Enhanced protection for HSBC Mobile Banking and Personal Internet Banking from HSBC with your Online Security Device
Welcome to convenient banking with HSBC Mobile Banking and Personal Internet Banking from HSBC.
Protecting your money and your account information is our priority. So, while we bring to you the convenience of banking on your mobile device with HSBC Mobile Banking and online with Personal Internet Banking from HSBC, our Security Device adds an extra layer of security to your transactions. Designed in an elegant and compact manner, the Security Device is portable and easy to use.
So, access, view and manage your money anytime, anywhere, without having to worry about the security of your account.
Getting ready for your Security Device
Enhanced security for online banking is just a few steps away. To activate your Security Device, after you have set-up your device PIN, please follow the steps listed herein:
1. Log on to Personal Internet Banking from HSBC and click the ‘Activate Now’ button.
2. Enter 10-digit serial number that can be found on the back panel of your device.
3. Generate and input the authentication security code using your Security Device.
Security Device can be used for both HSBC Mobile Banking and Personal Internet Banking from HSBC. Visit www.hsbc.co.in/security-device for a demo of Security Device activation.
1. Turning on the device
• Press and hold for 2 seconds to turn on the device.
2. Setting up your PIN for the first time
Your Security Device is PIN protected. The PIN length should be 4-6 digits, however a 6-digit PIN ensures more safety. You will be asked to create the first PIN when you turn on the device for the first time.
Turn on your device. Press to complete
Create your new PIN the first PIN entry.
(4-6 digits) using the
numeric keypad.
Re-enter your PIN (4-6 digits) to confirm your new PIN.
If you have successfully confirmed the new PIN, you will see ‘NEW PIN’ confirmation text as shown below.
You get a PIN confirmed notification.
If PINs do not match, the message ‘FAIL PIN’ will be displayed.
Press to start from Step 1.
NEW PIN
- Step 1 Step 2
PIN CONF
---- Step 3
NEW PIN CONF
HSBC Step 4
FAIL Pin Step 5
not SAFENEW PIN Step 6
If PIN is weak, the message ‘NEW PIN not SAFE’ will be displayed and request New PIN process starts again.
3. Generate the security code for ‘log on and authentication’
• Log on to Personal Internet Banking from HSBC
• Turn on your device and enter your PIN number using the
keypad
• Press again to generate a security code
4. Generate the ‘Transaction Signing Code’
‘Transaction Signing Code’ is required when you are about to transfer funds to Third Party Beneficiary account. Follow these three simple steps to generate a ‘Transaction Signing Code’.
Press on your Security Device, until you see
Enter the last 8-digit of the ‘Beneficiary account number’ into the device. (Use to delete input)
Press and your 6-digit ‘Transaction Signing Code’ will appear
for input to your computer.
HSBC
-4365135
982 537
Step 1
Step 2
Step 3
When you have completed the above steps, verify your transaction details, then proceed to the next stage.
Here is an example to add third party account number in the Security Device
Scenario How to input
your instructions
Example Input
Beneficiary account number/with 8 or more digits or special characters
Use the last 8-digit of your beneficiary account number
(1) 123-456-789 (2) 55500066777
(1) 23456789 (2) 00066777
Beneficiary account number/with 1-7 digits
Add zeros in front of your beneficiary account number/
to form a total of 8-digit
(1) 1234 (2) 11114
(1) 00001234 (2) 00011114
5. Changing the PIN for the device
To reset your PIN for the Security Device:
1. After your device is turned on and unlocked using your existing PIN, you will see the Welcome screen; press and hold the button ‘8’ for 2 seconds to activate the change PIN function.
2. Then repeat the PIN set process (follow steps 1 and 2 from setting up your PIN for the first time).
Press and hold button ‘8’ for 2 seconds
to enter the change PIN function.
Enter new PIN using keypad.
Press to complete.
Press to backspace one character.
Press and hold to clear all input.
NEW PIN
-Step 2
HSBC Step 1
PIN CONF
----NEW PIN CONF
HSBC
Step 3
Step 4
Confirm the new PIN by re-entering it.
The icon ‘NEW PIN CONF’ will be displayed for 2 seconds if the PIN is successfully matched between the two input screens.
Enhanced security for worry-free online banking
We are delighted to share with you how the Security Device enhances your experience of banking online as well as on your mobile devices. The Security Device, with enhanced security features, protects the transactions you make through HSBC Mobile Banking and Personal Internet Banking from HSBC.
• For more information please visit www.hsbc.co.in/security-device
• For more information on Online Security, please visit www.hsbc.co.in/online-security • For more information on HSBC Mobile Banking, please visit www.hsbc.co.in/mobile If you are yet to download HSBC Mobile Banking on your device, simply
:
Scan to download
HSBC Mobile Banking
Visit
SMS IMB to 575750 (for iPhone or iPad) AMB to 575750 (for Android mobile or tablet)
HSBC Advance PhoneBanking numbers for NR customers
Calls to India from overseas: +91-22-4042 2427 Australia : 1300 787 414 (Local Rates) Canada : 1 877 674 4722 (Toll Free) Hong Kong : 852 2822 3986 (Free from landline) 852 2822 2767 (Free from landline) India : 1800 102 2208 or 1800 267 3456 (Toll Free) Singapore : 65 6533 5462 (Local Rates)
United Kingdom : 080 03285902 (Local Rates) 080 00851264 (Local Rates) 080 03893587 (Local Rates) Middle East : Bahrain 973 1756 9645 (Local Rates) Kuwait 965 2223 0727 (Local Rates) Oman 968 2476 2727 (Local Rates) Qatar 974 4432 8325 (Local Rates)
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