1)
1) SelSelect ect PINPING G in in serservivice ce momode:de: Copier>Test>NETWORK>PING. Copier>Test>NETWORK>PING. 2)
2) EntEnter ther the IP ade IP addredress foss form trm the khe keyeypad pad onon the control panel, and press [OK].
the control panel, and press [OK]. 3)
3) PrPresess [Ss [STTARART]T].. 4)
4) See tSee thahat 'OKt 'OK' has ' has appappeareared ted to ino indidicatcatee that the PING operation was successful. that the PING operation was successful. (Failure is indicated by 'NO'.)
(Failure is indicated by 'NO'.)
F04-501-01
F04-501-01
5.2
5.2 MakiMaking a Cng a Checheck Usk Using a ing a RemRemote Hote Host Aost Addrddressess
You can find out whether the connection to the network is correct or not by executing You can find out whether the connection to the network is correct or not by executing PING using a remote host address. (The remote host address is the
PING using a remote host address. (The remote host address is the IP address of a PC IP address of a PC termi-termi- nal which is operating on the TCP/IP network to which the host machine is connected.)
nal which is operating on the TCP/IP network to which the host machine is connected.) 1)
1) Inform thInform the system e system administratoadministrator that yr that you are ou are going going to check to check the netwthe network usinork using PING.g PING. 2)
2) ObtaObtain a remoin a remote hoste host addrt address froess from the sym the system astem admindministraistratortor.. 3)
3) EntEnter ther the reme remotote hoe host adst addredress tss to PINo PING.G. 4)
4) See thaSee that 'OK' has appt 'OK' has appearedeared, indic, indicating tating that the cohat the connecnnection to thtion to the netwe network is corrork is correct.ect. 5)
5) If 'NO' has If 'NO' has appeared tappeared to indicato indicate that te that the connhe connection is ection is not sunot successful, gccessful, go througo through theh the troubleshooting work that follows:
troubleshooting work that follows:
0 0 . . 0 0 . . 0 0 . . 00 +/- +/- OKOK <NETWORK> <NETWORK> < < 11//1 1 >> <<RREEAADDY Y >> PING PING PREV
PREV NEXTNEXT
IP address input IP address input Result (OK or NG)
6.
6. TTroroububleleshshooootitingng
If the connection to the network is not correct, you may suspect the following causes; per- If the connection to the network is not correct, you may suspect the following causes; per- form the steps given under 5.1 and later to correct the problem:
form the steps given under 5.1 and later to correct the problem: 1.
1. The coThe connecnnection btion betweetween the neen the networtwork and thk and the Netwe Network PCork PCB is not cB is not correctorrect.. 2.
2. The The TCPTCP/IP /IP setsettintings ags are nore not cot correrrect.ct. 3.
3. The NThe Netwetwork Pork PCB oCB or a PCr a PCB is B is not not correccorrectly tly moumountednted.. 4.
4. The The ususer'er's nes netwtwork ork is nis not fot fauaultylty..
6.1
6.1 ChecChecking king the Cthe Connonnectiection of on of the Nthe Netwetwork Cork Cableable
Check to make sure that the network cable is correctly connected to the Network PCB. Check to make sure that the network cable is correctly connected to the Network PCB. 1)
1) If thIf the cone connecnectiotion is con is correrrect, gct, go to 6o to 6.2..2. 2)
2) If the conIf the connection is nection is not correct, not correct, make a make a check oncheck once again ce again using a using a remote hosremote host addresst address..
6.2
6.2 MakiMaking a ng a ChecCheck wik with a th a LoopLoop-Bac-Back Adk Addresdresss
A loop-back address is returned before reaching the Network PCB, enabling you to check A loop-back address is returned before reaching the Network PCB, enabling you to check the TCP/IP settings by executing PING using the address.
the TCP/IP settings by executing PING using the address. 1)
1) EnteEnter the r the looploop-back -back addaddress ress (127(127.0.0..0.0.1) fo1) for PINr PING.G. 2)
2) If 'NG' has apIf 'NG' has appearepeared, checd, check the TCPk the TCP/IP sett/IP settings oings once agnce again, and eain, and execxecute PINute PING onceG once again.
again. 3)
3) If 'If 'OK' OK' is iis indndicaicatedted, go , go to 6to 6.3..3.
