Set the filters as per requirement Step 2: Issue print command.

Various filters can be used to generate a report. These filters enable the user to select the type of calls to be included in the report viz. Calls made by the particular station, calls made on a particular date or calls made between two dates, Long duration calls. It is also possible to generate a report contains calls with desirable combination like calls made by particular station on a particular date for duration greater than 10 minutes.

Header and footer are printed on every page of the report.

Filter Command

Default printing settings 1502-#

(Online printing is OFF and all calls are printed)

Calls made by a station 1541-1-Station

Calls made by range of station 1541-2-Station-Station

Calls made by all stations 1541-*

(Station is the software port number of the station)

Calls made on a trunk 1542-1-Trunk

Calls made on a range of trunks 1542-2-Trunk-Trunk

Calls made on a all trunks 1542-*

(Trunk is the software port number of the trunk)

Calls made on a date 1543-1-Date-Month-Year

Calls made on a range of date 1543-2-Date-Month-Year-Date-Month-Year

Calls made on a all dates 1543-*

(Date-Month-Year is DD-MM-YYYY format)

Calls made at a fixed time 1544-1-Hour-Minute

Calls made between the range of time 1544-2-Hour-Minute-Hour-Minute

Calls made at any time 1544-*

(Hour-Minute in HH-MM, 24 hour format)

Calls make to a destination 1545-Number-#

(Number is number string with max. 16 digits) Calls having duration of higher value 1546-Minutes-Seconds

(Minutes-Seconds in MM-SS, 24 hour format)

Use following command to start printing the reports: 1540

Incoming Call

Incoming calls can be stored and printed in a desired way. Incoming calls-Storage

• Station message detail recording (SMDR) facility is used to keep track of the incoming calls received by the Vision. SMDR is useful in monitoring and managing the incoming traffic in more effective manner. The Vision can keep log of each call received by it in the SMDR buffer. The buffers for the incoming calls and outgoing calls are different. Each incoming call is stored in the form of a record in the buffer.

• The SA or SE can print these calls on a printer in the form of various reports. The SA/SE can even transfer this data on a computer for storage and further analysis.

A record has following fields: 1. Serial Number.

2. Telephone number from where call has come. 3. Station to which call was routed.

4. Trunk on which call was received. 5. Date on which call was received. 6. Time on which call was received. 7. Time taken to answer the call. 8. Speech duration.

One incoming call can occupy one or more records in the buffer. When an incoming call is transferred on another station, a new entry will be made in the SMDR buffer. The SMDR buffer data is maintained even during power failures. It is advisable to frequently download the calls to avoid inadvertent or accidental loss of the data.

Maximum 250 records can be stores in the SMDR IC buffer. Once the SMDR buffer is full, the next incoming call is stored in place of the oldest call in the SMDR IC buffer. This is known as First In First Out (FIFO) logic. The system parameters configuration report shows the number of SMDR IC records in the buffer. The SA or SE can clear the SMDR IC buffer using appropriate command and password from the SA/SE mode.

Commands

Master command:

This command enables/disables the storage of incoming calls depending upon the filters set Use following command to set SMDR storage mode:

1550-Store Flag Where,

Store Flag Meaning

0 Don't store incoming calls

1 Store incoming calls as per the filters programmed

Use following command to set incoming call storage to default settings: 1505-#

By default, all incoming calls will be stored.

Filter commands: These commands enable the user to select the type of calls to be stored viz. All calls, Trunk wise calls, Unanswered calls, DID calls, etc.

Filter Command

Store Normal Calls 1561-Flag

Store DID Calls 1562-Flag

Store Unanswered Calls 1563-Flag

Store DID Unanswered Calls 1564-Flag

Store All Calls 1565-Flag

Store Calls of a station 1551-1-Station-Flag

Store Calls of all stations 1551-*-Flag

Store Calls on a trunk 1552-1-Trunk-Flag

Store Calls on all trunks 1552-*-Flag

Store Calls- Unanswered Duration 1553-MM-SS

Store Calls - Speech duration 1554-MM-SS

Where,

Flag Meaning

0 Don't store

1 Store

Supportive commands:

If an outgoing call is transferred from one station to another station, it can be stored as one call or two calls. Use following command to decide this:

1555-Call Split Flag Where,

Call Split Flag Meaning

0 Store one call

1 Store multiple calls

If above option is selected as ‘Store One Call’ then it is possible to store the call with originating station or terminating station.

Use following command to select appropriate option: 1556-Flag

Where,

Flag Meaning

0 Store the call on originating station's account 1 Store the call on terminating station's account

Supportive commands:

Use following command to clear SMDR-Incoming buffer: 1560-Reverse SE Password

Incoming Calls-Printing

• Each SMDR record has following parameters or fields: • Serial Number.

• Calling Number (optional).

• Trunk port number on which the call was received. • Station Number who received the call.

• Date on which the call is received. • Time when the call arrived.

• Call Answer Duration. • Call Speech Duration. • Remark.

“Remark’ column indicates following information: Character Meaning

N Normal Call

D DID Call

U Unanswered Call

DU DID Unanswered Call

The reports are transferred on a computer through the RS232C (COM) port of the Vision. ASCII format is used for this.

It is possible to generate these reports as and when the call is made i.e. online printing (provided a printer or a computer is connected) or offline. The calls are stored in the SMDR buffer in both cases.

Incoming Printing-Online

Use following command to decide whether online printing is desired: 1570-Code

Where,

Code Meaning

0 Immediate printing of incoming calls off 1 Immediate printing of incoming calls on

In online mode whatever is stored is printed. Incoming Printing-Offline