per space per night If the passenger cancels the reserved space after the train’s

f) Sleeper and couchette supplements

If the passenger cancels the reserved space no later than one day prior to the train’s departure, the service charge deducted from the supplement is 10%, but no less than EUR

3 per space per night. If the passenger cancels the reserved space on the day of the train’s

departure, the service charge deducted from the supplement is 50%, but no less than EUR

3 per space per night. If the passenger cancels the reserved space after the train’s

departure or does not cancel it at all, he or she does not have a claim to a refund. Night is generally defined as the time frame from 22:00 (10 p.m.) until 6:00 (6 a.m.), unless defined otherwise by special transport terms.

g) IRT travel documents

For individual categories of IRT trains or for specific connections, special transport terms apply (SCIC-IRT), incl. special terms and conditions for refunds. The terms, conditions and prices for these trains are announced and provided by the transport companies which organise them. Partial refunds for IRT travel documents are not granted. The supplement (Aufpreis) with a reservation for a seat is generally not refundable. For certain offers, the refunds of IRT travel documents may be restricted or completely excluded.

Unless stated otherwise in the ZUJ for individual chapters:

In the event that a passenger cancels his or her seat no later than 1 day prior to the train’s departure, a 50% service charge per seat will be deducted (but no less than EUR 3 per seat). In the event that a passenger cancels his or her seat later or does not cancel it at all, the passenger does not have a claim to a refund.

h) Travel documents for transporting bicycles

Unused or partially unused international documents for transporting bicycles are not refundable.

i) Travel documents for transport on an automobile train

If the passenger cancels the reserved space no later than one day prior to the train’s departure, the service charge is 10%. If the passenger cancels his or her space on the day on which the travel document is valid, the service charge is 50%. If the passenger cancels his or her space later or does not cancel it at all, then he or she is not entitled to a refund.

j) eTiket zahranič_{í travel documents}

For refunds of eTiket zahraničí travel and reservation documents for the standard price, the general terms and conditions for refunds and the Rules for Shopping in the ČD eShop apply. These terms and conditions are announced on www.cd.cz.

k) First Minute Europe travel documents

First Minute Europe (Včasná jízdenka Evropa) travel documents issued from the ČD eShop or ČD ticket counters cannot be returned or exchanged for reasons on the passenger’s side.

l) Service fee

The service fee for issuing a First Minute Europe (Včasná jízdenka Evropa) ticket cannot be returned for reasons on the passenger’s side.

8.4. Certain offers may be subject to special terms and conditions for exercising rights

under the transport contract, or the exercise of rights under the transport contract may be completely excluded. These deviations are stipulated in the relevant chapter of the ZUJ.

8.5. If a right under the transport contract is exercised due to fault on the side of the carrier,

Annex II

Passengers’ Rights and Responsibilities under Regulation EC 1371/2007

1. General Provisions

1.1 The rights of passengers in the European Union (hereinafter EU) are governed by Regulation (EC) No. 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations in railway transport (hereinafter the EC Regulation).

1.2 The Regulation is applied in international transport in all member states in the full extent. In the Czech Republic, the EC Regulation does not apply to inland transport for Articles 8, 10, 17, Art. 18(2a), Art. 18(2b) and Art. 18(3), and further Art. 7(2b), Art. 17(2b), Art. 24(3b) and Art. 32 of Annex 1 and Annex 2 in the sense of Act No. 266/1994 Coll., on railways. A passenger in international transport is considered to be a passenger who can present an international travel document, except for segment travel documents issued for railway stations inside the Czech Republic.

1.3 International travel documents are considered to be those marked CIV (travel documents issued electronically, written, or documents from the internet), or another travel document demonstrating the realisation of an international transport journey.

1.4 Passengers’ rights in the sense of the EC Regulation are published by ČD by means of the General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR). These Conditions are publicly accessible and can be viewed at all ČD ticket counters which issue international travel documents, and online on www.cd.cz.

1.5. The Railway Authority, as a state administrative body, exercises oversight over the fulfilment of obligations concerning the upholding of passengers’ rights in rail transport according to the directly applicable regulations of the European Community and the handling of complaints for violations of these obligations.