Service call - Error Code List - ERROR CODE AND SELF-DIAGNOSTIC MODE

2. ERROR CODE AND SELF-DIAGNOSTIC MODE

2.1 Error Code List

2.1.2 Service call

Error code Classification Contents Troubleshooting

C130 Paper feeding system related service call

1st drawer tray abnormality: The tray-up motor-1 does not run normally or the 1st drawer tray does not move normally.

(Feeding of any other drawer than the 1st drawer is possible.)

Ch.5.1.6

C140 2nd drawer tray abnormality: The tray-up motor-1 does not run normally or the 2nd drawer tray does not move normally.

(Feeding of any other drawer than the 2nd drawer is possible.)

Ch.5.1.6

C150 3rd drawer tray abnormality: The tray-up motor-2 does not run normally or the 3rd drawer tray does not move normally.

(Feeding of any other drawer than the 3rd drawer is possible.)

Ch.5.1.6

C160 4th drawer tray abnormality: The tray-up motor-2 does not run normally or the 4th drawer tray does not move normally.

(Feeding of any other drawer than the 4th drawer is possible.)

Ch.5.1.6

C180 Tandem LCF tray-up motor abnormality: The Tandem LCF tray-up motor does not run normally or the Tandem LCF tray does not move normally.

(Feeding of any other drawer than the Tandem LCF is possible.)

Ch.5.1.6

C1A0 Tandem LCF end fence motor abnormality: The Tandem LCF end fence motor does not run normally or the Tan- dem LCF end fence does not move normally.

(Feeding of any other drawer than the Tandem LCF is possible.)

Ch.5.1.6

C1C0 Option LCF tray-up motor abnormality: The Option LCF tray-up motor does not run normally or the Option LCF tray does not move normally.

(Feeding of any other drawer than the Option LCF is possible.)

Ch.5.1.6

C260 Scanning system

related service call Peak detection error: Lighting of the exposure lamp (white reference) is not detected when the power is turned ON.

Ch.5.1.7 C270 Carriage home position sensor not turning OFF within a

specified period of time: The carriages do not shift from their home position within a specified period of time.

Ch.5.1.7 C280 Carriage home position sensor not turning ON within a

specified period of time: The carriages do not reach their home position within a specified period of time.

Ch.5.1.7 C360 Process related

service call Wire cleaner drive motor abnormality: The wire cleaner drive motor does not run normally or the charger wire cleaner does not move normally.

Ch.5.1.13 C370 Transfer belt cam motor abnormality: The transfer belt

cam motor does not run normally when the power is turned ON or the copying is started.

C411 Fuser unit related

service call Thermistor/heater abnormality at power-ON: Thermistor abnormality is detected at power-ON or the fuser roller temperature does not rise within a specified period of time after power-ON.

Ch.5.1.8

C412 Thermistor/heater abnormality at power-ON: Thermistor abnormality is detected at power-ON or the fuser roller temperature does not rise within a specified period of time after power-ON.

Ch.5.1.8

C443 Heater abnormality after abnormality judgment (not

reaching to intermediate temperature) Ch.5.1.8 C445 Heater abnormality after abnormality judgment (pre-run-

ning end temperature abnormality) Ch.5.1.8 C446 Heater abnormality after abnormality judgment (pre-run-

ning end temperature abnormality)

Ch.5.1.8 C447 Heater abnormality after abnormality judgment (tempera-

ture abnormality at ready status) Ch.5.1.8 C449 Heater abnormality after abnormality judgment (overheat-

ing) Ch.5.1.8

C465 Pressure roller thermistor abnormality after entering ready status (pre-running end temperature abnormality)

Ch.5.1.8 C466 Pressure roller thermistor abnormality after entering

ready status (pre-running end temperature abnormality) Ch.5.1.8 C467 Pressure roller thermistor abnormality after entering

ready status (temperature abnormality at ready status) Ch.5.1.8 C468 Pressure roller thermistor abnormality after entering

ready status (overheating) Ch.5.1.8 C471 IH power voltage abnormality or IH initial abnormality

(IH board initial abnormality) Ch.5.1.8 C472 IH power voltage abnormality (power supply abnormality) Ch.5.1.8 C473 IH power voltage abnormality (power voltage upper limit

abnormality) Ch.5.1.8

C474 IH power voltage abnormality (power voltage lower limit

abnormality) Ch.5.1.8

C475 IH power voltage abnormality (power supply abnormality

when door is opened) Ch.5.1.8

C480 IH abnormality Ch.5.1.8

C481 IGBT abnormality Ch.5.1.8

C490 IH control circuit abnormality or IH coil abnormality: The IH control circuit is under abnormal conditions, or the IH coil is broken or has a short-circuit.

