 Media Server Web Interface.
Installing Avaya Site Administration
If you do not have ASA on your computer, make sure your personal computer (PC) or laptop first meets the following minimum requirements:
Operating systems Processor/RAM Windows 2000
Windows XP
2003 (Standard and Enterprise)
Pentium-class 300 MHz/64 MB Pentium-class 300 MHz/64 MB Pentium-class 300 MHz/64 MB
Graphics adapter SVGA with minimum screen resolution of 800 x 600
Floppy disk drive 3-1/2 in. 1.44-MB floppy disk drive CD-ROM CD-ROM drive (required to install ASA
from CD)
Available hard disk space A minimum of 100-MB free hard disk space is required. The requirement for disk space depends on the size and number of
configuration data sets.
Printer port Standard PC or network printer port is required for connecting to a printer to produce station button labels.
Install ASA on your computer using the Avaya Site Administration CD. Place the ASA CD in the CD-ROM drive and follow the installation instructions in the install wizard.
ASA supports a terminal emulation mode, which is directly equivalent to using SAT commands on a dumb terminal or through an SSH session. ASA also supports a whole range of other features, including the graphically enhanced interface (GEDI) and Data Import. For more information see the Help, Guided Tour, and Show Me accessed from the ASA Help menu.
Starting Avaya Site Administration
To start ASA:
1. Start up ASA by double-clicking the ASA icon, or click Start>Programs>Avaya Site Administration.
2. In the Target System field, use the pull-down menu to select the desired system.
3. Click Start GEDI.
You now are connected to the desired system.
Configuring Avaya Site Administration
When Avaya Site Administration is initially installed on a client machine, it needs to be configured to communicate with Communication Manager on the Media Server.
When you initially run ASA, you are prompted to create a new entry for the switch connection.
You are also prompted to create a new voice mail system if desired.
Network adapter Required for network access to the S8700 Series Media Server, AUDIX, and other network-connected systems.
Free serial ports One free serial port capable of 9600-bps operation is required for a connection to each serial device (UPS).
Avaya recommends that PCs have at least a 16550A UART or 16550A UART
simulator (capable of 56 kbps DTE-speed connections). USB and internal modems should emulate this hardware.
A second serial port is required for
simultaneous connection to AUDIX through a serial connection.
Operating systems Processor/RAM
Adding a Switch Administration Item To add a switch administration item:
1. Click File > New > Voice Mail System.
The system displays the Add Voice Mail System screen.
2. Enter a name in the Voice Mail System Name field.
3. Click Next. The connection type dialog box displays.
4. Click the Network connection radio button.
5. Click Next. The Network Connection dialog box displays.
6. Enter the IP address used to connect to the Media Server.
7. Click Next. The Network Connection/Port Number dialog box displays.
8. In the TCP/IP Port Number field, enter port 5023.
9. Click Next. The Network Connection/Timeout Parameters dialog box displays. Leave the default values for the timeout parameters.
10. Click Next. The login type dialog box displays.
11. Click the "I want to login manually each time" radio button.
12. Click Next. The Voice Mail System Summary dialog box displays.
13. Check the information, use the Back button to make corrections if necessary, and click the Test button to test the connection.
14. When the connection is successfully tested, click Next and then Finish.
Note:
Note: In order for ASA to work properly with the ASG Guard II, the Write (ms) field on
the Advanced tab of the Connection Properties screen must be set to a value of 5 (i.e., delay of 5 ms). ASG Guard II is an outboard appliance providing access security for Avaya products that do not have Access Security Gateway (ASG) software as a native application. For more information on ASG Guard II, contact your Avaya technical support representative.
Adding a new voice system
When you initially run ASA, you are prompted to create a new entry for the switch connection if you have not already done so. To set up the desired system, click the New VOICE SYSTEM icon (on the left of the toolbar row). Complete the Add Voice System wizard to build the system record. When completed, the record will be available in the Target System pull-down list.
Logging in with Access Security Gateway
Access Security Gateway (ASG) is an authentication interface used to protect the system administration and maintenance ports and logins associated with Avaya Communication Manager. ASG uses a challenge and response protocol to validate the user and reduce unauthorized access.
You can administer ASG authentication on either a port type or login ID. If you set ASG authentication for a specific port, it restricts access to that port for all logins. If you set ASG authentication for a specific login ID, it restricts access to that login, even when the port is not administered to support ASG.
Authentication is successful only when Avaya Communication Manager and the ASG communicate with a compatible key. You must maintain consistency between the Access Security Gateway Key and the secret key assigned to the Communication Manager login. For more information about ASG, see Using Access Security Gateway (ASG)on page 457.
Before you can log into the system with ASG authentication, you need an Access Security Gateway Key, and you need to know your personal identification number (ASG). The Access Security Gateway Key must be pre-programmed with the same secret key (such as, ASG Key, ASG Passkey, or ASG Mobile) assigned to the Avaya Communication Manager login.
Verify that the Access Security Gateway (ASG) field on the System-Parameters Customer Options (Optional Features) screen is set to y. If not, contact your Avaya representative.
Logging in with ASG
To log into the system with ASG:
1. Enter your login ID. Press Enter.
1. Enter your login ID. Press Enter.