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• Together with the deputy of the machine shop undertook in-depth training and subsequent monitoring of new Apprentices joining the shop floor to ensure that quality of the output was maintained to the highest standard.
• As Manager of the shop floor, carried through numerous tasks which included an annual 1:1 with each member of the workforce to identify training needs and provided feedback on performance.
• Built and maintained internal relationships not only with the direct report but also included the technical drawing office and their Director, together with the Cramping Manager.
• Selected on behalf of the business to spend a week in Norway, with the objective of finding out how to make fully reversible windows, led to the instigating of a detailed report and finally a presentation to the Board of Directors.
• Represented the business at Machinery Exhibitions throughout Europe including Milan, Hanover and Birmingham, where every opportunity was taken to build ongoing relationships with key contacts. • Resolved any issues and problems that were raised by customers, following receipt of goods and on
occasions has visited these clients on site and any problems were then fully resolved having liaised with the Maintenance Department of the business.
• Fully contributed as part of the team to the prestigious BSI ISO 9002 quality system together with the BSI Kitemark.
Example (5)
Our final example shows the achievements of a Senior Manager who is working for a leading law practice.
Here you will see a different introduction, but the significant change is the way in which the achievements were captured as the current position held covered 3 specific key areas of responsibilities, namely Personnel and Team Management, Project Management and Business and Client Focus.
Again due to the number of achievements attained, only a selection are shown.
Lawyers abc – 2005 to present
Head of Business Acceptance – Risk and Compliance
Reporting to the Director of Risk, is responsible for managing a dedicated team of 12 ensuring that all areas of regulatory risk and compliance are firmly embedded across the business.
Personnel and Team Management
Achievements
• Designed and through joint delivery of training, implemented policies, procedures and business process automation in the areas of conflict checking, matter file opening, new client processing and engagement letter production to meet the requirements to mitigate potential risk exposure by the firm.
• Personally involved in training the firms Risk Committee on key areas of the Solicitors Regulation Authority (SRA) Code of Conduct so that they were fully aware of their individual duties and responsibilities.
• Delivered training to increase the awareness of anti-money laundering Code of Conduct and general risk and compliance obligations to over 800 secretaries and 600 partners/fee earners within the firm.
• Carries out regular coaching to direct report supervisors to develop their performance, personal skills and behaviours.
• Supports direct reports on all areas of personnel management and takes a key role in the active development of team performance at all levels.
Project Management
Achievements
• Currently leading a five year key project on the delivery of large scale firm-wide automated business processes which has brought together the formation of a team representing different areas of the firm including, members of the risk and compliance team, IT, support staff, earners, secretaries and partners. • Successfully completed the first stage of this initiative in the area of the opening of matters, being personally
involved in the design, the instigation of a pilot and the evaluation process before deployment across the firm.
• Regularly reports progress to a steering committee chaired by the Director of Risk and partners from four specific areas of the business including Real Estate, Finance, Contentious/Commercial and Corporate. • Instigated and delivered a project to deploy information barrier software to protect highly confidential and
price-sensitive insider list information. Personally researched the market, price and securing the proposition. • Researched and wrote the firm’s Practice Manual on policies and procedures with the additional support
of a lawyer and through the understanding of the working practises of the firm. This included the Human Resources Team due to potential impact of the firms employees.
Business and Client Focus
Achievements
• Introduced a fee estimating tool for the firm and clients following the concerns of potential escalating costs of work which has received external praise and fully meets the requirements of the Solicitors Regulation Authority Code of Conduct.
• Amended existing processes with software support in order to provide Management Information to a high profile bank following their decision to outsource this procedure, which has reduced cost and has now seen an upturn in the levels of business received.
• Delivered Suspicious Activity Reporting (SAR) processes across the firm ensuring that any breaches of the money laundering regulations are fully supported by detailed reports to the Serious Organised Crime Agency (SOCA).
• Recognised by SOCA to be the firms key contact and was invited with only four other representatives from law firms within the UK to work on a SOCA project to revolutionise the reporting of suspicious activity reports.
On those occasions where an individual has achieved significant success earlier in their career (remember that the recommendation is to capture roles and achievements of between 10/15 years maximum) and wishes to draw the attention of this fact to a potential reader then by introducing an additional section to their CV, this can be shown in a meaningful and interesting way, without bombarding the document with a mass of dates. So, by heading up a section and calling this
Earlier Career or Earlier Career History it will project the informationin a professionaland crystal clear way.
Here are a couple of examples to highlight this point.
Example (1)
The individual concerned here is a qualified chartered accountant, currently holding a Managerial position and the achievements in this instance needed to concentrate on projecting as many key successes as possible. It was however felt that the career had been built on firm foundations, so with that in mind this was shown in this way.
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