Ch.5.1.8

C4A0 End of cleaning web Ch.5.1.8

C4B0 Fuser unit counter abnormality Ch.5.1.8 C550 Optional communi-

cation related service call

RADF interface error: Communication error has occurred

between the RADF and the scanner. Ch.5.1.9 C560 Communication error between Engine-CPU and PFC Ch.5.1.9 C570 Communication error between Engine-CPU and IPC

board Ch.5.1.9

C580 Communication error between IPC board and Finisher Ch.5.1.9 C590 Communication error between Engine-CPU and Laser- Ch.5.1.9

2

C730 RADF related ser-

vice call EEPROM error: EEPROM cannot be initialized normally when the code 05-352 is performed or the data cannot be read out of the EEPROM when the power is turned ON.

Ch.5.1.10 C820 Read sensor adjustment error: The read sensor cannot

be adjusted normally when the code 05-356 is performed.

Ch.5.1.10 C830 Original length detection sensor adjustment error: The

original length detection sensor cannot be adjusted normally when the code 05-356 is performed.

Ch.5.1.10 C840 Small original reverse sensor adjustment error: The small

original reverse sensor cannot be adjusted normally when the code 05-356 is performed.

Ch.5.1.10

C850 Tray lift motor abnormality Ch.5.1.10 C860 Large original exit sensor adjustment error: The large

original exit sensor cannot be adjusted normally when the code 05-356 is performed.

Ch.5.1.10 C870 Temperature detection error Ch.5.1.10 C940 Circuit related ser-

vice call Engine-CPU abnormality Ch.5.1.13 C970 Process related

service call High-voltage transformer leakage abnormality: The high-voltage leakage of the main charger is detected. Ch.5.1.13 CA10 Laser optical unit

related service call

Polygonal motor abnormality: The polygonal motor does not run normally.

Ch.5.1.11 CA20 H-sync detection error: Laser beam cannot be detected

at the SNS board. Ch.5.1.11 CA30 Secondary scanning coarse adjustment error

[e-STUDIO850] Ch.5.1.11

CA41 Window comparator abnormality (error during secondary scanning control)

[e-STUDIO850

Ch.5.1.11 CA42 Sensor signal busy error (error during secondary scan-

ning control) [e-STUDIO850]

Ch.5.1.11 CA43 Comparator abnormality

[e-STUDIO850] Ch.5.1.11

CA44 Beam sensor detection error

[e-STUDIO850] Ch.5.1.11

CA50 Laser power adjustment error

[e-STUDIO850] Ch.5.1.11

CA90 Image data transmission error of SYS board: Communi- cation error has occurred between the PLG board and the SYS board.

Ch.5.1.11 CAA0 Secondary scanning fine adjustment error: Secondary

scanning control by the galvanometer mirror does not end normally.

[e-STUDIO850]

Ch.5.1.11

CAB0 Inter-page correction error of secondary scanning: Inter- page secondary scanning control by the galvanometer mirror does not end normally.

[e-STUDIO850]

Ch.5.1.11

CAC0 Primary scanning dot adjustment error: Primary scanning control does not end normally.

[e-STUDIO850]

Ch.5.1.11 CAF0 Inter-page correction error of primary scanning: Inter-

page primary scanning control does not end normally. [e-STUDIO850]

Ch.5.1.11

Error code Classification Contents Troubleshooting

CB10 Finisher related

service call Feed motor abnormality: The feed motor does not run normally or the stack feed roller does not move normally. Ch.5.1.12 CB20 Delivery motor abnormality: The delivery motor does not

run normally or the delivery roller does not move normally.

Ch.5.1.12 CB30 Tray lift motor abnormality Ch.5.1.12 CB40 Alignment motor (rear) abnormality: The alignment motor

(rear) does not run normally or the alignment plate does not move normally.

Ch.5.1.12 CB50 Staple motor abnormality: The staple motor does not run

normally or the stapler does not move normally.

Ch.5.1.12 CB60 Stapler shift motor abnormality: The stapler shift motor

does not run normally or the Staple Unit does not move normally.

Ch.5.1.12 CB70 Stack amount detection sensor abnormality Ch.5.1.12 CB80 Backup RAM data abnormality:

1) Abnormality of checksum value on the finisher controller PC board is detected when the power is turned ON.

2) Abnormality of checksum value on the punch controller PC board is detected when the power is turned ON.

Ch.5.1.12

CB90 Paper pushing plate motor abnormality: The paper pushing plate motor does not run normally or the paper pushing plate does not move normally.

Ch.5.1.12

CBA0 Stitch motor (front) abnormality: The stitch motor (front) does not run normally or the rotational cam does not move normally.

Ch.5.1.12 CBB0 Stitch motor (rear) abnormality: The stitch motor (rear)

does not run normally or the rotational cam does not move normally.

Ch.5.1.12 CBC0 Alignment motor abnormality: The alignment motor does

not run normally or the alignment plate does not move normally.

Ch.5.1.12 CBD0 Guide motor abnormality: The guide motor does not run

normally or the guide does not move normally. Ch.5.1.12 CBE0 Paper folding motor abnormality: The paper folding motor

does not run normally or the paper folding roller does not move normally.

