The Connection Settings tab enables you to perform these tasks:
Change application server passwords, which are required passwords used by BMC Remedy applications when they connect to the AR System server.
Components that use application server passwords include BMC Remedy Mid Tier, plug-in servers, the DSO server, the Flashboards server, the Email Engine, and custom applications. Most application server passwords are initially set when you install AR System, but you can change them at any time by using the Connection Settings tab.
If you change an application server password on an AR System server, you must also make the change for the application that connects to that server. For more information, see Table 6-4.
Set the RPC program number and port information for plug-in and DSO servers.
Configure time-out settings for the plug-in servers.
Enable License Tracking
Determines wether information is recorded in the AR System Current License Usage and AR System Historical License Usage forms. By default, this option is not selected (information is not recorded in the forms). See “Displaying license usage” on page 46.
Disable Audit Only Changed Fields
Causes the system to record all fields when auditing a record. By default, this check box is not selected, indicating that only those fields whose values have changed during a transaction are audited.
Table 6-3: Configuration tab fields (Sheet 8 of 8) Field Name Description
Configuring AR System servers
To set connection settings
1 In a browser or BMC Remedy User, open the AR System Administration Console, and click System > General > Server Information.
2 Click the Connection Settings tab.
Figure 6-3: AR System Administration: Server Information form—Connection Settings tab
3 Edit the options on the tab as needed:
Table 6-4: Connection Settings tab fields (Sheet 1 of 3)
Tab name Field name Description
Application Service Password
Specifies the password that the Email Engine and Flashboards server use to access the AR System server.
Asterisks in the field indicate that a password is defined.
If you change this password on the AR System server, you must also change it for the Email Engine and Flashboards server if they are installed.
To change the Application Service Password for the Email Engine, update the EmailDaemon.properties file. See the BMC Remedy Email Engine Guide, “Updating the EmailDaemon.properties file,” page 181.
To change the Application Service Password for the Flashboards server, update the server.conf file. See the BMC Remedy Flashboards Guide, “Resetting the
Application Service password,” page 79.
Mid-Tier Administrator Password
Specifies the password used by the mid tier to access the AR System server.
If you change this password on the AR System server, you must also change it in the Mid Tier Configuration Tool, which updates the config.properties file. See the BMC Remedy Mid Tier Guide, “Change password,” page 47. (In the Mid Tier Configuration Tool, this password is called the Admin Password.)
Proxy server settings for Java VM
Obsolete as of release 7.5.00.
Configuring AR System servers
Plug-In Server Local Password Sets a password for other AR System servers to use when they connect to this server’s plug-in server.
If this option is specified, the plug-in server accepts connections only from AR System servers configured to use the same password.
If you change this password, you must also change the appropriate plug-in server target password on any AR System servers that connect to this plug-in server. See
“Password” on page 139.
If this option is not specified, the plug-in server accepts connections from AR System servers not configured to use a plug-in server target password.
Plugin Default Timeout
Specifies the number of seconds in which the plug-in server must respond to the AR System server before an error is returned.
Plugin Default Port Specifies the default port for the plug-in server.
Server Name Specifies the name of the AR System server associated with the target plug-in server.
Note:In this tab’s table, you enter target connection settings.
The AR System server uses these settings to connect to other plug-in servers.
Port Number Specifies the name and port number for the target plug-in server.
Password Specifies the password for the target plug-in server.
The server name and port number create a unique entry. If you modify a server name or port number, the password is cleared. If you remove the password for a particular entry, you can specify a server name and port number with no password for that entry. The next time you display the table, the entry is not displayed.
The edit masked option is not supported in tables on forms.
Therefore, when you type a new password in the Password column, it is visible. Saved passwords are masked.
Table 6-4: Connection Settings tab fields (Sheet 2 of 3)
Tab name Field name Description
4 Click Apply.
DSO Server DSO Local Password Specifies the password that a DSO server uses to access this AR System server.
If you change DSO Server password, you must also change the target password for any DSO servers that connect to this AR System server. See the BMC Remedy Distributed Server Option Guide, “Configuring Distributed Server Option,”
page 31.
DSO Local RPC Program Number
Specifies a dedicated (private) RPC program number that a DSO server uses for all communication with the AR System server.
If you leave this field blank, the fast and list queues process all distributed operations.
Target connection settings tables
Specifies RPC program numbers, TCP/IP ports, and DSO passwords that a DSO server uses when accessing remote AR System servers.
See the BMC Remedy Distributed Server Option Guide,
“Configuring Distributed Server Option,” page 31.
Remote Workflow Local Password Specifies the password that another AR System server uses to access this server through workflow.
If you change this password, you must also change the appropriate remote workflow target password on any server containing workflow that connects to this server.
Server Name Specifies the name of the remote server.
Note:In this tab’s table, you enter target connection settings.
The AR System server uses these settings to connect to other AR System servers when required by workflow.
Password Specifies a password to use when this server accesses the specified remote server through workflow. This occurs when an active link contains an SQL or Process command against the remote server and is activated by a
nonadministrator user. If the remote server specifies a workflow password, you must register that server and password, or you cannot access that server through workflow.
The edit masked option is not supported in tables on forms.
Therefore, when you type a new password in the Password column, it is visible. Saved passwords are masked.
Table 6-4: Connection Settings tab fields (Sheet 3 of 3)
Tab name Field name Description
Configuring AR System servers
NOTE
If your environment contains AR System servers earlier than release 5.1, set the minimum API version to 9 to ensure that secure servers cannot communicate with servers running previous AR System versions. For information about setting the API version, see “Server Information—Configuration tab” on page 128.