Seagate Technology support services

Internet

www.seagate.com for information about Seagate products and services. Worldwide support is available 24 hours daily by e-mail for your questions.

Presales Support: www.seagate.com/support/email/email_presales.html or [email protected]

Technical Support: www.seagate.com/support/email/email_disc_support.html or [email protected]

mySeagate

my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface—anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as drive availability and compatibility.

Technical Support

If you need help installing your drive, consult your system's documentation or contact the dealer's support services department for assistance specific to your system. Seagate technical support is also available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your drive’s “ST” model number available.

SeaTDD™ (+1-405-324-3655) is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

46 Barracuda 7200.10 Serial ATA Product Manual, Rev. A

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser- vices labs are currently located in North America. To get a free quick quote or speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss pre- vention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America support services

Seagate Service Centers

Presales Support

Call center Toll-free Direct dial FAX

Americas 1-877-271-32851 _{+1-405-324-4730}1 _{+1-405-324-4704}

Technical Support

Call center Toll-free Direct dial FAX

Americas 1-800-SEAGATE2 _{+1-405-324-4700}2 _{+1-405-324-3339}

Customer Service Operations

Warranty Service

Call center Toll-free Direct dial FAX / E-mail

USA, Canada, Mexico and 1-800-468-34723 — +1-956-664-4725

Latin America Brazil

Jabil Industrial Do Brasil — +55-11-4191-4761 +55-11-4191-5084

LTDA4 [email protected]

Data Recovery Services

Call center Toll-free Direct dial FAX

USA, Canada, 1-800-475-01435 +1-905-474-2162 1-800-475-0158

and Mexico +1-905-474-2459

1_{Hours of operation are 8:00 A.M. to 6:00 P.M., Monday through Friday (Central time).}

2_{Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).}

3_{Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).}

4_{Authorized Service Center}

Barracuda 7200.10 Serial ATA Product Manual, Rev. A 47

European support services

For presales and technical support in Europe, dial the Seagate Service Center toll-free number for your specific location. If your location is not listed here, dial our presales and technical support call center at +1-405- 324-4714 from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The presales and technical support call center is located in Oklahoma City, USA.

For European warranty service, dial the toll-free number for your specific location. If your location is not listed here, dial our European CSO warranty center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The CSO warranty center is located in Amsterdam, The Netherlands.

Seagate Service Centers

Toll-free support numbers

Call center Presales and Technical Support Warranty Service

Austria — 00 800-47324289 Belgium 00 800-47324283 (00 800-4SEAGATE) 00 800-47324289 Denmark 00 800-47324283 00 800-47324289 France 00 800-47324283 00 800-47324289 Germany 00 800-47324283 00 800-47324289 Ireland 00 800-47324283 00 800-47324289 Italy 00 800-47324283 00 800-47324289 Netherlands 00 800-47324283 00 800-47324289 Norway 00 800-47324283 00 800-47324289 Poland 00 800-311 12 38 00 800-311 12 38 Spain 00 800-47324283 00 800-47324289 Sweden 00 800-47324283 00 800-47324289 Switzerland 00 800-47324283 00 800-47324289 Turkey 00 800-31 92 91 40 00 800-31 92 91 40 United Kingdom 00 800-47324283 00 800-47324289

FAX services—All Europe (toll call)

Technical Support +1-405-324-3339 Warranty Service +31-20-653-3513

Africa/Middle East support services

For presales and technical support in Africa and the Middle East, dial our presales and technical support call center at +1-405-324-4714 from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Mon- day through Friday. The presales and technical support call center is located in Oklahoma City, USA.

For warranty service in Africa and the Middle East, dial our European CSO warranty center at +31-20-316- 7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +31-20-653- 3513. The CSO warranty center is located in Amsterdam, The Netherlands.

48 Barracuda 7200.10 Serial ATA Product Manual, Rev. A For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East- ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our technical support locations.

Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and 10:00 A.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday.