Ch.5.1.12 CBF0 Paper positioning plate motor abnormality: The paper

positioning plate motor does not run normally or the paper positioning plate does not move normally.

Ch.5.1.12 CC00 Sensor connector abnormality: Disconnection of each

connector of the guide home position sensor, paper pushing plate home position sensor and paper pushing plate leading position sensor is detected.

Ch.5.1.12

CC10 Microswitch abnormality: Any of the inlet door switch, delivery door switch and front cover closing detection switch is opened while all the covers are closed.

Ch.5.1.12 CC20 Communication error between Finisher and Saddle Stitch

section: Communication error has occurred between the finisher controller PC board and the saddle stitcher con-

Ch.5.1.12

2

CC50 Finisher related

service call Horizontal registration motor abnormality: The horizontal registration motor does not run normally or the puncher does not move normally.

Ch.5.1.12 CC60 Punch motor abnormality: The punch motor does not run

normally or the puncher does not move normally.

Ch.5.1.12 CC80 Front alignment motor abnormality: Front alignment

motor is not rotating or aligning plate is not moving normally. [MJ-1029]

Ch.5.1.12 CCC1 Communication error between Inserter Unit and Finisher Ch.5.1.12 CCD1 Inserter EEPROM abnormality Ch.5.1.12 CCE1 Inserter fan motor abnormality Ch.5.1.12 CD00 Laser optical unit

related service call

Laser initialization time-out: Laser control does not end within the initialization period.

[e-STUDIO850]

Ch.5.1.11

CD10 Process related

service call Cleaning brush drive motor abnormality: The cleaning brush drive motor does not run normally when the power is turned ON or the copying is started.

Ch.5.1.13 CD20 Used toner transport motor abnormality: The used toner

transport motor does not run normally when the power is turned ON or the copying is started.

Ch.5.1.13 CD30 Recycle toner transport motor abnormality: The recycle

toner transport motor does not run normally when the power is turned ON or the copying is started.

Ch.5.1.13

CD40 Toner bag full Ch.5.1.13

CD50 Fuser unit related

service call Web motor signal path abnormality Ch.5.1.8 CDE0 Finisher related

service call Paddle unit home position error detection: The paddle unit does not leave the home position when the paddle motor has been driven for specified time. [MJ-1029]

Ch.5.1.12 CE50 Image quality con-

trol related service call

Temperature/humidity sensor abnormality: The output value of the temperature/humidity sensor is out of the specified range.

Ch.5.1.13 CE90 Drum thermistor abnormality: The output value of the

drum thermistor is out of the specified range. Ch.5.1.13 CF00 Finisher related

service call Belt escape unit home position error detection: The belt escape unit does not leave the home position when the Knurled belt motor has been driven for specified time. [MJ-1029]

Ch.5.1.12

CF10 Undefined error code processing: If the engine of the equipment judges that a code (command) other than the defined error codes is sent from the finisher, it regards this as a CF10 error.

Ch.5.1.12

CF70 Process related

service call New toner transport motor abnormality: The new toner transport motor does not run normally when new toner is supplied.

Ch.5.1.13 CF80 Hopper motor lockup: The hopper motor does not run

normally when the power is ON or the copying is started. Ch.5.1.13 F070 Communication

related service call Communication error between System-CPU and Engine-CPU Ch.5.1.9 F090 Other service call SRAM abnormality on SYS board Ch.5.1.13 F091 FRAM abnormality on SYS board Ch.5.1.13 F092 SRAM and FRAM abnormality on SYS board Ch.5.1.13 F100 HDD format error: The HDD cannot be formatted nor-

mally. Ch.5.1.13

F101 HDD unmounted: Connection of the HDD is not detected. Ch.5.1.13 F102 HDD boot error: HDD does not become ready for booting. Ch.5.1.13 F103 HDD data transfer time-out: Data reading or writing is not

executed in a specified period of time. Ch.5.1.13

Error code Classification Contents Troubleshooting

F104 Other service call HDD data error: Abnormality is detected in the data of the

HDD. Ch.5.1.13

F105 Other HDD errors Ch.5.1.13

F106 Point and Print partition damage Ch.5.1.13

F107 /BOX partition damage Ch.5.1.13

F108 /SHA partition damage Ch.5.1.13

F110 Communication

related service call Communication error between System-CPU and Scan-ner-CPU Ch.5.1.9 F111 Scanner response abnormality Ch.5.1.9 F120 Other service call Database abnormality: Databases do not run normally. Ch.5.1.13

F130 Invalid MAC address Ch.5.1.13

F200 Data overwrite kit (GP-1060) is taken off Ch.5.1.13

In document Service Handbook-TOSHIBA eStudio 520, 523, 600, 623, 720, 723, 850, 853.pdf (Page 35-41)