STUDY OF NEEDS OF TRAINING
In Kajaria Ceramics Limited across training is customized product wise. If any defect comes in a product or process, a training session is initiated to eradicate root cause.
There are normally two work stations in production, 1. Critical station
2. Normal station
At critical work station an efficient worker should produce 5000 to 6000 units in one shift. At this work station minor job is done.
At normal work station an efficient worker should be produce 8000 to 10000 units in one shift in normal circumstances.
In this company there are two types of worker are working.
1. Permanent worker 2. Temporary worker
A worker get the permanent job after the good and consistent performance in the company, these people are well experienced in their relative jobs.
Temporary worker is a layman. They don’t know any thing about the work, so these types of people require training.
When a new person joins the company, he got the training about the safety and maintenance. For getting these training he is send in technical training cell (TTC). In TTC he has to go some basic knowledge and instruction, which is given by the just senior boss. That person is called line in charge. During the training a person gets the job. He is watched by the line in charge. At any point the line in charged found any fault in the work, the line in charge instructed at that time, so that the worker does the job in a proper way and come out with zero-defect product.
After the TTC training employees are divided among various teams and send to the different operations, on the different operations. A line-in charge is there, who will watch each and every steps during the work. If any fault in the work is found, he takes that serious and instructs to remove the fault immediately.
After some experience the worker is transferred from one operation to another operation area.
Where same procedure is performed. He works and if get any confusion regarding the job, he may ask the line in charge or if line in charge see any fault during the operation, he educates the worker to do the job better. This process is repeated on each and every operation. This is how each and every employee is familiarized to the job . The main advantage of this job rotation is, if any worker does not come on the particular day, that place can be filled by any other worker and the works progress without any interruption.
After job rotation and getting experienced the entire worker divided into three groups,
• Highly efficient
• Efficient
• Adequate
If a person can handle all the machines related to any particular job. That worker is called highly efficient worker. After getting training 40% out of them became as highly efficient worker. These workers are very efficient and can handle any situation during the work. He can work on any machine at any time without any problem. These people can take decision at the critical point of time. So that these type of worker are called highly efficient worker.
After highly efficient the second category is called ‘efficient’. In this category those type of person are master in their job. He is master in one job. In this category 50% worker comes. These types of people are well known people in their particular job. They are not able to handle the different machines. They feel problem in some job.
After that the third category comes, that is called adequate. This type is not beneficial for the company. So that they are not acceptable. They have less knowledge and not will to work.
Highly efficient person is well-known about their job. He can handle any situation. So that this type of people doesn’t require training.
Efficient people are master of just on job. So that they need training to be highly efficient worker.
Company is giving training to the efficient worker. For them there are three types of training;
• Counseling
• Give the opportunity to work with highly efficient worker.
• Give the expert knowledge about the work.
In counseling the instructor or line in charge counsel the worker. A line in charge tries to motivate the worker to do their job in proper way. This is a verbal communication. With the help of words a senior person tries to make them as effective as highly efficient worker.
The second option “provide them opportunity to work with highly efficient people” helps those people to learn. During the work he can watch how the highly efficient people work? How can they handle the situation? They got the idea about the problem, which may be arising during the work. They also get the idea about dealing those types of problems. This way an efficient worker is developed to be highly efficient worker.
Before start working every worker should get the knowledge about the job profile. Without proper knowledge no one can perform better. There must be some defective in the product due to less knowledge about the production process. So specific knowledge is essential for zero-defect product. This is the duty of management to educate them and provide full knowledge about the production process and quality control.
For adequate people company has some other way for giving them training. The work pressure is the best way for make them work. Under this the adequate person is send to work between two highly efficient workers. Highly efficient people can work faster than adequate person. So from
both sides he faces the pressure for work faster and effectively. This way an adequate worker can be the efficient and highly efficient worker for company.
In any company some factor effect the training:
• Strategies changes
• Technical changes
• Matter of cost saving
If the top management of the company want to change their strategies. Here company wants trained people for work. So firstly company looked for the experienced people, but it is very difficult to get trained people. So they hired semi- skilled people and after joining them they give them training. So that this can work effectively and according to the requirement of the company.
If company wants some technical change in product, they also require trained people for work.
Technical change requires more technical people. If company wants to retain the same people who are working form last some times then company has to give them training. After getting training a worker can adjust in any environment and work effectively.
Today’s era is the cost cutting era. In the intensive competition cost of the product is very important. We can’t survive in the market with high cost. So we need to cut the cost of the product.
For cutting the cost we need more trained worker who can work faster and quickly. So that the production time can be reduced. At lastly we can get the low price product.
So that in every area we need trained people. For getting trained people we have to make them trained by giving training.