6.3
6.3 MakMaking a Cing a Checheck Usik Using a Long a Local Hcal Host Aost Addddresresss
A local host address in question is the IP
A local host address in question is the IP address of the host machine, and it will address of the host machine, and it will be re-be re- turned after reaching the Network PCB when you execute PING using the address, enabling turned after reaching the Network PCB when you execute PING using the address, enabling you to check the Network PCB.
you to check the Network PCB. 1)
1) EnteEnter the r the IP adIP addresdress of s of the hthe host ost machmachine tine to PIo PING.NG. 2)
2) If 'NG' has apIf 'NG' has appearepeared, perfd, perform the folorm the follolowingwing, and ex, and executecute PING once PING once againe again:: a.
a. If the If the IP address IP address is faulis faultyty, check , check the IP the IP address address by coby contacting ntacting the systhe system admtem administratorinistrator.. b.
b. If the NetIf the Network Pwork PCB is noCB is not corrt correctly cectly connonnectedected, check th, check the conne connectoector of the Ner of the Networtwork k PCB.
PCB. c.
c. If the If the NetwNetwork Pork PCB is CB is faufaultylty, repla, replace thce the Netwe Network Pork PCB.CB. 3)
3) If 'OK' haIf 'OK' has appeareds appeared, suspe, suspect a proct a problem oblem on the n the user's neuser's network; twork; contact thcontact the user's e user's systemsystem administrato
TROUBLESHOOTING
TROUBLESHOOTING
1.
1. OutlOutline of ine of TTroroubublesleshoohootingting
Start troubleshooting work by checking the simplest causes first (e.g., wrong settings, Start troubleshooting work by checking the simplest causes first (e.g., wrong settings, loose connectors), moving on to causes that call for complicated solutions. Go through the loose connectors), moving on to causes that call for complicated solutions. Go through the following for an idea of how you may troubleshoot the system:
following for an idea of how you may troubleshoot the system:
1.1
1.1 CheChecckinking tg the he HosHost Mt Macachinhinee
Before starting to troubleshoot the Kit, check to make sure that the host machine operates Before starting to troubleshoot the Kit, check to make sure that the host machine operates normally by generating copies and test
normally by generating copies and test prints.prints.
If the host machine fails to operate normally, troubleshoot it by referring to its Service If the host machine fails to operate normally, troubleshoot it by referring to its Service Manual.
Manual.
1.2
1.2 CheChecckiking ng ththe Ce Cononnenectictiononss
Before starting full-scale troubleshooting work, check the connections for loose
Before starting full-scale troubleshooting work, check the connections for loose or miss-or miss- ing connectors of cables and the print PCB. Each symptom calls for a
ing connectors of cables and the print PCB. Each symptom calls for a check on a particularcheck on a particular point, which is likely to be any of the following:
point, which is likely to be any of the following: NNeettwwoorrk k ccaabbllee
•• CoConnnnecectotor r bebetwtweeeen n RIRIP1 P1 PCPCB B anand d rerelalay y PCPCBB
•• ConConnenectoctor br betwetween een relrelay ay PCB PCB and and mamain in concontrotrolleller Pr PCBCB •• PPararalallelel l ppoort rt coconnnnecectotorr
1.3
1.3 CheChecckinking g the the HaHardrdwawarere
Turn off and then on the host machine to make sure that it starts up normally; then, gener- Turn off and then on the host machine to make sure that it starts up normally; then, gener- ate test prints. If the
ate test prints. If the machine fails to generate test prints, suspect a fault in its hardware: seemachine fails to generate test prints, suspect a fault in its hardware: see 2. "Basic Procedure for Checking Network Connections," 3. "Troubleshooting by Error 2. "Basic Procedure for Checking Network Connections," 3. "Troubleshooting by Error Code," and 4. "Disassembly/Assembly."