Seagate Service Centers

Call center Toll-free Direct dial FAX

Australia 1800-14-7201 — —

China (Mandarin)1, 4 800-810-9668 +86-10-6225-5336 —

Hong Kong 800-90-0474 — —

Hong Kong (Cantonese)1, 4 001-800-0830-1730 — —

India2, 4 1-800-180-1104 — — Indonesia 001-803-1-003-2165 — — Japan3, 4 0034 800 400 554 — — Korea3, 4 007 98 8521 7635 — — Malaysia 1-800-80-2335 — — New Zealand 0800-443988 — — Singapore 800-1101-150 — +65-6488-7525 Taiwan (Mandarin)1, 4 00-800-0830-1730 — — Thailand 001-800-11-0032165 — —

Customer Service Operations

Warranty Service

Call center Toll-free Direct dial FAX

Asia/Pacific — +65-6485-3595 +65-6485-4860

Australia 1800-12-9277 — —

India4 — +91-44-821-6164 +91-44-827-2461

1_{Hours of operation are 8:30}_A_._M_._{to 5:30}_P_._M_.,_{Monday through Friday (Australian Western time).}

2_{Hours of operation are 9:00}_A_._M_._{to 6:00}_P_._M_.,_{Monday through Saturday.}

3_{Hours of operation are 9:30}_A_._M_._{to 6:30}_P_._M_.,_{Monday through Friday.}

Barracuda 7200.10 Serial ATA Product Manual, Rev. A 49

Index

A

ACA 28 acceleration 25 acoustics 26 Active 22 Active mode 22 actuator arm 20 Agency certification 27 altitude 24 Ambient temperature 24 ambient temperature 20

Annualized Failure Rate (AFR) 27 areal density 1

,

ATA commands 37

Australia/New Zealand Standard AS/NZS3548 1995 28

Australian Communication Authority (ACA) 28 Australian C-Tick 28

Average latency 20 Average seek time 20

B

BPI 19 buffer 19

C

cables and connectors 32 cache 19

capacity 18

case temperature 24 CE mark 27

certification 27

Check Power Mode 37 Class B computing device 28 compatibility 27

Conducted noise 22 Conducted RF immunity 26 Configuring the drive 31 connectors 32 Corrosive environment 29 CSA C22.2 (950) 27 cycles 27 Cylinders 18

D

data-transfer rates 1 DC power 20

Default logical geometry 18 density 19

Device Configuration Freeze Lock 37 Device Configuration Identify 37 Device Configuration Restore 37 Device Configuration Set 37 Device Reset 37 dimensions 33 disc surface 20 dissipation 21 Download Microcode 37

E

Electrical fast transient 26 Electromagnetic compatibility 27

Electromagnetic Compatibility (EMC) 27

Electromagnetic Compatibility control Regulation 27 Electromagnetic Compatibility Directive (89/336/EEC)

Electromagnetic immunity 26 Electrostatic discharge 26 electrostatic discharge (ESD) 31 EN 55022, Class B 27 EN 55024 27 EN 60950 27 Environmental specifications 24 EPRML 1 error-correction algorithms 1 errors 27 ESD 31 EU 27

European Union (EU) requirements 27 Execute Device Diagnostics 37

F

FCC verification 28 features 1

Federal Communications Commission 28 Flush Cache 37

Flush Cache Extended 37 Format Track 37 Formatted capacity 18

G

geometry 18 Gs 25 guaranteed sectors 18

50 Barracuda 7200.10 Serial ATA Product Manual, Rev. A Handling precautions 31 heads 18 height 19 humidity 24

I

I/O data-transfer rate 19 Identify Device 37

Identify Device command 39 Idle 22

,

Idle Immediate 37 Idle mode 21

,

23 IEC950 27

Information Technology Equipment (ITE) 27 Initialize Device Parameters 37

Input noise ripple 22 input voltage 20 interface 19

,

internal data-transfer rate OD 19 is 20

ISO document 7779 26 ITE 27

K

Korea Ministry of Information and Communication (MIC) 27 Korean RRL 27

L

latency 20 latency time 20 LBA mode 18 length 19 logical geometry 18

M

maintenance 27 master/slave 2 maximum temperature 24 MIC 27 mounting 33 mounting screws 24 mounting the drive 31

N

noise 22

nominal power 20 Nonoperating shock 25 Nonoperating vibration 25 Nonrecoverable read errors 27

operating 21 Operating power 21 Operating shock 24 Operating vibration 25

P

Physical characteristics 19 point-to-point 2

,

32 Power consumption 20 power consumption 20 power dissipation 21 Power modes 22 Power specifications 20 Power-management modes 22 Power-on to Ready 20 precautions 31

printed circuit board 31

programmable power management 22

Q

quick reference 3

R

Radiated RF immunity 26

Radio and television interference 28 radio frequency (RF) 26

random seeks 20

,

21 Read Buffer 37 Read DMA 37

Read DMA Extended 37 Read DMA without Retries 37 read errors 27

Read Log Ext 37 Read Multiple 37

Read Multiple Extended 37 Read Native Max Address 37

Read Native Max Address Extended 37 Read Sectors 37

Read Sectors Extended 37 Read Sectors Without Retries 37 Read Verify Sectors 37

Read Verify Sectors Extended 37 Read Verify Sectors Without Retries 37 read/write actuator arm 20

Read/write heads 18 Read/write power 20 Recalibrate 37 recording density 19 recording method 19 Recording technology 19 relative humidity 24 Reliability 27

Barracuda 7200.10 Serial ATA Product Manual, Rev. A 51 RF 26 RMS read/write current 22 RoHS 28 RRL 27

S

S.M.A.R.T. Disable Operations 38 S.M.A.R.T. Enable/Disable Autosave 38 S.M.A.R.T. Enagle Operations 38 S.M.A.R.T. Execute Offline 38 S.M.A.R.T. implementation 37

S.M.A.R.T. Read Attribute Thresholds 38 S.M.A.R.T. Read Data 38

S.M.A.R.T. Read Log Sector 38 S.M.A.R.T. Return Status 38

S.M.A.R.T. Save Attribute Values 38 S.M.A.R.T. Write Log sector 38 Safety certification 27

SATA 35 screws 24 sectors 18

Sectors per track 18

Security Disable Password 37 Security Erase Prepare 37 Security Erase Unit 38 Security Freeze 38 Security Set Password 38 Security Unlock 38 Seek 38

seek mode 20 Seek mode power 20 Seek time 20

Seeking 21

Serial ATA (SATA) interface 35 serial ATA ports 2

Servo electronics 20 servo electronics 21 Set Features 38 Set Max Address 38

Set Max Address Extended 38 Set Multiple Mode 38

Shock 24

single-track seeks 20 Sleep 21

,

38 Sleep mode 23 sound 26

Specification summary table 3 spindle speed 19 Spinup 21 Spinup power 20 Standby 21

,

38 Standby Immediate 38 Standby mode 21

,

23 standby timer 23 Standby to Ready 20 Start/stop times 20 start-stop cycles 27 static-discharge 31 support services 45 Surge immunity 26

T

technical support services 45 temperature 20

,

24 temperature gradient 24 timer 23 timers 23 track density 19 Track-to-track 20

Track-to-track seek time 20

tunneling magnetoresistive (TGMR) recording heads 1

TUV North America 27

U

UL 1950 27

V

Vibration 25 voltage 20

Voltage dips, interrupts 26 Voltage tolerance 22

W

weight 19

wet bulb temperature 24 width 19

Write Buffer 38 Write DMA 38

Write DMA Extended 38 Write DMA FUA Extended 38 Write DMA Without Retries 38 Write Log Extended 38 Write Multiple 38

Write Multiple Extended 38 Write Multiple FUA Extended 38 Write Sectors 38

Write Sectors Extended 38 Write Sectors Without Retries 38

920 Disc Drive, Scotts Valley, California 95066-4544, USA Publication Number: 100402371, Rev. A, Printed in USA

In document Barracuda Serial ATA (Page 55-64)